The computer does not see the iPad 4 no driver. Why itunes (iTunes) does not see the ipad or iphone, the iPhone does not connect to the computer via usb, what to do. What to do if iTunes does not see iPad in Mac OS

We are often approached by readers with various questions about solving any problems related to mobile devices and software. One of the most popular: iTunes does not see iPhone, what should I do?".

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You can find a working way out of this situation on the Internet, but you have to make your way through the mountains of various information. In this article, we decided to combine all possible solutions and figure out why, after all " iTunes does not see iPhone«.

iTunes often intimidates iPhone, iPad, and iPod Touch users. The program seems confusing, complicated, and extremely inconvenient. So he also throws out various pearls. Either the music is not synchronized correctly, or the applications have disappeared somewhere, or even iTunes cannot detect the iPhone (iPad or iPod Touch).

You should not despair (and switch to Android), there are always solutions to the problem. If iTunes does not see the iPhone, check if it works:

Software. Reinstall iTunes by downloading the latest version.
cable. Try using a different cable.
computer. iTunes does not see the iPhone due to a malfunction of the Apple Mobile Device. Another computer may help resolve the issue.
USB ports. Often it is the USB port that is the problem. Try using the connector on the back of the system unit.

If all the standard methods did not help, then it's time to take on heavy artillery.

Can't see because he doesn't trust

The iPhone or iPad are completely self-sufficient, stand-alone devices, but they still need to be connected to a computer from time to time to transfer large amounts of data, install software, and so on. In this case, sometimes there is a problem of synchronization of devices, which can often be solved by the methods described below.

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We will talk about trusted computers, or rather, the operating systems installed on them. When connecting an iPhone or iPad to a new computer for the first time (or after reinstalling the OS on an old one), the user is prompted to "Trust this computer?" and must answer yes to it in order to access the settings and content on the mobile device.

If you decline the request, then a synchronization problem may occur in the future., and in order to solve it, you will need to use the instructions below.

On Mac

So, in order to get a second request and "start to trust" your Mac computer, you need to select " Transition —> Navigate to a folder” (or use the keyboard shortcut “ ⌘Cmd + ⇧Shift + G«),

and then go to /var/db/lockdown and delete all certificates in this directory.

On Windows XP, 7, 8, 10

In the case of Windows, you will also need to delete the contents of the Lockdown directory. To do this, you need to enable the display of hidden folders and files ( Start —> Control Panel —> Folders settings),

and then go to C:\ProgramData\Apple\Lockdown(for Windows 7, 8, 10) or C:\Documents and Settings\All Users\Application Data\Apple\Lockdown

If removing certificates from a Windows PC did not solve the problem, you will have to use a more complicated method:

1 . Right click on the shortcut " A computer", select " Properties" and find " Device Manager«;

2 . In section " USB controllers» right-click to open the context menu of the item « Apple Mobile Device USB Driver» and press « Update Drivers...«;

4 . In the window that appears, click " Overview» and go to the directory C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers, where we are interested in a file called " usbaapl", which you want to install.

If none of the methods described above helped to solve the problem, then the problem is probably not in obtaining a trusted status for this computer. Try the following:

iTunes does not see iPhone or other Apple device in Microsoft Windows XP

1 . Close iTunes after disconnecting your device;
2 . Go to Start -> Run and enter in the window that appears services.msc or open Services in section Administration Control panels;
3 . Find an item Apple Mobile Device and in the next window click on Stop;
4 . After stopping in the same window, click on Run;
5 . After restarting the service, iTunes will be ready to work with your device.

Articles and Lifehacks

Problems with installing various programs on our iOS devices are not uncommon. Even more common is the situation when the computer does not see the iPad via USB.

Sometimes such a problem can be solved quite simply, but sometimes nothing helps. To begin with, it is worth understanding the reasons that caused the failure. This is especially true if this situation has already taken place before.

Steps for Windows PC

If our tablet does not appear in the list of devices after it has been connected using the supplied cable, it is worth first making sure that all the necessary software updates are available.
For example, you may need to update iTunes, or update the software on your laptop or PC. By the way, often problems arise precisely in the process of restoring or updating the "apple" tablet.
If our computer does not see the iPad, it is worth trying to simply restart both the first and second devices.
The gadget has never been connected to a Windows-based computer before? It may be worth giving the latter access to the iOS device.
To do this, make it so that it recognizes the tablet as trusted (press the key, which is called “Trust”).
It is recommended to inspect the USB cable for damage, and also to check whether the Apple Mobile Device Support component and the driver of the same name are installed along with iTunes (in general, their simultaneous installation should occur automatically).

Steps for Mac PC

Perhaps you should start with the steps described above: connecting to the power adapter, checking the USB cable from the package and rebooting the tablet itself.
If the first two operations did not bring results, it is recommended to try resetting the iOS device.
In many cases, it is in them that the problem with the connection may lie (this is also true if there are other problems with the gadget).
If our tablet freezes while syncing with a Mac computer and is not responding, the reason may be the programs that have been downloaded to the iPad recently. You can try to remove them and change the settings.
So, the causes of the problem may lie in the software. As already mentioned, damage to the USB cable also occurs; sometimes it is better to replace it with a new one.
Other probable causes: damage to the connector cable and a malfunction of the motherboard.

Sometimes there are situations in which the computer cannot recognize the Apple devices connected to it. Every owner of an iPhone, iPad or iPod can periodically encounter such a problem. The main thing here is not to get confused and find out why this happened. Consider possible causes and solutions to this problem.

Why the computer cannot recognize the device

There are several possible reasons why the device is not recognized by the computer.

You can fix this oversight very simply by running the commands: "Settings" - "General" - "Reset" - "Reset geo-settings".

How to solve a problem with connecting to a computer

Consider the solution to this problem in Windows and Mac OS.

Connecting a device in Windows

To connect to a Windows computer, try updating the drivers for your device.

Connect iPhone or iPod to PC with USB cable. Find the This PC icon on your desktop, right-click on it and select Properties.
In the window that opens, select "Device Manager".
Find the item "Portable Devices" (in Windows 7 it's "USB Controllers"). Open it and select iPhone or iPod.
Right-click on the name of your device, then select "Update Drivers".
Next, a window will open with options to search for the necessary drivers. Choose the second option.
Click on "Select a driver from the list of already installed drivers".
Click on the "Have Disk" button.
Now select "Install from Disk" and click "Browse".
Next, click "This PC" and open the C drive folder.
Find and open the Program Files folder in the list.
Go to Common Files.
Select the Apple folder.
Click Mobile Device Support.
Open the Drivers folder, where the driver we need is located.
Double click on the usbaapl64.inf file.
In the window that opens, confirm the action by clicking "OK" and then "Next".
After that, the driver installation will begin. Upon completion of this operation, close all folders, open iTunes and check if the program recognizes your device now.

Video: why the computer does not display the iPhone via USB

Connecting a device in Mac OS

On Mac OS, there are 2 ways to reconnect your device to your computer.

Installing a new version of iTunes

Clearing the lockdown folder

If the first method didn't work, you can try clearing the lockdown folder.

How to avoid connection problems

To always be able to connect your phone to a PC, follow these rules:

Handle USB cables with care. Store them where they can't be reached and chewed on by pets or spoiled by children. Don't kink the wires.
Update the programs and drivers on your computer to the latest version so that they can correctly display your device.
Be careful with your equipment: devices should not get water, there should be no dirt in the connectors, etc.
Periodically diagnose your PC, scan it for viruses, check for errors.

Remember, so that there are no problems connecting the device, it is important to take care of it. Watch for new versions of programs, update drivers in a timely manner, be careful with wires and connectors. If you still have difficulties that you can’t handle on your own, feel free to contact Apple Support, and they will definitely help you! Good luck!

Do not panic ahead of time if the iTunes application does not want to recognize the Apple tablet. There are several reasons why this is happening. What to check if iTunes does not see the iPad, further in the article.

Not updated software

A common problem is using iOS or iTunes versions that are not up to date. Due to the lack of updates, iTunes does not see the iPad. The solution is to update both the application and the operating system to the latest version.

How to do it:

iTunes. On, starting with OS 10.14, iTunes is already installed and updated along with the software: Apple menu → "System Preferences" → "Software Update". On a Windows PC, you can download Apple software from the official web resource or from the Microsoft store. In the first case, to update the application, you will need to: go to the utility → select "Help" → Check if there are update files. If necessary, install a service pack. In the second - all the processes of the system are carried out automatically.
iOS. Go to the main settings of the device, find "Software Update" and click on download and install. You can also try updating the OS through iTunes on. To do this, we connect the tablet to the PC, go to the application, select the desired device and go to the "Overview" → "Update" tab. It remains only to wait for the download and installation of the new firmware version on the Apple tablet.

Nuance: Devices with iOS 12 can update automatically. To do this, in the settings you need to activate the "Auto-updates" item.

Checking the USB cable

The PC and tablet are connected using a USB cable, so if the cable is defective, the iPad may not be visible in iTunes on the computer.

It is necessary to inspect the wire for the absence of creases, cracks and other things that may affect the performance of the cord. In addition, it is worth using only original "apple" accessories. Gadgets are unlikely to work with cheap copies.

Nuance A: Different generations of Apple tablets have different connection standards. For example, the latter uses a USB-C connector.

A little tip: Checking the cord for performance is very simple, you need to connect it to the charger and try to recharge the iPhone. Device not charging? The cable is 100% defective, it is worth replacing it with a working version.

If there is no trust in the computer

When the iPad and PC or laptop are connected for the first time, a message appears asking you to choose whether to trust this device or not.

If you click on a positive answer, the gadgets will be able to synchronize and share information. If you select "Do not trust", access to data on the iPad will not be. This is one of the reasons why iTunes doesn't recognize the 2nd generation or other iPad.

How to fix the situation:

During the initial synchronization with the device, click on the "Trust" option. The gadget will remember the choice and will not display such a message in the future (unless all data is deleted from iOS or the user does not change the list of trusted devices).
Go to the settings of the tablet, go to "General" → "Reset" → "Reset geo-settings". After these steps, when connecting to a PC, a request for trust will again appear. The user needs to agree and continue working in iTunes.

After changing the settings, you may need to restart both devices.

Mechanical damage

What could it be:

Lower cable damage- tablet connector for recharging and transferring information via a USB cable. Damage can be caused by moisture and dust getting into the connector or inaccurate connection, which caused deformation of the lower cable. The bug is fixed in the service center.
USB port failure on PC. You can try to connect the wire to the connector on the other side of the system unit.

In addition to visible mechanical damage, there may be problems inside the devices themselves, which will become clear only after diagnostics at the service center. While the device is faulty, the only option is to use another PC or Mac (for example) to sync with the iPad.

What to do if iTunes does not see iPad in Mac OS

What do we have to do:

Disconnect Apple tablet from Mac.
Open Finder.
Find iTunes in the "Programs" section and place it in the "Trash" along with the shortcut.
Select Go - Go to Folder.
Enter System - Libraries - Extension and click go.
Find and put in the "Trash" AppleMobileDevice.kext.
Repeat point #4.
Enter Libraries - Receipts and click go.
Find and put in the "Trash" AppleMobileDeviceSupport.pkg. If necessary, enter the admin password. The electronic dock may not be in some versions of the Mac OS, then go straight to step 10.
Restart Mac.
Select Finder and empty the Trash.
Repeat step 10.
Download and install the latest version of iTunes on your computer.

That's it, you can reconnect your MacBook to your PC and check if iTunes now "sees" the tablet.

What to do if iTunes does not see the iPad on Windows 7, 8, 10, XP

There are 2 options. You need to choose based on where the user downloaded the "apple" media player from:

Where can I download iTunes	Microsoft Store	Of. Apple web resource
	(Fig. 1)	(Fig. 2)
What do we do	Reinstalling the Apple Mobile Device USB Driver
Training	1.Disconnect from PC.
	2. Unlock the Apple tablet and go to the Home screen.
	3.Reconnect the tablet to the PC.
	4.Close iTunes (if displayed on the screen).
Main stages	Click "Start" on the PC.	Open Run (Windows + R).
	Get into the "Device Manager".	Type: %ProgramFiles%\Common Files\Apple\Mobile Device Support\Drivers.
	Click on Portable Devices.	Press ok.
	Find your iPad in the list.	Install the usbaapl64.inf or usbaapl.inf file.
	Click the mouse button on "Update driver".	Disconnect tablet from PC.
	Click "Auto search for updated drivers".	Start the process of rebooting the computer.
	It's just a matter of downloading the software.	Connect iPad.
The final stage	Launch the iTunes app

So, problems with iPad recognition in iTunes can be completely solved on your own, if, for example, you just need to upgrade the software. In case of mechanical bugs, you need to go to the service center, perhaps purchase a brand new original USB cable. For those who still cannot cope with the breakdown on their own, it is best to contact Apple support.

Owners of "apple" tablets often have to turn to the computer. Namely, to the well-known iTunes program. It helps to solve many problems - from transferring files from one device to another to updating the operating system.

But often in the process of interacting with the utility, difficulties arise. So, sometimes iTunes simply does not see the tablet. A simple procedure to uninstall and reinstall the Mobile Device Service is often enough to remedy the situation. However, before performing the operation, you should make sure that a “fresh” version of the utility is available. You can also try connecting the iPad to a different port and another PC/laptop. If all this did not give a positive result, proceed to drastic measures.

About all the methods of what to do if iTunes does not see the iPad - read this article.

The source of the problem, iTunes could not connect to the tablet, can be various factors. We will highlight 4 main reasons why iTunes does not see the iPad:

1 An outdated version of the utility. This is the most common reason for misunderstanding. Perhaps iTunes does not see your iPad for this banal reason. The Apple company forbids the new version of the operating system from interacting with outdated versions of iTunes. 2 When the tablet and PC are connected, the user did not do a simple but necessary action - he did not click on the item about trusting this computer. In such a situation, the iOS operating system simply puts a block on access to Windows. 3 Mechanical damage has occurred. This happens less frequently than the above reasons, but it also happens. For example, the integrity of the USB cable may be broken, and the user simply did not notice it. 4 Other reasons why the utility may not detect your tablet. Of course, the problem is not exhausted by the three factors mentioned above. It can be caused by more than a hundred different reasons.

When iTunes is outdated...

As noted above, the most common reason for the invisibility of the tablet for iTunes is the presence of its outdated version on the PC. In such a situation, it is simply incompatible with the operating iPad.

To resolve this issue, follow these steps:

Launch iTunes. At this time, you do not need to connect the tablet to a PC / laptop at all. This can be done later - after the update operation is completed.
At the top, in the menu, select the reference item. There, find the section on updating and click on it.
The program will automatically check all update options for your version of iTunes. If they are available, the system will offer to install them.
Give consent to this process and complete the update.

After the operation is completed, reconnect the tablet to the PC and to the utility. Check if the issue is resolved. If everything remains the same, move on to other methods. They are described in detail below.

If there is no trust in the computer

The tablet can set the block to access the utility if the user has not pressed the trust element when connecting it to the PC. This difficulty is resolved for Windows OS through the following set of actions:

Make hidden folders and files visible first. To do this, go to the control panel. At the top right, select Large Icons, and then Folder Options.
Go to the "View" tab and enable the display of hidden elements.
Erase all contents of folder C:\ProgramData\Apple\Lockdown.

Mechanical damage

If the second method did not help, check the USB cable for integrity. This should be the accessory you used when connecting your tablet to your PC/laptop. It is very easy to check. If the connection to the PC was successful, the green indicator will flash at the top right. To the right of the icon will be a lightning symbol. When the indicator is gray and there is no lightning, it means that there is definitely no connection.

Test the cord for functionality by connecting it to the mains.

Other reasons

In addition to the above, there are a hundred more reasons why the utility cannot recognize the iPad in any way. Next, we will analyze a few more methods for solving this problem, depending on the operating system of the PC / laptop.

iTunes does not see the tablet in Mac OS

If you are working with a similar technique, if you encounter problems, do the following:

Disconnect iPad from PC.
Launch Finder, find the utility in the Applications folder, and move the item to the Trash.
Navigate to the folder.
Find the library, then "Extensions" and click on the transition element.
Search for the AppleMobileDevice.kext element and send it to the Trash too.
Navigate to the folder.
Then to Libraries and "Receipts" and click again on the transition element.
Find the AppleMobileDeviceSupport.pkg file and again throw it into the trash.
Reboot your PC/laptop.
Select Finder, empty the Trash and restart your PC.
Download and install the "fresh" version of iTunes.
Reconnect the tablet to the PC and run the utility.

At the last step, an invitation may pop up. If this happens, enter the characters of the administrator password.

Please note that the last named element in the operating system in question may be absent. If so, proceed with the operation by following these steps:

The program does not detect the tablet in Windows

To troubleshoot, restart the Apple Mobile Device service:

Close the utility and disconnect the tablet.
In the control panel, select the start item.
Open the administration point.
Start services.
Click on Apple Mobile Device, and then on the service stop in the panel on the left.
After finishing the completion process, click on launch.
As soon as the service restarts, open the program and connect the tablet.

Fixing a problem in Windows Vista or 7

If your PC has an operating system of one of these versions, the algorithm of actions will be as follows:

Close the iTunes program and turn off the tablet.
Hold the start element.
Type "services" in the start search section.
In Programs, in the search results, click Services.
Stop your choice on Apple Mobile Device and click on the stop item.
Once the process stops, restart it.

If everything went well, at the 5th step, double-click on the Apple Mobile Device. In the startup type field, select auto.

If none of the methods helped, reinstall iTunes, and then restart your PC / laptop.