Dream Interpretation Udilova 

How to open a service center for the repair of household appliances. How to open a service center

In our modern society, computer literacy has gained a substantial boost. There are more and more PC users every day. A structure is being formed that suggests that very soon almost every person will have their own computer to expand their capabilities, both in work and in entertainment. Let's say right away that at the moment the cost of a PC is still quite high, despite the fact that new models appear almost regularly, and companies are in significant competition. Accordingly, there are few users who can systematically change computers if there are any problems with use. And this means that service centers that carry out the process of repairing computer equipment are extremely relevant and in demand. Since it is they that allow you to get the benefits and prospects for restoring the performance of such equipment.

If you decide to open a business that will actually have significant aspects of popularity and relevance, then you definitely need to pay attention to the possibility of opening such a service center, especially if you have a certain amount of skills, abilities and knowledge in this field of activity. . The thing is that the demand for such services will still be extremely high, and it will grow. You, as a specialist, will be able to competently perform the tasks assigned to you, which will help you quickly carry out the process of active development. Accordingly, such a business will have all the necessary advantages. We will certainly say that even if you do not have the necessary skills, abilities and knowledge, you can still start working on the implementation of such a project. But, then the business costs will be more serious, since you will have to look for skilled and knowledgeable specialists, the cost of whose services simply cannot be minimal.

The organization of such a business has all the advantages and development prospects. On the other hand, you must understand that there is competition in this area, and quite significant. And accordingly, you will have to competently think over the structure of the business organization, ways to deal with competitors and attract potential users of your services. That is, in fact, you will have to devote a very significant amount of time to the issue of calculating a business plan. Based on this document, you will actually be able to correctly, competently and clearly carry out the process of calculating the costs that you will face, as well as identify all kinds of risks that may appear in the process of doing business.

Often, start-up entrepreneurs have to do everything possible to carry out the process of attracting investors or partners, as well as to carry out the procedure for obtaining a loan in order to receive the desired amount of funds for business development. In this situation, planning is the main element of work with bank employees, investors or partners. Through this document, you provide data on how efficient and profitable your business will be, as well as how much the investment will pay off.

When drawing up a plan, you should certainly adhere to a certain structure, which involves a general description of the project, taking into account all its features and nuances, as well as the structure for calculating all costs. Moreover, the costs will need to include all cost options that arise, both at the initial stages and at the stages of business development (monthly expenses). Among other things, you will have to carry out a process of detailed analysis.

Planning to open a service center

The structure of the plan is quite simple. At the same time, you should understand that there are a lot of ready-made templates that you can use as a kind of example. In fact, if you use your own funds, you can rely on ready-made calculation options. If you plan everything to the smallest detail, then indicate your real data, then you will foresee all the nuances and will be able to competently manage free funds in such a way that in the future there will be no difficulties and problems.

General data

A very important block, which includes the following information:

  • Description of the project - name, form of business, taxation structure;
  • Location - city, in which part of the city the office will be located, how many residents in the city;
  • Competition - indicates the number of service centers, the period of existence, the level of demand for services;
  • Enumeration of own services - indicate those services that are in high demand. In this case, it is recommended to use the initial process of studying the audience of the target format;
  • The amount of the initial investment is indicated;
  • The pros and cons of the project are indicated;
  • Form of ownership of the premises - rent or personal ownership;
  • The options for promoting services are being calculated.

Cost calculation

In this paragraph, you should adhere to clear and accurate data. You should specify:

  • The amount of funds required to rent the premises;
  • The amount of payment for business registration;
  • The amount of expenses for the arrangement of the premises;
  • The cost of purchasing furniture and equipment;
  • Costs that determine the conduct of an advertising campaign;
  • Unexpected expenses.

The last point must be included in planning, since on its basis you get a kind of reserve of funds that can be used if necessary.

Monthly expenses

Every month, the business will require certain investments. In this case, you must understand that accounting for all expenses to the smallest detail is the main element in shaping the stability of your business. If you want to avoid any unpleasant nuances, indicate all the costs that you think may arise in the course of doing business:

  • Expenses for renting the premises;
  • For the remuneration of specialists;
  • The cost of paying utility bills;
  • All types of expenses that are directly related to the payment of state contributions;
  • Expendable materials;
  • Advertising;
  • Purchasing parts and accessories, etc.

Estimated earnings

You can calculate income based on the formation of data that relate to the number of residents of the city. Based on this figure, you can calculate the number of visitors to your service center. Also, you can carry out the process of determining the number of orders for certain services. Thus, you can get the final figure for the estimated income.

Description of services

Be sure to describe all the services you intend to provide. Moreover, in this case, you will have to draw up a certain price list, which will contain not only a description of all the nuances of the services provided, but also the cost of them.

Activity analysis

It should be said that it is imperative to sum up the original results, determine the nuances of conducting advertising campaigns, clearly establish the features of competition, etc. You must also bring out the final indicator of what kind of advantages your business has. Make a plan of cons and positive aspects.

As you can see, the structure of a business plan is quite simple. If you want all the data to be clear and accurate, it is best to implement the calculation structure yourself. So, you will be sure that you have taken into account all the nuances, all possible expenses, which means that you will be able to find the right amount of funds for opening. Among other things, you can immediately analyze the prospects for profit, performance, business development features.

10 ideas with examples

  1. Business based on the skills to open a standard service center in an office building. In this case, the structure of work is formed by attracting potential customers. In this business, special attention is paid to the quality of the work performed, to the wide range of services provided, as well as to the provision of various discount options for regular customers. Example: As an example, you can look at how standard service centers work. There are several professionals working in different fields. The speed of work is paid separately. The level of service in popular service centers is high. Accordingly, if you opt for this option of doing business, you certainly need: the right organization, hiring experienced professionals, a system of discounts, competent advertising;
  2. Opening a standard version of the service center without initial investment. This opening option assumes that you can draw up a plan and contact the bank to obtain loan funds. Or find a partner who will provide funds for your ideas. Example: at the moment, many banks provide unique lending options for starting a business. In this case, you can carry out the process of developing a detailed plan and carry out the loan processing. Many entrepreneurs start out this way;
  3. Renting a workplace in a service center. In many large service centers, a structure of piecework is being formed. In fact, you are given the opportunity to rent a workplace with all the necessary equipment. You just need to advertise your services yourself, clients will be offered to you if other specialists are busy, and you will pay the rent every month. Such a service is quite new, however, it acquires significant aspects of relevance;
  4. Small service center with one specialist. If you have the right level of knowledge, skills and abilities, and are sure that you can carry out any repair, as well as solve problems with the software, then you can rent a small room and carry out all the repair work yourself. In this case, we can cite as examples a lot of such workshops that are in every city. Their advantage is an affordable pricing policy, as well as the opportunity to acquire a kind of friendly relationship with the master, which allows you to receive discounts and a more attentive attitude in the future, as well as the speed of work from the master;
  5. Organization of business with home visits. A very popular option is the organization of a service center, without an office. In fact, such a structure offers a very significant number of advantages. First, you will not need to carry out the process of renting a room. Secondly, you reduce the cost of your funds for the arrangement, repair and payment of utility bills. Accordingly, the benefits of developing such a business are more significant. Surely, in your city there are specialists who provide home visits. As an example, look at how their case is set up and how they capture the attention of potential customers. As a rule, the standard option of attracting is used by distributing flyers or other printed materials, where the coordinates of the master are simply indicated. Subsequently, the client contacts him and arranges a meeting;
  6. Remote service center. In this case, we are talking about the same home visit, but only with the organization of an additional Internet resource. On the site you provide a description of all your services, a list of prices, indicate the structure of work and coordinates. Let's say right away that there are many examples of such a business. Accordingly, one can immediately assume that it has certain advantages, which creates the need to study just such a business organization structure, since it contributes to cost savings and forms the structure of actively attracting potential customers;
  7. A business based on providing services to companies. In this situation, the work of a freelancer is formed to provide computer equipment repair services to various companies. The structure of the business is based on the signing of preliminary agreements with managers. As you know, at the moment computer technology is used by all companies and enterprises. At the same time, not every employer dreams of having an officially employed employee who will be engaged in the adjustment and repair of such equipment. The thing is that breakdowns do not happen regularly, and it is extremely convenient, and most importantly, more rational, to have a third-party specialist who travels and performs the assigned tasks. As you understand, the employer in this case pays exclusively for the repair services provided. At the same time, he does not need to sign an employment contract with a specialist, pay vacation pay, standard wages, etc. Such services today have significant aspects of relevance. Numerous Internet resources can serve as an example for the development of such a business, which indicate that the main activity of the service center is precisely servicing companies;
  8. Service center with a wide range of services. This situation assumes that you will have to carry out the process of hiring specialists in various fields. This business has all the advantages, as the demand for services will be phenomenal. But, you have to make a substantial investment process. That is, investments will be larger, and such a business will require you to make more serious investments in the process of updating and popularizing services;
  9. Service center and web studio. The structure of such a business is quite complex, but the benefits of development are very significant. A web studio can be organized through a specialized Internet resource. The office may be shared. You will immediately distribute clients, specialists will work in an additional room, where repairs will be carried out. To organize such a business, you will need one or two computer repair specialists, as well as several experienced specialists who will develop, design and design websites;
  10. Employment in a large company as a piecework specialist. That is, the more you complete orders, the higher the payment for your services will be. This option is suitable for those who want to gain a more significant amount of experience and skills, and based on the data received, open their own service office or workshop.

As you can see, there are a lot of different ideas for organizing a computer repair business. On the net you can find a lot of interesting examples that form a description of a business organization from scratch and describe the structure of its development. By using sample data, you can choose the right direction for your business and benefit from the progressive promotion of your services.

Advantages and disadvantages

Any business should be evaluated from the standpoint of positive and negative aspects. Naturally, each person must determine for himself which moments prevail in his particular situation. We invite you to evaluate in detail all the nuances of the advantages and possible disadvantages in order to further evaluate the possibility of starting a business, taking into account your individual position.

Advantages:

  • Profitability. Remember that the demand for such services is very significant, it is for this reason that you will get your customers. However, do not forget that it is imperative to take into account the peculiarities of competition. You can get real profit prospects only if you competently organize your business, and also approach the issue of developing a structure to protect your interests from the actions of competitors no less competently;
  • It is possible to open with minimal investment. For those professionals who know how to do everything with their own hands, this is a great chance to get the prospects for incredibly active development of opportunities. The thing is that such a business rests precisely on the professionalism of the masters. And if you can provide potential clients with this professionalism, then very soon your business will flourish;
  • We will certainly say that one of the advantages of this business is that it is possible to provide services that relate directly to the issue of repair, and you can additionally provide configuration, diagnostics, and virus treatment services. That is, most often people have software problems, the solution of which is not always possible to implement on their own. It is for this reason that services in the program aspect will be quite in demand;
  • Opportunity to refuse office rent. We will immediately say that it is the office rent and its arrangement that is a significant expense item. You will be able to carry out the process of providing services with a home visit. In this case, your services will be in demand, as they will be incredibly convenient for potential customers. Among other things, we would like to draw your attention to the fact that you will receive a significant savings bonus. Since you do not have to pay for the rent of the premises, arrangement and repair, for utilities, etc.
  • You should also carefully consider and evaluate all the shortcomings, which will help you rationally determine the level of expenditure of funds, as well as assess the benefits of further development of your business.

Of the shortcomings, it should be noted:

  • In the case of renting an office, you generate significant expenses. To start a business, it will be extremely difficult to find funds to rent a decent room and equip it with modern technology and equipment. That is, in the case of organizing a business that involves renting an office, you will need to prepare for serious expenses;
  • If you yourself do not have the necessary knowledge base, it will be difficult to control specialists.
  • It is imperative to draw up a plan on the basis of which you can estimate all the expected costs;
  • Careful attention should be paid to the choice of specialists. If you recruit inexperienced craftsmen, this will be the basis for reducing the reputation of your organization;
  • Carefully consider the issue of choosing promotional products. Remember that competent advertising can become the basis for the active promotion of your services;
  • Be sure to create your site. It is on the basis of the resource that you will be able to carry out the process of familiarizing potential customers with all the services of your enterprise, with prices, with the features of cooperation, etc.;
  • Make a systematic analysis of the effectiveness of work, to eliminate all kinds of shortcomings;
  • Carry out systematic processes of professional development among employees;
  • Use modern methods of repair and maintenance.

Is it worth it to open such a business?

You must determine for yourself how well you understand computer repair. Only the presence of professional skills will help you organize a truly effective business.

Do not forget that if, when calculating the plan, you get the lack of the desired efficiency from opening a large service center, then it is better to organize a small workshop in which you can organize a stable income, and on its basis, further work out the development structure of a larger business. A business of this direction will actually be profitable and promising, but only with the right organization. If you are not able to organize a quality service at the current time, it is better to give preference to private repairs or the opening of a small workshop with the provision of home repair services for customers.


Before you start working on the creation of a computer service, you must officially register with the tax office and coordinate your activities with regulatory authorities.

If you plan to open only one computer repair shop, the best thing. LLC should be registered only if more than 2-3 customer service offices are planned.

Advice: You should not work without registering an IP. If you don't pay your taxes, you could get into serious trouble with government agencies, resulting in huge fines.

Drawing up a business plan

Before you start working on any project, be sure to . It is very important to write down all the points that are related to your future business:

  • expenses;
  • income;
  • risks;
  • planning.

If your qualifications are not enough to draw up such a plan, be sure to contact a specialist. The future of the entire business project will depend on this business plan.

Hiring

The most important point in the work of any service center for the repair of computers and related equipment is the professionalism of employees. The best option would be to hire a few professionals you know personally.

They will be able to supervise newcomers and check the quality of their work, at first. If this is not possible, all employees must be tested who you will be hiring.

The peculiarities of such a business are that from time to time, employees will have to go on orders (repair with a visit to the house, to the office). In this case, the employee must be tidy, polite and treat with special patience those who do not understand certain points or ask several times.

The knowledge of workers is also important, they must quickly navigate all models of numerous computer devices and be able to quickly repair them. If the work is of poor quality, the client will no longer contact your service.

Advice: to get qualified employees in a short time, you need to contact a special recruitment agency.

Computer service room

Renting a place for the work of the service is one of the easiest points in building such a business. You do not need to look for a particularly attractive office, even semi-basements will do. The main thing is to place an attractive sign above the entrance so that customers can easily find you.

For the office, choose a place that will be easy to reach from anywhere in the city. The ideal option is a place near the metro, closer to the city center.


Finding Clients

Building a client base from scratch takes a significant amount of time. There are several options:

  1. Advertising on billboards and flyers. One of the most popular types of advertising of our time, not the most effective, but bearing fruit.
  2. Website with detailed information about services. Creating a site, promoting it online will help you attract a large number of customers, the better the site and the better the price, the more customers you will have.
  3. Contextual advertising on the Internet. Today it is a very popular way of advertising.
  4. Cooperation with electronics companies. If you manage to sign an agreement with such a company, you will receive a constant influx of customers, as you will be serving people who buy equipment of this brand. In this case, the work is paid by the company.

Equipment for work

For successful work, you will need specialized equipment. It can be purchased at electronics stores or ordered abroad. Find out the list from your employees, they know better what exactly they need to repair equipment. Roughly the list is:

  • multimeter;
  • soldering iron;
  • oscilloscope;
  • current clamps;
  • vacuum cleaner;
  • Screwdriver Set;
  • tweezers;
  • sets of parts for equipment (video cards, keyboards, wiring, motherboards, etc.).

Having a ready-made set of parts in the workshop is very important. Some computer repair companies neglect this point and order parts only when the client has already paid for the work and sent his device in for repair. If the delivery is delayed, and the parts arrive later than the scheduled date, you may lose the client forever, as the repair will be delayed for at least 2-3 weeks.

Decide on a list of services

Before opening, decide on which you will provide. A detailed list can be peeped at competitors. They can also find out the prices that you can ask for such work. It is important not to forget that during a crisis, all people are looking for cheaper options, so they will turn to you if you make the price average or below average by 5-10%.

To attract customers, at first, some service can be made free.

Advice: make a detailed price list in which you list the prices for all services and post it on your website on the Internet, this will seriously reduce the flow of calls to the company on this issue.

Payback

The profitability of a business is very important in order to calculate it, it is necessary to take into account the following costs:

  1. Purchase of equipment for repair. About 2 thousand dollars. The cost depends on the quantity and quality of the purchased equipment. Remember that some parts will have to be purchased constantly. Equipment of this type can be purchased on lease, which is profitable and convenient, especially.
  2. Room rental. Depending on the location, it's about $400. The closer to the city center, the more expensive. Try to choose the best place, closer to the metro or public transport stops.
  3. Advertising company. About 350 dollars. You need to pay for advertising all the time, focus on creating a site and contextual advertising.
  4. Utilities, internet, cleaning, etc. About $150-160 per month.
  5. Other expenses. This paragraph refers to unforeseen expenses in the office. Usually, it is no more than 200 dollars.

An entrepreneur's initial outlay will be $4,500-$5,000, including employee salaries. It is not difficult to calculate that such an amount will pay off in 5-6 months, the net profit of the service center is about 400-500 dollars per month. It is very important that you can bring customers to you.

The computer repair business is very profitable today and will be profitable for decades to come. Each person has a phone, computer, tablet, which periodically breaks down, which means that he becomes your potential client. and already, in a few years, you will have not one office, but a whole network.

As you know, a service center is an organization that provides services for service support and maintenance of machinery, equipment and other products. The activities of the SC also include pre-sales, warranty and after-sales repairs. Here we will consider the question of how to open a service center, a business plan for organizing this business.

When choosing a product by the consumer, one of the decisive factors is what kind of support the supplier promises him after the sale of this very product. This factor is especially important when buying household appliances, appliances and electronics, building materials, cars and other equipment and machinery, i.e. in areas where a breakdown or manufacturing defect means that the product cannot be used for its intended purpose or interferes with this.

Business plan

In fact, planning in this area is no different from any other, because the only difference in this business is authorization. Therefore, you can choose any ready-made example of a business plan from any of our other articles, find yourself a company with which you would like to work and start building your own business.

Do not forget that some companies also provide their authorized partners with discounts on their products, so you can still open a point of sale.

How to open a service center

The first step in starting any business of your own is registering the business. To do this, you need to register the company with the tax office at the place of residence and obtain a document proving that you are a private entrepreneur.

Next, you need to contact the tax office to register the service center that you decide to open, and after the official registration of the legal entity, order the seal or stamp of the organization. To carry out a cashless payment, as happens with legal entities, it is necessary to open a bank account.

The next step will be obtaining a license to conduct certain types of activities, purchasing or renting commercial premises for an office and documenting it.

The authorization of the service center gives him the legal right to carry out both warranty and post-warranty repairs. In case of equipment breakdown during the warranty period, the buyer has the right to contact an authorized service center for free repair or replacement of defective equipment.

Not all manufacturers have the opportunity to locate their service centers in close proximity. In this case, an agreement is concluded between the manufacturer and the service center, which receives authorization from the manufacturer to repair this or that equipment.

For the full functioning of the service center, you will definitely need:

  1. reception point;
  2. directly repair shop;
  3. transport for the delivery of large-sized equipment to the repair shop.

The service center deals directly with the resolution of current issues that arise during the implementation of warranty repairs. For the most high-quality and efficient repair, the manufacturer supplies the service center with replacement parts free of charge, replaces equipment that is beyond repair and pays for repairs. In turn, the service center should have a proper attitude to their duties: the service center should have polite and well-trained personnel, high-tech equipment of the repair shop and the ability to quickly and efficiently perform repair work. The authorization of the service center is confirmed by a certificate issued by the manufacturer. Individual contracts are concluded between each interested manufacturer and the service center, on the basis of which the service center carries out repair work of this or that equipment. To start work, it is also necessary to establish contact with suppliers of spare parts. The timing of the repair will directly depend on how quickly the necessary part will be delivered. It is advisable to have in stock several suppliers of spare parts for repaired equipment, which will reduce the time for repairing equipment and avoid some interruptions in the supply of spare parts. It is necessary to start partnerships with suppliers of parts at the initial stage of opening a service center.

One of the final steps is to draw up a business plan, but it will be possible to start drawing it up only after all the necessary documents have been completed, and a final decision has been made on what type of services the service center will provide. Before starting work, it is necessary to draw up an accurate list of services, take into account approximate costs, hire and, if necessary, train staff. If there is a need to attract investors, then a competently and clearly drawn up business plan will contribute to the flow of investments. If the business is independent, then the business plan of the service center is drawn up in any form, as a formality.

collapse

Today, almost everyone has a mobile phone. People without it cannot imagine their existence. But mobile phones are not eternal, after a certain period of time they fail. In such a situation, device owners have two options:

  • Buy a new one.
  • Take it to a phone repair center.

Often, especially when the device is expensive, owners prefer refurbishment work.. As a result, mobile phone and tablet repair shop services are in huge demand today. You can organize such a service business without effort and large investments.

Advantages

  • A service center for repairing damaged phones provides a minimum of requirements that could limit entry into this field of activity.
  • You can open a phone repair service center without certificates.
  • The center is only one of the many services provided to the population in terms of everyday life, and therefore, there is no need to install a cash register to perform settlement operations.

Competition


This business is highly competitive. But the main thing is that in the service sector, most masters do not consider each other competitors, maintain friendly relations with each other, often communicate, help each other in difficult situations, share experience in work, etc.

There are times when one service point is repairing one brand of phones, for example, Sony, and the other is repairing Samsung and its accessories. Alternative case: one workshop offers a service for the repair of smartphones, cellular devices, the second makes tablets, laptops. In this case, the masters even establish partnerships among themselves in terms of mutual advertising of the business. And this is a huge plus for the business.

Despite the large number of open cell phone repair service centers, there are few good cell phone repairers, just like in any other activity, there are not enough professionals. Conclusion: the competition in this service sector is rather low, and profitability is high. Therefore, if you have decided to start your own cell phone repair business, go for it!

Requirements for opening a workshop

  • To open a phone repair service, you need to register as an individual entrepreneur.
  • Write a profitable business plan.
  • Hire an experienced master in your service center.
  • Purchase specialized equipment, special tools.

Initially, if you have professional skills in repairing this type of device, you can repair phones in your own service center on your own, which will make it possible to save on the salary of a hired worker and increase business profitability.

room

To repair devices, you need a separate room:

  • At the initial stage of developing a phone repair business, it is not a bad idea to open a workshop at home.
  • You can open small points of reception of cellular devices.

Under current law, both options are legal.

A large area to open such a repair service point is not needed, since the equipment is quite compact. The selection of premises for work will not be difficult.

Workshop documentation

The work area of ​​the service center should have the following documentation:

  • Price list of the cost of services, spare parts.
  • Rules for the provision of services in the center.
  • Consumer corner.
  • Point work schedule.
  • Contact phone numbers.

If there are no papers in the workshop, then you can earn penalties after checking by special regulatory authorities.

Purchase of equipment


After resolving the issue with the premises, before opening a service center, it is necessary to start purchasing special equipment. This includes (in rubles):

  • Soldering machine, hair dryer - 3500.
  • Power supply - 1000.
  • UFS, cable (for software change) - up to 4,000.
  • Ultrasonic bath - 1200.
  • A set of special tools for phones.

Staff

When hiring a master at your service center, an agreement on liability is mandatory, since in the process of work you will have to repair very expensive models of cellular devices. That is, the masters must have a sufficient level of qualification, experience in repairing phones.

Expenses

When organizing a workshop or service center, it is recommended to understand that there will be certain costs every month:

  • Purchase of spare parts, consumables for mobile phones.
  • Payment for the Internet required to download updated software for phones. It should be noted here that Internet sites offering a licensed product are available only to owners of UFS programmers.
  • Staff salary.
  • Rent.
  • Advertising campaign costs.

Suppliers

Opening a phone repair shop, you need to conclude an agreement with a reliable supplier on the most favorable partnership conditions.

Some tips:

  • In order to minimize the risks of purchasing defective spare parts for mobile devices, it is necessary to work with suppliers who, in these cases, replace unusable parts.
  • In this field of activity, large purchases of spare parts should be avoided - this is a significant disadvantage in this business. Today, mobile communication devices are quickly going out of consumer fashion, new more modern models are constantly appearing, for which old spare parts simply will not fit and your service center will suffer losses. Therefore, the delivery of spare parts to the phone repair point should be carried out monthly, but in small batches.
  • It is recommended to install a computer for keeping records in a cell phone workshop, for which a special program for service centers is installed on it. Such programs can be easily found on the Internet today.

Profit

Phone repair business centers bring good profit, which consists of:

  • trade mark-up of spare parts for telephones;
  • payment for the services provided to the client.

The service repair business has a good profitability due to the markup on spare parts, somewhere in the hundred percent.

In parallel with the provision of repair services, you can profit from buying up faulty mobile devices, which can later be repaired and put up for sale. In this case, the business center must have a sample contract for the sale / purchase. Of course, here you will already have to purchase a cash register at the service center and register an LLC.

Conclusion

Today, it is easy to open your own service center, mobile store, office or small workshop for repairing cell phones at home, without significant capital investment. This is very profitable even if you are doing business from scratch.

So let's go. To begin with, we have already decided for ourselves that the field of IT, computer equipment repair, is interesting to us, and we are ready to start.

We will consider the following stages of creating and developing a business:

1. Registration of an enterprise.

2. Search for premises, conclusion of a lease agreement, repair.

3. We determine what services we will provide.

3. Search for equipment, installation of equipment.

4. Search for personnel.

7. Conclusion

So, having decided to come to grips with business, first of all it is necessary to register the enterprise. We will immediately determine how it will be more profitable for us to register. Let's discard the excess and leave two types: IP and LLC. You can read more about each separately, but now we are talking about more suitable for a computer service.

At first glance, it seems to us that registering an individual entrepreneur will be easier and it fits this type of activity, but there is one minus, if you are registered as an LLC, then you will be a legal entity, you will have a bank account, it will be easier for you to participate in transactions related to cashless payments. And in today's world, cash is dying. Well, there is more trust and respect for LLC, there will be more chances to conclude profitable deals.

Result - register LLC.

After registering an enterprise, you need to find a room. This is a very important point, the main thing here is not to rush. Many organizations are chasing the amount of rent, this is of course an indicator, but first of all, determine the geographical area where you think your service could be located. It should be a passable place, this should be a transport stop, well, 100-150 meters before the entrance to the service. It should be an intersection, and closer to the city center.
Look for a passing place

Very popular for this area, basement floors or basements. They are usually cheap and are found everywhere. Small in size, just what you need.

Therefore, look for basements in the area of ​​the city where the most crowded, many stops, and there is a crossroads.

Do not forget that you have to work in the premises you have chosen, and clients will find you and come to the address. Whether they will have a place in the parking lot, whether snow will fall on them from the roof in winter, you need to think through everything to the smallest detail. If you have already decided on a place, before you rent a room, imagine that you are a client yourself, evaluate your future room from the outside, and if everything suits you, rent it.

Many tenants ask to sign a lease for 5, 7, 10 years at once. Here it is worth agreeing on a minimum rental period, because you open your first point, and in the future you can always extend the contract.

Most of the premises are rented out, as a rule, with a fresh renovation, if there is none, it needs to be done, but without fanaticism, the main thing is to take into account several factors: good ventilation, good lighting, a comfortable place to wait. How the walls will be painted, what will be on the floor, it doesn’t matter, the main thing is clean and tidy. You do not need to paint the walls to order in the form of running microcircuits that are saved from a soldering iron, no, you do not need to. Maybe you don't need to fix the walls at all? Instead of paint, buy a better colored banner with your logo, phone number, and write a list of services on it. Having made cosmetic repairs, do not forget to allocate a workplace to the manager, or two managers. Also a small sofa for clients and a water cooler. A coffee table with periodicals will pleasantly brighten up the waiting time. Do not forget to use fresh flowers, palm trees, they have a beneficial effect on customers.

I don’t consider the area where the masters will be, because the main thing is that there is a place to work, you can put equipment and drink tea during a break.

The toilet should be comfortable, clean, and smell good. This needs special attention. Sink, soap, napkins, this will need to be followed.

After the work done, also be a client, sit on the couch, read a magazine, maybe you will find something that can be improved.

Attractive office increases the number of visitors

So, the big deed is done, and we can’t wait to hang a huge sign “WE ARE OPEN” at the entrance, but for now it’s worth the wait. First, let's define the service industry. “And what is there to determine, you say, so everything is clear, computer service: we do everything that plugs into the outlet, quickly, not expensively, discounts for pensioners.” Everything is fine here, only there is no certainty, but it is needed, since it will be necessary to hire staff and distribute responsibilities.

So, computer service. I will not spend time thinking, I will immediately describe the structure of a modern computer service:

Computer service is a set of services.

Services:

Repair of computers, laptops, tablets, phones, monitors, TVs, acoustics, radio tape recorders, navigators, video recorders, e-books, game consoles, manipulators, printers, scanners, copiers, refilling cartridges and much more.

A very popular service industry these days

- Purchase. Everything that you repair will buy your service. And it is desirable if it is a purchase of a non-working product.

- Sale. Pretty much anything you buy, and if you can fix it, sell it. Also, the goods will be all kinds of components, new goods (laptops, computers, monitors), think about where to get so much space in the basement? It will not be useful to you, as much as it will fit, place as much, and the rest can be removed into the free space outside the trading floor. Do not forget that all goods must be displayed in the online store of your service. Well, or at least a catalog of goods.

— Departure. Repairs are carried out not only in the service, but also at home or in offices, that is, a 24-hour check-out is a mandatory service, there are even clients who need help, but they cannot physically approach you. But they, it may sound rude, bring you income.

- Telephone. Always available, consultations with light advertising, preferably if there is a female voice on the phone.

Here is a list of services that the service should provide. Next, you need to purchase equipment, in fact, here you can get by with a simple soldering station and a set of screwdrivers, it all depends on the professionalism of the craftsmen. Of course, you should not buy expensive equipment for 150 thousand rubles, you can spend, let's say, a maximum of 5 thousand, over time, with an increase in turnover, it will be possible to update. I don’t describe what kind of equipment to buy, you yourself know this very well.

The service will not exist without masters. The master must be a professional, with extensive experience. In our case, we need several masters:

Repairman for laptops, tablets and e-mail. books.

Repairman for cell phones, game consoles, set-top boxes.

Repairman for printers, scanners, copiers.

Repairman for LCD monitors, TVs.

Master in the repair of system units, monoblocks, nettops.

So we got that we need 5 masters. Where to get them. In fact, they will find you. There are a lot of craftsmen, professionals in their field, so they often work at home and go to the place, or they bring equipment to their house for repairs. But due to the fact that there are few customers, the turnover is small, they have to look for service centers to work there and constantly earn money. Of course, you also need to search, it's simple, place about 15-20 ads on the relevant resources and wait for a call.

Finding a master is not an easy task

When applying for a job, discuss everything thoroughly, agree on everything on the “shore”. Further work with the master is to provide everything necessary so that he does not snoop around the service in search of electrical tape. These little things are very important for the quality and speed of work.

How you agree on payment is up to you, but usually the masters sit on a 50/50 basis. These are very favorable conditions for them, therefore, the master must really be a Master.

A printer repairman needs a separate room equipped with good ventilation, as he will work with toner, and it is very unhealthy.

It will be good if you have a service entrance, as the masters are usually older people, and they really like smoking breaks. But this is not critical.

Everything is almost ready, you can open.

But a week before the opening, let the public know that you have an opening soon. This can be done with promotional products at the entrances, flyers and business cards. On the opening day, you can hold promotions with gifts, for example, whoever comes to us today and buys a flash drive for 50 rubles will receive a discount card with a 5% discount. It would seem that 5% is nonsense, but a discount card is needed not for discounts, but for the client to come only to you and nowhere else. You can make it simple, for each visitor, to issue a discount card as a gift. This is a good start after opening.

The main thing is to attract more attention

Advertising is a process. On average, for a new service to make a good profit, advertising must be submitted to various sources of information for 6 months. Yes, it's a long time, yes it's a costly business, but you don't have to spend your last money on television advertising. Simply put, during the first months after the opening of the store, you must declare yourself, absolutely everyone must know where you are, what you are doing, even if a person never comes to you, but he must know that you are. Advertising is displayed on websites, in newspapers, in mailboxes, outdoor advertising, flyers, business cards, etc. The client begins to memorize all this, and then just goes to you, because you did a good job on advertising.

Business cards and flyers - inexpensive and affordable advertising

Promoters will have to spend a whole day, or maybe several days, distributing advertisements at intersections so that everyone knows that you are open and want to look at you.

Customers who come to you should leave very satisfied. This includes service, reasonable prices, speed of work and, of course, quality. It is better to check the goods 10 times after repair than the client will then come to you under warranty. If he is satisfied, he will recommend you to his friends. And if you disappoint him, he will also talk about you to his friends, so that they would not even come close to your service.

A few rules for working with a client:

Don't waste your client's time. Do everything quickly, without delay.

Keep the customer informed, he is worried about his product. As soon as there is a diagnostic result, immediately call the client, report everything in detail, and agree on a price.

Store the customer's goods carefully. No scratches, dust, dirt. Use napkins, bags, but the product must remain the same as the client gave it to you.

Offer your branded package to the client. You can put additional promotional items in it. And at the same time get a permanent customer card.

Thus, customers will be satisfied and will gladly recommend you to their friends.

Treat customers in a courteous and friendly manner

Expand the list of services and clients. Add yourself a photocopy, printouts of texts, print photos. Thus, you will attract students and schoolchildren, but you do not need to make money on photocopies, it is important for you to attract the attention of customers. Let it be a schoolboy and a student, each of them has at least 1 computer, 1 monitor, laptop, TV. Give them a loyalty card and they will come to you when something breaks.

Start repairing small household appliances (kettle, microwave, irons). You will not need to hire a separate master, you can simply distribute this product among the masters.

Look for organizations. This is a goldmine for any service. Make a list of organizations, any organizations, the bigger the better. Make a commercial offer, where you describe the essence of the proposal, favorable conditions for cooperation. You will find how to make a commercial offer without any problems. The main task is to attract the organization so that it would repair its equipment in your service. Sign a contract and work. Make a special bias on budgetary organizations. They usually have a huge amount of technology.

Work without days off, without breaks. And from about 10.00 - 20.00. This will allow people, even on weekdays, to come to you after work. Because the average working day is until 18.00.

Finally.

Don't forget about your competitors, secretly visit them, see what's new with them, ask for a price list, or turn something in for repairs, evaluate the quality of service, and after a detailed study, make yourself even better.

Service center is a constructor, do whatever you want. There are a lot of directions. The most important rule is not to wait for the client. If you wait for someone to come to you, like for bread, nothing will work out. You need to constantly look for and attract a client. This is the basic rule.

The popularity of the service center depends only on you!

If you have something to add to this article, feel free to write your comments.