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How to fix problems with payment for purchases. Quickly and losslessly change the payment method in Apple ID (iTunes, App Store) App store your payment method is not accepted

To purchase applications in the App Store, Apple provides the ability to link a bank card or mobile phone number to your account. Sometimes there can be various problems with paying by mobile phone, so here you will learn what to do if mobile payment is temporarily unavailableAppstore, and why it happens.

How to connect a SIM card to an Apple ID?

First of all, it is worth figuring out how you can connect the ability to pay with a card. The easiest way to do this is in iTunes.

In order to connect this type of payment, you will need to go to iTunes on your PC and find the “account information” tab there. Here the user needs to enter the “edit” tab, which will be highlighted in blue, on the right side.

There will be a mobile payment tab where you will need to link your phone number. A code will be sent to the phone, which will need to be inserted into the appropriate column in the application. After that, click on the “check code” button. The phone is tied.

Now, when you try to buy a paid application, money will be withdrawn from your SIM card account. And if there are some problems, then you can try to solve them.

Why mobile payment might not be available?

  • First you need to check the account of your mobile device. If there is no money on it, then this is the reason why payment is impossible.
  • The second reason may be the operator himself. The fact is that mobile payments are not handled by Apple, but by your mobile operator. It is he who receives withdrawal requests. Therefore, if such problems arise, it is first of all worth contacting him.

But, before calling the operator, first check if he supports such payments at all. Not every mobile operator allows these operations. For example, no operator in Ukraine supports mobile transactions in the App Store.

You can see information about the compatibility of your SIM card and payments on the official Apple website.

In cases where your SIM card is suitable for payment in the Apple app store, then you should call the operator and tell that your payment declined by carrierAppStore. In such cases, they will try to help you. If for some reason they cannot provide you with assistance, then at least they will explain the reason to you.

Sometimes in that AppStore payment failed, the App Store itself may be to blame. Therefore, in cases where the operator is powerless, it is worth contacting the technical support of the company. There you will need to explain the situation, say the name of the application you want to purchase and point out the problem. If the problem is related to technical errors in the App Store itself, then the problem will be solved.

Problems with payments in the App Store can occur quite often. In such cases, do not panic, you just need to check all the details. Perhaps you just entered the number incorrectly, or there are no funds on the account. If everything is in order with the details, you need to contact the support service, where everything will be explained to you.

Apple is actively introducing anti-piracy protection into its applications and software and is promoting the idea that you have to pay for any content if the author wants it. Therefore, regardless of whether you support this idea or not, you will have to pay for applications, music and other files through special Apple services. You can do this both from a phone or tablet, and from a laptop, using special applications, after linking a bank card to your account.

When to change payment details

If you linked a bank card to your Apple ID, this does not mean that in the future you will not be able to change it to another one. There are times when changing your billing information is necessary, and Apple understands this. For example, if you got a new card or want to stop making purchases in online stores in order to save money, then you can remove the card number from the payment methods and not add a new one. And also if you moved to another country, you must add a card issued by the bank of the country in which you are. Otherwise, you won't be able to make purchases in Apple apps.

How to change the payment method

When changing your data through any Apple service, you should remember that you use a single account for all applications, that is, by adding a new payment method, for example, through the App Store settings, you will change payment details for iTunes, Apple ID and other services.

Change map via iPhone, iPad or iPod touch

If it is more convenient for you to change the card through your iPhone, iPad or iPod touch, then go through the following steps:

  1. Open the Settings app.
  2. Go to "iTunes and App Store".
  3. Click on your unique Apple ID.
  4. In the window that opens, select the "View Apple ID" section.
  5. Open the "Payment Information" section.
  6. In the "Payment Methods" section, select the method that suits you best and enter the details.
  7. If you do not want to buy anything or want to unlink all added cards from your account, then select the "No" option.

Change of payment method via PC with Mac Os and Windows

The following instruction is suitable for Macbook users with Mac OS and users of computers from other companies with the Windows operating system:

  1. Launch the iTunes app.
  2. Expand the "Account" menu and go to the "View" section.
  3. Go to the "Shop" section.
  4. Click on the "Edit" button in the "Apple ID Overview" section.
  5. Choose a more suitable payment method and enter the details. If you are a member of the Family Sharing program, then only the creator of the group has access to these settings.
  6. Click on the "No" button if you want to remove all previously added payment methods.

After adding a new card, part of the funds on it may be frozen for a short period. This process is required to update the personal information in your account.

Video: How to change your Apple ID payment method

Possible problems when changing payment methods

If, during the process of adding a new payment method, you are prevented from adding a certain card and asked to choose another option, then this means that you are trying to enter a card number that is prohibited or not supported in the country. Change your country or region through your Apple ID settings, or use a different bank card.

In the "Payment Methods" section, the "No" option may disappear, which means that you do not want to add any payment details. This may happen for some reasons:

  • there is a debt or a late payment in the payment account of your account. Pay off all loans and check what payments you may have left unpaid;
  • you can use the function of automatic monthly payment for services. Cancel all subscriptions so that the "No" option appears;
  • if you are using the iTunes or App Store service for the first time, you must first select one of the payment methods, and only then refuse the rest by selecting "No";
  • If you are a Family Sharing member, the No option, like all other payment options, is only available to the creator of the group.

When you sign in to your Apple ID for the first time, you must select at least one payment method. Immediately after the end of the authorization, you will be given the opportunity to change the payment data or delete the data entered earlier by selecting the “No” option in the payment methods. But remember that editing payment details is available only if there are no debts and overdue payments, and only to the creator of the family access group.

Both when downloading free content and when purchasing paid content in the App Store, users of Apple devices encounter the error "There is a problem with paying for a previous purchase." It may also be accompanied by a recommendation to update the payment method. What to do in this situation and how to remove it, we will understand further.

Causes of an error with paying for a previous purchase at Apple

The situation is pretty straightforward, it occurs when a user tries to purchase a paid application or subscription in the store, but the payment was never made. As a result of this, the user received the “goods”, because The App Store gives you the option to pay for your next order. But the next time you try to download even free software from the Apple store, the system notifies you of an error because you have unpaid bills. Thus, there can be two reasons that the payment for the previous purchase did not materialize:

  1. There were not enough funds on the balance of your bank card. This happens to everyone who has several cards and is not aware of the exact amount that is on the balance sheet. The owner of the card could simply forget that the day before he made purchases of gifts for his loved ones for the past holiday and the funds on the card are much less than he expected.
  2. The payment failed due to the expiration of the card. This can be easily checked on the back of the card. Each card is equipped with this data, they are located below the card number.

Determine the purchase with which there was a problem with payment

To fix the "There is a problem with paying for a previous purchase" problem, you need to determine what you bought last time, you need to review your purchase history. To do this, you can use the iTunes application installed on your computer.

  1. Open the program and click on the "Account" item in the menu.
  2. Click Sign In and enter your Apple ID credentials.
  3. Next, click on the "Account" menu item and select "View".
  4. Open the "Purchase History" item and click "View All".
  5. In the next window, you can see the programs that you downloaded from the App Store for the entire time you used your Apple device.

How to View App Download History on iPhone

You can also view the history through the iPhone or iPad, for this:


Update billing information on an Apple device

We fix the problem "There is a problem with the payment of the previous purchase" with a bank card. If your card has expired, we go to the bank and exchange it for a new one, in some banks you will need to write an application to renew the card. The procedure for obtaining a new card usually takes no more than two weeks. The funds that were on the old card will remain in your account. Replenish the card for further purchases. And make a payment on the debt in the Apple store. Now you need to update your ID information. Before doing this, make sure:

  • That your personal details match those of the bank you use when paying.
  • The account from which the payment is made is not blocked and is solvent.
  • To change the way you pay for purchases in the App Store and iTunes, you must pay for all outstanding purchases, after which you can change the card.

Open your iPhone or iPad device:

How to disable iTunes purchases

If you don't want to get into a similar situation in the future, prevent accidental purchases or unintentional renewals of paid subscriptions with a special restriction. For this:

To completely refuse to make further purchases in Apple services, delete all payment data from the device and the problem with paying for previous purchases will be resolved once and for all.

Can't make a purchase on Google Play because your payment was declined or not being processed? Follow the steps below.

Use a different payment method

If you have a problem with one payment method, try another.

Troubleshoot credit card issues

You may see one of these messages:

  • "Unable to process payment: insufficient funds on the card."
  • "Unable to complete transaction. Please use another payment method."
  • "Failed to complete the transaction."
  • "Unable to complete transaction: card has expired."
  • "Update this bank card or use a different one."

To resolve these issues, follow the steps below.

Now, when using a credit or debit card online, your bank can request Strong Customer Authentication (SCA) (that is, send you an access code via SMS or email, ask a security question, or be redirected to the bank's website).

The PSD2 directive was introduced to better protect online payments. Strong client authentication is not requested by Google, but by the bank that issued your card. For all questions, please contact the issuing bank (the phone number must be indicated on the back of the card). If you are having trouble making purchases on Google Play, you can try