How to write to moderators VKontakte. Phone hotline technical support Vkontakte. How to write a question in VK support
Not so long ago, a convenient FAQ appeared on the VKontakte social network, in which users can find answers to most of their questions. However, there may always be questions, the answer to which can only be given by the VK support service. Today we'll talk about how to ask your question.
There is a menu at the top of the page. Find the "Help" item in it and click on it.
You will see a list of popular questions. Once again, make sure that there is no answer to your question here. If you are convinced, then click on any of the items, for example, "My page was blocked."
A small menu will open. In it, select the item "I still have questions."
You will see in front of you the approximate waiting time for a response. Click on the "Ask a question" button.
Finally, write the subject and your message. The more detailed you describe the problem, the more likely it is that your issue will be resolved. When finished, click the "Submit" button.
The message has been sent and is awaiting processing. Wait for a response from the support team.
The social network Vkontakte has always been considered by the user from different points of view. Someone may see it as a gigantic resource of the communicative plan, which gives them the opportunity to communicate with their friends and just acquaintances, relatives and close people, no matter how far away they are.
Perhaps, and make new virtual acquaintances. Someone sees in this project a great opportunity to find information about something and share their hobby with like-minded people with the help of thousands of communities created on the basis of Vkontakte. Or maybe create your own.
For some, Vkontakte is a playing field, which consists entirely of all kinds of applications, from mini-games to full-fledged global strategies. Many users see Vkontakte as an endless cinema with millions of videos that could potentially interest them. But there are very few who see this magnificent project as not only a place for entertainment, but also a place of work. And you can easily become one of them. Here you will begin to contradict me, arguing that for Vkontakte to work, you need to have a lot of things. Specialized skills, a big name, and maybe connections. But all these statements of yours will be wrong. In fact, everything you need for this is most likely already there.
Work in the social network Vkontakte
So, before we start talking about a specific vacancy, we should recall what we have already told you about. This is a job as a Vkontakte web developer, which really requires specialized skills. Without them, you will not be able to properly perform your duties. But there is another position for which nothing is needed. Only a sharp mind, the ability to use it and impeccable literacy. That's all. And you probably already communicated with these employees more than once, without noticing it yourself. We are talking about Vkontakte Support.
Support in the social network Vkontakte
Notice a small but interesting feature. We deliberately say not technical support, but simply support. Since the Vkontakte support is something very consistent. Management has intentionally moved away from this adjective. Since technical support is just robots that do not delve into the problem of their user. But they simply give jagged recommendations, which can already be found in the section of the regulations or rules of the system. And also just in the vastness of Google or any other search engine. The leadership of Vkontakte, however, did not want their support to look like such a primitive thing. And they decided to make their own support, where each agent would delve into the client's problem with his head, whatever it was. There are many funny cases when support agents were asked the most ridiculous questions. And how, for example, how to fry scrambled eggs correctly so that it does not burn, where it is better to buy nail polish, how to get past the boss in a game that is not related to the Vkontakte site. And what do you think? Support agents conscientiously found answers to all questions and helped people. Maybe they initially wanted to just joke with them, but they performed their duties in full. So support agents now are high-level professionals. And how can they become?
Requirements for Vkontakte Support Agents
1 . Know and love the site Vkontakte. This is the clearest requirement. Anyone who does not like the project will not be able to become an agent. So they are recruited only from the most avid regulars of the system.
2 . Know and love the Russian language. It is also clear that the support agent must be well, just perfectly literate. It is clear that before sending his message, he will run it a thousand times through a variety of verification systems, revealing all errors. But there are errors that no program can fix. And they shouldn't be either.
3 . Know how to search for information. As we have already said, the question may not be directly related to the Vkontakte project. And you still have to find a complete and concise answer to it. So the search for information, and the correct work with the search engine is a prerequisite.
4 . The ability to gracefully express your thoughts. Still, an agent is not only a certain status, it is the face of the site, it is its style. So your speech should be beautiful, but the meaning of your words should not fade behind the ornateness. It's not so easy.
5 . Patience and diligence. It’s a dream to hide, but many users who end support with endless questions are actually just trolls. And you need to have just angelic patience in order to do your job in such conditions.
In addition, in order to work, you must live or be ready to come to St. Petersburg. Since the employment is official, you must be at least 18 years old, and you must have all the necessary documents. The salary, which is declared by the developers of the project, is equal to thirty - forty thousand rubles. So it is quite possible to live on it.
Even the smallest social networks have a large staff of specialists who can solve almost any problem that arises at any time. What can we say about the giants from the series or VKontakte, whose staff is probably measured in tens of thousands of people ...
Despite the fact that such Internet projects are as easy to use as possible, some project participants still have problems with the site. And often these are such difficulties that can be solved in just a few seconds. For example, a person may not know how to change their date of birth. It is for such questions that a technical support service is usually created.
If we talk about VK, then, as far as we know, the social network uses a large number of agents who can be asked any question regarding the project. However, some ask support tricky questions that are remotely related to the site and support service agents, nevertheless, still answer, sometimes even with humor.
Very often such a question arises - is it possible to call VKontakte technical support? No, this cannot be done. Of course, such a huge structure has an official phone number, but you won’t be able to solve the difficulty with its help - all questions should be asked only through the online form.
How to ask a question to the VKontakte support service?
A new page will open where you can see the most frequently asked question. A little higher is the search bar where you can enter your question.
We ask any question, for example, “blocked the page”.
At the bottom of the dialog box, a "None of these options apply" button appears. Click on it, a sign will appear about the waiting time for an answer, after which you need to click on the "Ask a Question" button. On the newly opened page, you can describe your problem in more detail. When finished, click "Submit" and wait for a response from the agent.
As you can see, there is nothing complicated about this. We, in turn, advise you to look for answers to your questions, with regards to, in the vastness of Runet, since with a 99% probability the answer has already been voiced more than once. In addition, you load the support service less.
Well, if you have any questions for us, ask them in this thread, we will try to answer them.
Let's figure it out how can i contact tech support. Is there a phone number to call or the opportunity to write your question.
How to write to Vkontakte technical support
Especially for you, a large database of answers to the most popular questions has already been collected. How to watch it?
Let's go to our page. Open the menu, and click "Help".
If you have not received an answer to your question, then there is an opportunity to write directly to technical support so that a specialist can help you. To do this, follow the link:
https://vk.com/support?act=new
You need to fill out a form. Write a title and description for your question. Attach a photo (see ) or document (see ) if necessary. Then click on the "Submit" button.
After that, you will be informed of the approximate time when you will be answered. Recently, technical support is very busy, so they get in touch for an extremely long time. If you are satisfied with this, click on the "Ask a question" button.
How to call technical support VK
Many users are trying to find a contact number by which they could contact specialists. But unfortunately, it just doesn't exist.
All user questions are resolved exclusively upon request through the form on the site.
Video tutorial: how to contact VKontakte technical support
Conclusion
But don't get upset. Our website contains answers to all the questions you may have. Just use the search, or look for instructions in the appropriate section.
Questions?
In contact with
Vkontakte is the most popular site on the Russian Internet. The service team of this resource daily receives a lot of messages from site visitors, and in order for your specific request to be accepted and considered as quickly as possible, you need to know how to contact Vkontakte technical support correctly.
First of all, let's clarify what problems support agents will help to deal with:
- Difficulties accessing the site;
- Questions regarding security policy, privacy of personal data;
- Consultation on promotion and advertising on the site;
- Information about verification and assignment of the official status to the page;
- Complaints about user behavior, content, reports of copyright infringement;
- Information about official applications for the phone, as well as applications within the site.
Before writing an appeal, remember the following:
- Not everything that someone finds inappropriate or offensive is subject to immediate removal. It is necessary to check the content after the complaint, and this may take a certain amount of time;
- For consideration of a specific case, the appeal of one user is sufficient. You should not send several identical messages, as well as ask your friends and acquaintances to duplicate complaints in the hope of increasing the speed of their processing;
- No need to worry about clicking the complaint or feedback button by accident. All messages received by the VK support service are carefully checked, and only after checking someone's account can be blocked.
How to write to a support agent
To get help from the VK support service, go to the "Help" section, it is located in the menu on the right side of the page. In the section, we see an information block, where a list of the most frequently asked questions by users is detailed. It also states that due to the large flow of requests, the "contact us" button is temporarily unavailable.
If the issue that has arisen is not resolved with the help of this information, here is a link to go and further communicate with the agent.
How to contact VK support
There is an alternative way to contact specialists. As in the previous version, we open the "Help" page and see the help. We click on any item, and in the window that opens, click on the item "This does not solve my problem", then "I still have questions." A window will open showing the estimated processing time for the issue. At the bottom of the message, click on the "Ask a question" button. In the window that opens, state the essence of the problem.
Appeals and answers to them are displayed in the "Help" section, in the "My Questions and Answers" tab.
Support contacts and numbers
Unfortunately, VK technical support does not have a direct free hotline. Communication with the technical service is possible only on the official website at: vk.com/support. E-mail for communication with the press service of Vkontakte:
E-mail for information regarding cooperation: