Interdisciplinary and interdepartmental interaction of specialists. Interdepartmental interaction of institutions of the social sphere in solving the problems of orphanhood in the territory Protasova Tatyana Nikolaevna. V. Informational interdepartmental interaction
The implementation of all activities of the early intervention system is possible only with the development of mechanisms interdepartmental interaction and social partnership .
Interdepartmental interaction provides the necessary general conditions for the sustainable functioning of the early intervention system as a social system: the complexity, quality, timeliness and variability of services.
The developed model of interdepartmental interaction of organizations providing services in the field of early intervention with healthcare organizations, social protection of the population, education, non-governmental (non-municipal) organizations is part of the basic regional-municipal model of early intervention and is based on the following principles:
- The principle of a state-public approach in the model of interaction and social partnership of the early intervention service/department (consultation center and other forms of early intervention) with various organizations and departments, which implies the cooperation of the efforts of all participants in the interaction and partnership process, including parents, specialists of various profiles, state and public organizations based on a combination of both centralized management and support for local creative initiative.
- The principle of self-organization, which determines the non-linear nature of the formation and development of the partnership model and the interaction of the early intervention service/department (consultation center and other forms) with various organizations and departments, the absence of prohibitions on possible ways of its formation and functioning, combined with the model’s own development trends in the region.
- The principle of advanced innovative strategy of model management, built on non-linear interactions.
- The principle of continuity and succession, which ensures the necessary degree of participation of organizations and their specialists at various stages of social support for the family of a young child with disabilities. Allows you to implement successive links between organizations of education, healthcare and social protection of the population both at the stage of identifying and referring needy children and their families to the early intervention system, and at the stage of early intervention and transition to the preschool education system.
- The principle of hierarchy means that the system of partnership and interaction should function at various levels, subordinated, at least in organizational and methodological terms: at the regional, municipal, and at the level of a separate organization. Compliance with this principle ensures effective management of the system.
- The principle of open partnership and interaction of the early intervention service/department (consultation center) with various institutions and departments, which involves the exchange of experience between the subjects of interaction both inside and outside the model.
- The principle of mobility, which makes it possible to organize and provide the necessary resources for social support for families in the shortest possible time and as close as possible to the place of residence of the family.
The regional-municipal system of interaction and partnership of organizations providing services in the field of early intervention with healthcare organizations, social protection of the population, non-governmental and non-governmental organizations is an important part of the model of early intervention in the region and its territories.
Characteristics of the vertical structure of the system of interaction and social partnership of organizations providing services in the field of early intervention with other departments and organizations
The characteristics of the vertical structure of the system are three levels of differentiation of powers (Figure 1).
Figure 1. Vertical structure of the model of interaction and social partnership
The first level - the level of the region - is represented by an interdepartmental coordinating council, including representatives of interested departments, as well as representatives of non-governmental non-governmental organizations. Such a council may operate under the authority of the regional governor or deputy governor. This is a governing and coordinating structure that implements the principle of public administration. The first level includes regional authorities for education, health care, social protection of the population, economic development of the region and other interested departments (ministries of education, health, labor and social protection of the population, economic development of the region and other interested departments).
Resource and methodological support for social partnership activities can be entrusted to one of the regional centers of the leading department (for example, the Ministry of Education and Science of the region) that provides medical, social and psychological and pedagogical support for children with disabilities, which includes an early intervention department. Support for non-state non-municipal services / departments of early assistance (consultation centers, lekoteks, game support centers, family support centers and other structures) can be carried out by a regional business incubator (or a public organization working with families of disabled children in the region).
Functions: management and coordination of activities of partnership entities at the regional level; organizational, informational, personnel, program-methodical and other resource support for the functioning of the social partnership system, including legal regulation of the activities of social partnership entities; monitoring the effectiveness of interaction and social partnership.
Personnel support (the level of retraining and/or advanced training of specialists in psychological and pedagogical profile) can be assigned to regional institutions for the development of education and/or other centers of additional professional education in the region.
The second level is the level of the municipality. This level is represented by the municipal education authority, various practical institutions of education, health care, the system of social protection of the population, as well as non-governmental non-governmental organizations located on the territory of this municipality. At this level, a "Council of Partners" can be organized under the municipality, which manages and coordinates the activities of the organizations included in the system.
Functions: implementation and support of partnership and interdepartmental interaction in various areas of cooperation based on the created municipal program or project.
The third level is the level of a specific organization (service/department of early intervention, medicine library, counseling center, etc.) participating in the process of interaction and partnership. All employees of the service / department of early intervention have many other functions related to the performance of their professional duties. However, the choice of developing the early intervention service/department through a partnership and interaction system dictates the need to involve employees in the design, implementation and management of social partnership. To do this, a working group of "social partnership" is created, a group leader and its coordinator are appointed, their functional responsibilities are determined related to studying the needs of social customers, formulating a social order, designing a program or an innovative project of the early intervention service/department, predicting the results of social partnership and interaction , control and monitoring; ensuring the quality of partnership and interaction, providing information and educational support, etc.
Functions: organizing, coordinating and supporting social partnership in various areas on the basis of a project created jointly with partner organizations of the project.
Characteristics of the horizontal structure of the system of interaction and social partnership
The characteristics of the horizontal structure of the social partnership system are focused on identifying important, critical areas and stages of activity, specifying these types or stages of activity and highlighting the parts in the system responsible for their implementation.
In the horizontal structure of the developed social partnership system of the early intervention service/department (consultation center and other forms of early intervention) with healthcare, social protection and education organizations, as well as with non-governmental non-governmental institutions, five subsystems with their connections and functions have been identified.
These are the service/department (consulting center) of early aid, organizations of the regional and municipal education system, healthcare system and social protection of the population, non-governmental non-governmental organizations of the region and the municipality.
The central position in the system is occupied by the early intervention service/department (consultation centre).
The specific task of the early intervention service/department (consultation center) is to initiate interaction, build links of cooperation and coordination with healthcare organizations, social protection, educational institutions and non-governmental non-governmental organizations to ensure timely identification of children in need of psychological, pedagogical and medical and social assistance, to organize an additional medical examination and / or provide qualified specialized medical care, to ensure the timely entry of a family with a child into the early care system; to meet the real needs of a special family raising a child with disabilities in the first three years of life, as well as to determine the best ways to further preschool and school education or receive services in the field of additional education.
The second subsystem is represented by organizations of the education system, a complex of their educational resources and services.
As components of the education system that are important for social partnership, we single out the following organizations: the regional education authority; regional institute for the development of education, psychological-pedagogical and medical-social education centers, resource centers, methodological rooms related to the district (intermunicipal) education system, and educational organizations of municipal affiliation, including psychological-pedagogical and medical-social centers and preschool educational organizations, which include lecotheques, early intervention services/departments, counseling centers, counseling rooms, etc., as well as leisure education centers.
The overall goal of the education system in relation to children with disabilities is to create adequate conditions for the realization of the rights of a child with disabilities in the field of education. The main resources of the system are a set of educational resources and services.
The specific goal of specialists and educational institutions that make up the subsystem of social partnership is cooperation between the activities of educational organizations and the early intervention service/department (consultation center) to ensure timely entry of the family of a child with disabilities into the early intervention system; to ensure the processes implemented in the early intervention service / department (consultation center) - diagnostic, preventive, corrective, general education, etc.; to organize the exit of the family of a child with disabilities from the early intervention service and the transition to the system of preschool education.
The third subsystem is the organizations of the healthcare system.
The healthcare system is represented by the regional health authority, regional medical organizations and medical organizations of municipal subordination, including maternity hospitals, perinatal centers, children's hospitals, specialized medical centers, medical genetic consultations, deaf and speech therapy centers and / or offices, polyclinics, paramedical stations, dairy kitchens and etc., as well as organizations MSEC (medical and social expertise).
The main resources of the system are a complex of treatment-and-prophylactic, rehabilitation resources and medical services.
The main functions and tasks of the district health system, important for the system of social partnership with the service/department of early intervention:
- medical genetic counseling;
- early detection of various disorders in the development of newborns, infants, children of early, preschool and school age;
- mass screening examinations of children to identify risk factors and diseases that can cause various deviations in the development of children;
- dynamic medical monitoring of children's health;
- in-depth comprehensive diagnostics of the development and health of children using clinical and paraclinical methods;
- carrying out preventive, therapeutic and rehabilitation measures;
- conducting medical and social expertise;
- explanatory and sanitary-educational work with parents, etc.
A specific (innovative) goal of healthcare organizations that are part of the social partnership system is to cooperate with the early intervention service / department to ensure timely entry of families with children with disabilities into the early intervention system of the region, municipality through early identification of those in need; accessibility of the early intervention system for parents and professionals through information and creation of conditions in health care facilities; implementation of all actions within a limited period of time to ensure quick access for families with children with disabilities to available resources in the early intervention system; consumer awareness - increasing the ability of the family to navigate the system of services and access the resources and services of the region and the municipality at the level of health facilities. Another specific goal is the cooperation between the activities of health organizations and the early intervention service/department to ensure the diagnostic process implemented by the service/department.
The fourth subsystem is the organization of the system of social protection of the population.
The system of social protection of the population is represented by the regional governing body, social organizations of inter-municipal and / or municipal subordination, including social centers and employment centers.
The main resources of the system are a set of social resources and services.
The main functions and tasks of the system of social protection of the population, important for the system of social partnership with the early intervention service:
- providing, in accordance with the procedure established by law, social assistance to children with disabilities and children with disabilities;
- providing advice to families of children with disabilities and children with disabilities;
- provision of advisory assistance to organizations providing special medical, educational and social services.
The specific goal of specialists and organizations of social protection of the population, which make up the subsystem of social partnership, is to cooperate with the early intervention service/department to ensure timely entry of the family of a child with disabilities into the early intervention system; to ensure the processes implemented by the early intervention service / department - preventive, corrective, general education, etc.; implementation of the transition of children receiving services in the field of early assistance in the organization of education, to receive preschool and school education.
The fifth subsystem is the system of non-governmental non-governmental organizations.
The system of non-governmental non-governmental organizations can be represented by various organizations of the disabled, parent associations, foundations to support families with a special child, socially oriented NGOs, individual entrepreneurs, etc. At the regional and / or city level, their interests can be represented by regional and / or territorial business incubators ; parent non-governmental organizations, public organizations, etc. The main resources are a set of social, legal, material, financial and other resources.
The specific goal of specialists and non-governmental organizations that make up the social partnership subsystem is to provide variable and / or additional services in the field of early assistance to the family of a child with disabilities; ensuring the transition of the family of a child with disabilities and / or disabilities to the system of preschool and general education.
Content characteristics of the system of interaction and social partnership
- Creation, provision and development of a set of conditions for the interaction of the early intervention service / department (consultation center) with various organizations and departments:
- legal validity of partnership, rules of interaction and mutual control; separation of functions, roles, activities and operations with partner organizations;
- creation, support of functioning and further development of a single information field covering the process of interaction and social partnership;
- socio-psychological conditions that contribute to the transformation of individual individuals or a group of individuals into a successful subject (interaction and partner) of joint activity;
- the presence of a joint project or a common plan as a way of organizing joint activities;
- activities to support and develop social partnership.
Figure 2. Internal processes in the system of interaction and social partnership
The main "core" of the system of interaction and social partnership
The main “core” of the system of interaction and social partnership is formed at the level of the early intervention service/department (consultation center and other forms of early intervention).
Figure 3. The core of the model of interaction and social partnership
The main, key point around which interaction and social partnership is formed is the social problem itself: accompanying the family of a child with disabilities in the system of early assistance. The social problem sets the basic values, meanings and goals of interaction and social partnership for all its subjects. However, the identification, comprehension and awareness of a social problem is not enough for the emergence of a jointly distributed activity, it is necessary to intersect the interests of the subjects of the intended interaction and social partnership, namely:
- the importance of accompanying the family of a child with disabilities in the early intervention system for each of the potential partners;
- establishing the interests of each of the potential partners;
- joint formulation of goals and objectives of jointly distributed activities;
- awareness of their role, opportunities and resources for solving a social problem;
- awareness by potential partners that the unification of their forces and means has a significant effect in solving a social problem;
- awareness of the need to develop rules for interaction and mutual control.
Awareness of the importance of the social problem, as well as the actualization of the need for interaction and social partnership, combined with the obvious intersection of the interests of potential partners, can lead to the formulation of a strategy for the development of interaction and partnership at the level of the early intervention service/department (advisory center), the creation of a plan or project for its development.
Thus, awareness of the importance of the social problem dictates the need to involve employees in the design, implementation and management of the process of interaction and partnership. To do this, a “social partnership” group is created, a group leader and its coordinator are appointed, their functional responsibilities are determined related to studying the needs of social customers, formulating a social order, designing a program or an innovative project of an early intervention service/department (consultation center and other forms), forecasting the results of interaction and partnership, control and monitoring; ensuring the quality of interaction and partnership, providing information and educational support, etc.
As part of the implementation of the project on interaction and partnership at the level of the early intervention service/department (consultation center and other forms), specialists are formed to be ready to demonstrate competence in this area; they acquire knowledge of the content of competence; they gain experience in the manifestation of competence in various situations, which forms the attitude to its content and the object of application, the emotional-volitional regulation of the process and the result of the manifestation of competence.
Joint activities in the course of implementing the project objectives develop a community of specialists of various profiles within the early intervention service / department (consultation center and other forms) and contribute to the development of a collective subject of interaction and partnership “families of a young child with disabilities and specialists of various professional groups”.
Thus, the “core” of the social partnership system is formed at the level of the early intervention service/department (consulting center of other forms).
Minimal in terms of qualitative and quantitative characteristics, but at the same time a full-fledged structure, called the initial basic structure of the system of interaction and partnership, is formed in the course of building relationships between the early intervention service/department (consultation center and other forms) and its specialists with other organizations and other professionals. Partner organizations participating in joint activities may be represented by individual organizations of the education, healthcare, social protection systems and non-governmental non-governmental organizations. For example, the minimum structure in terms of characteristics can be represented by the early intervention service/department (consultation center and other forms), its interaction with the children's polyclinic located in the given municipality; interaction with a preschool educational organization; municipal social center, as well as the management process of this minimal structure.
The role of an intermediary between the early intervention service/department (consultation center and other forms) and any other organization and groups of their specialists is a community of professionals from the early intervention service/department (other forms of consultation center), which performs two functions: initiation and involvement of specialists from other organizations into jointly distributed activities for interaction and partnership, as well as the transfer of funds, technologies, methods necessary for the implementation of this activity. In such mediation activities, the established community of professionals from the early intervention service/department (consultation center and other forms) takes on the task of revealing the significance of a social problem for a group of potential partners from other organizations; stimulates and maintains their attention to the problem; clarifies the mutual interests of partners; participates in the joint formulation of goals and objectives of the activity; helps to realize their roles, opportunities and resources; helps to comprehend the experience of the formation of the first interdisciplinary professional competencies, etc. Thus, the emerging minimal initial system of interaction and partnership, as well as the developed system, has a set of philosophical characteristics - the values and meanings of social partnership; goals; tasks; principles; development strategy and models; structural characteristics and their relationships; content and dynamic characteristics; it also presents the result of the life of the system.
The expected results of the functioning of the partnership model and interdepartmental interaction are:
- creation and provision of a set of conditions important for the implementation of interaction between the early intervention service/department and other institutions;
- improving the quality of interaction between the service / department of early intervention and other institutions - partners in creating the necessary social resources to support the family of a problem child;
- ensuring the availability of social resources of the region, municipality and organization to support the family of a disabled child and a child with disabilities;
- introduction of the information support system of the social partnership system;
- increasing the ability of executive authorities, local self-government, the public, the family of a child with disabilities and professionals to achieve socially significant results.
To fulfill the main task of electronic interaction between state bodies and the population - improving the quality and reducing the timing of the provision of public services - a transition to a qualitatively new level of interdepartmental interaction was required. For this purpose, a system of electronic interdepartmental interaction (SMEV) was created. The key legal act for the modernization of the system of public services is the Federal Law "On the organization of the provision of public and municipal services" dated July 27, 2010 No. 210-FZ, which establishes a ban on public servants to demand from recipients of public and municipal services documents that are already at their disposal authorities. Such a measure could only be possible thanks to the creation of the SMEV. Personal documents are considered an exception to this list.
The regulatory legal framework was prepared quite quickly: already in 2011 there was a provision on SMEV, technical requirements for the interaction of information systems within the SMEV (they mean that all departments will use a single interaction format), regulations for the interaction of SMEV participants and the system operator. SMEV turned out to be fixed in the legal field as a system on the basis of which it is necessary to implement interdepartmental electronic interaction in the provision of public services.
What is SMEV? The definition of this term is presented in Decree of the Government of the Russian Federation No. 697 “On a unified system of interdepartmental electronic interaction” and it sounds like this, the system of interdepartmental electronic interaction is a federal state information system that includes information databases, including those containing information about those used by bodies and organizations software and hardware that provide access through the system of interaction to their information systems, information about the history of movement in the system of interaction of electronic messages in the provision of state and municipal services, the performance of state and municipal functions in electronic form, as well as software and hardware that ensure interaction information systems of bodies and organizations used in the provision of state and municipal services in electronic form and the execution of state and municipalities ipal functions.
Simply put, SMEV is an information system that provides guaranteed delivery of interdepartmental requests to the supplier's information system and responses to interdepartmental requests to the consumer's information system.
In accordance with Decree of the Government of the Russian Federation No. 697, we define the main tasks and functions of the SMEV (Fig. 1).
It should be noted that when implementing the tasks of interdepartmental workflow within the framework of the provision of public services, one way or another, it is necessary to solve the problems of interaction with various information resources. Solving this problem requires implementing the functions of interaction, resource discovery, maintaining a list of available resources, developing interaction standards, etc., which, ultimately, will either lead to the creation
a separate subsystem of interdepartmental interaction, or to the interaction of systems on the principle of "point - point". The latter option leads to an uncontrolled increase in the costs of introducing new regulations for the provision of public services and a huge redundancy of the functions being implemented.
Rice. 1. Functions and tasks of SMEV
A system that would allow departments to exchange legally significant data in electronic form, in a single format, was supposed to form the basis of e-government. It was not a person who was supposed to run between officials, but megabytes of information.
Before the creation of SMEV, there were certain problems of interdepartmental interaction. A few years ago, a unified system of interdepartmental electronic interaction could not even be imagined. The exchange of data between government agencies was unsystematic and chaotic. Each department worked according to its own rules, used its own requirements for technologies, the level of data protection.
The history of the exchange of information was not stored - if necessary, it was almost impossible to find out who, when and to whom transferred data. Some departments did not even get around to creating their own information systems and it was impossible to receive data from them in electronic form. Of course, there was no unified system of control and monitoring, a centralized system for guaranteed delivery of messages. The role of the system of interdepartmental interaction was played by a citizen - it was he who knocked on the thresholds of departments, collecting the certificates he needed, in order to eventually take them to the state agency in which he wants to receive a public service.
We are talking about creating an information resource common to several government services or departments whose areas of interest overlap. For example, a resource containing information about the civil status of persons: usually a citizen can submit information about marriage, divorce, the birth of a child or the death of loved ones to several state bodies over a certain limited period, and in the future, in a variety of situations, again submit the same documents each time data in various questionnaires (for the purchase and sale of real estate, inheritance, registration of subsidies or tax benefits, etc.). When the SMEV is functioning, once the indicated data is entered into the archives of all the necessary bodies automatically, and when a citizen re-applies to any of the state bodies, he is freed from the need to re-report the same data.
These factors led to the aforementioned bureaucratic red tape and confusion. The applicant was required to provide a lot of documents and certificates, and many of them - several times. As a result, citizens spent a lot of time (and many - and money) copying the same papers.
The main problems of interagency cooperation include:
The chaotic nature of the exchange of information, which is organized by each of the departments according to its own rules;
Lack of storage of the history of the provision of services and the exchange of information;
Excessive costs for the protection of communication channels "all with all";
Lack of a unified system for monitoring the performance and availability of information systems.
In 2011, all federal bodies that need to exchange information for the provision of public services in electronic form joined the SMEV.
The system provides a regulated guaranteed transmission of messages between the information systems of authorities connected to it and organizations providing public services, as well as between the components of the e-government infrastructure.
In the process of information interaction between the information system of the supplier and the information system of the consumer, SMEV records in electronic form information about the facts of sending, receiving and the content of interdepartmental requests and interdepartmental responses between suppliers and consumers.
The reliability of the information provided is ensured by each of the information providers within its area of responsibility. At the same time, the e-government infrastructure must ensure the receipt of requests, error-free routing and undistorted transmission of information between consumers and participants.
The above information is stored in SMEV for 3 years from the date of their recording. After the expiration of the specified period, the information is deleted.
On fig. 2 shows the technological process of organizing information exchange through SMEV as part of the process of ordering services and interdepartmental electronic interaction using electronic signatures.
Rice. 2. Technological scheme of the functioning of the SMEV
The SMEV is based on the technology of electronic services - software tools that provide the request and receipt of structured information and electronic documents from the information systems of participants. This technology allows you to combine almost any information systems into a single "communication" network, regardless of the time of their creation, their software platform and the structure of information databases.
The direction of information flows within the framework of interdepartmental interaction is shown in fig. 3.
As seen in fig. 3 the consumer and recipient of data are absolutely all authorities of federal, regional or municipal significance.
Access of consumers to electronic services of SMEV is carried out:
With the use of authentication mechanisms for participants, including the use of an electronic digital signature;
Through the exchange of information consumers and SMEV, information providers and SMEV by electronic messages of the established format and structure.
SMEV is a fully protected environment - it ensures the security of transmitted information from the connection point of the sender of the message to the connection point of its recipient. The system is based on a data transmission network protected by cryptographic means.
In connection with the transition of interaction between citizens and state bodies and state bodies among themselves from paper to electronic, the issue of developing an electronic signature mechanism has become extremely relevant. Documents transmitted through SMEV must have the same legal significance as paper documents signed with a handwritten signature. In addition, it was necessary to make sure that citizens could use the electronic signature when applying for the provision of public services via the Internet.
The legislation on electronic digital signatures that existed at that time was imperfect and did not take into account the possibility of using an electronic signature in the provision of public services. In 2011, the regulatory framework governing the use of electronic signature was radically changed - the electronic signature has become an effective e-government mechanism.
On April 6, 2011, Federal Law No. 63-З of April 6, 2011 "On Electronic Signature" came into force. The law regulates relations in the field of the use of electronic signatures in civil law transactions, the provision of state and municipal services, the performance of state and municipal functions, as well as in the performance of other legally significant actions. In accordance with 63-FZ, an electronic signature is information in electronic form that is attached to other information in electronic form (signed information) or is otherwise associated with such information and which is used to identify the person signing the information.
The principles on the basis of which SMEV should be created are:
Ensuring the technological possibility of information interaction between existing and newly created state information systems, municipal information systems and other information systems designed to perform state tasks;
Ensuring the technological independence of the structure of the SMEV and the rules of its work from ongoing technical, administrative, organizational and other changes in information systems connected to the SMEV;
Application of unified technologies, formats, protocols for interdepartmental information interaction, unified software and hardware; lawful use of software, use of certified software and hardware and communication facilities;
Ensuring the protection of information by taking organizational and technical measures aimed at ensuring the protection of information from unauthorized access, destruction, modification, blocking, copying, provision, distribution, as well as from other illegal actions in relation to such information;
Minimization of financial and time costs in the transfer and receipt of information;
Single entry and multiple use of information in information systems connected to SMEV;
Ensuring real-time operation; observance of the rights of citizens in the automated processing of information containing personal data.
SMEV should provide for the possibility of monitoring interdepartmental information interaction by authorized state bodies.
Since July 1, 2012, the interdepartmental regime has extended to the regional and municipal levels. It is at the regional level that the most popular services are provided, the number of applicants for some of which has begun to exceed 5 million people. These are services such as child care allowance, receiving subsidies for housing and communal services, allowance for paying for public transport and others.
Such a large-scale project to synchronize the work of departments required the Ministry of Economic Development of Russia to develop and implement methods that make it possible to describe and standardize interaction in the exchange of information between authorities.
Significant indicators were achieved in the direction of interagency cooperation:
367 federal public services were transferred to interdepartmental interaction;
766 documents departments should receive independently, through interdepartmental channels, without requiring them from applicants;
264 documents were found to be redundant, and departments refused to use them.
It is important to note that since the entry into force of Federal Law No. 210-FZ, about 11 million interdepartmental requests have already been sent - so many times citizens did not have to waste time queuing for information in state institutions.
Thus, interdepartmental interaction is considered the main way to obtain a significant part of the documents necessary for the provision of public services. Accordingly, special requirements are imposed on the procedure for interdepartmental interaction. In particular, sending an interdepartmental request
and the submission of documents and information is allowed only for purposes related to the provision of state or municipal services and (or) the maintenance of basic state information resources for the purpose of providing state or municipal services.
But the creation of SMEV not only increases the efficiency of work. The described interdepartmental approach helps to prevent a common type of fraud, when a person receives the same benefit several times, applying for it in different instances. At the same time, different government agencies increasingly need to share information about the same organizations and individuals, or access data on the same issue. For example, health facilities can quickly provide information to local authorities (social welfare departments), which will help to better meet the needs of the population. In situations where there is a risk to the safety of citizens, information may be provided to the police and other law enforcement agencies. At the same time, the use of SMEV in such transactions, in addition to saving money, prevents unauthorized access to personal data by individual citizens, organizations, businesses, etc.
The system of interdepartmental electronic interaction is also necessary for information interaction between executive authorities by increasing reliability, speed and security, to ensure regulated access of citizens and representatives of organizations to state, municipal and other information systems, as well as to automate the exchange of data between individual state, municipal and other information systems.
The regional stage of development of SMEV will be even more significant for citizens, since it is at the regional and municipal levels that the documents and information necessary for the most common services are stored.
At a conceptual level, SMEV, acting as an integration bus and / or integration broker, does not reject the concept of business process automation (for government agencies that work mainly with documents - creating document management systems), but is additional to it. The electronic document management system implements the end-to-end process of providing public services, the interdepartmental electronic interaction system ensures the participation of previously unrelated resources in this process, providing a transport and logical environment for the exchange of standardized messages between the document management system (business process execution system) and external information resources. At the same time, due to the choice of a messaging system based on open standards as a transport, both newly created information systems and existing ones created on various software and hardware platforms can be connected to the SMEV.
When providing services in electronic form, the technological support of information exchange between federal state authorities (FOIV), regional executive authorities (ROIV) and local governments (LSG) is of particular importance, which is successfully performed by the system of interdepartmental electronic interaction.
The starting points in the legal transition to interdepartmental electronic interaction were the adoption of the Federal Law of July 27, 2010 No. 210-FZ "On the organization of the provision of state and municipal services" and the Decree of the Government of the Russian Federation of September 8, 2010 No. 697 "On a unified system of interdepartmental electronic interaction".
Relevant resolutions were adopted at the level of the subjects of the Russian Federation. Thus, in the Republic of Mordovia, the Decree of the Government of the Republic of Moldova dated June 6, 2011 No. 337-r was approved, which refers to the implementation of the action plan for the transition to interdepartmental and interlevel interaction in the provision of public services.
On the basis of a model plan developed by the Ministry of Economy of the Republic of Mordovia, relevant plans for the transition to interdepartmental and interlevel interaction in the provision of municipal services were developed in municipal districts, in which lists of priority municipal services were formed, in respect of which it is planned to carry out work to organize interdepartmental interaction, technological maps of interdepartmental interaction (for each state, the lists and composition of information (documents) at the disposal of the state executive authorities of the Republic of Mordovia, necessary for the provision of public services, are also determined, the methods of interdepartmental and interlevel interaction, the necessary changes to the relevant regulatory legal acts etc. .
By Decree of the Government of the Republic of Moldova of June 27, 2011 No. 384-r, the executive body of state power of the Republic of Mordovia was determined, responsible for the organization of the "interveda" - the Ministry of Informatization and Communications of the Republic of Mordovia.
The list of public services with elements of interdepartmental and interlevel interaction provided by the Office of the Government of the Republic of Mordovia, the executive bodies of state power of the Republic of Mordovia, was determined by order of the Government of the Republic of Mordovia dated August 8, 2011 No. 507-r.
An analysis of the list of services with elements of interdepartmental and interlevel interaction showed that there are 101 services in total. These services are provided by 18 departments responsible for the provision of services. Data on the responsible departments and the number of services they provide are given in Table. 2.
table 2
Data on responsible departments and services
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Responsible department of the Republic of Mordovia |
Quantity |
|
Ministry of Housing and Communal Services and Civil Protection of the Population of the Republic of Mordovia |
|
|
Ministry of Health of the Republic of Mordovia |
|
|
Ministry of Forestry, Hunting and Nature Management of the Republic of Mordovia |
|
|
Ministry of Education of the Republic of Mordovia |
|
|
Ministry of Agriculture and Food of the Republic of Mordovia |
|
|
Ministry of Social Protection of the Population of the Republic of Mordovia |
|
|
Ministry of Sports, Physical Culture and Tourism of the Republic of Mordovia |
|
|
Ministry of Construction and Architecture of the Republic of Mordovia |
|
|
Ministry of Trade and Entrepreneurship of the Republic of Mordovia |
|
|
Ministry of Economy of the Republic of Mordovia |
|
|
Ministry of Energy and Tariff Policy of the Republic of Mordovia |
|
|
State Committee for Property and Land Relations of the Republic of Mordovia |
|
|
State Committee of the Republic of Mordovia for Youth Affairs |
|
|
State Committee of the Republic of Mordovia for Transport |
|
|
Republican Veterinary Service of the Republic of Mordovia |
|
|
Republican Civil Registry Service of the Republic of Mordovia |
|
|
State Inspectorate of the Republic of Mordovia for the supervision of the technical condition of self-propelled vehicles and other types of equipment |
|
|
Ministry of Culture of the Republic of Mordovia |
As can be seen from Table. 2, the Ministry of Social Protection of the Population of the Republic of Mordovia has the largest number of services with elements of interdepartmental and interlevel interaction (29), in second place is the Ministry of Forestry, Hunting and Nature Management of the Republic of Mordovia (19). One service each from the Ministry of Housing and Communal Services and Civil Protection of the Population of the Republic of Mordovia, the Republican Veterinary Service of the Republic of Mordovia, the Ministry of Energy and Tariff Policy of the Republic of Mordovia, the Republican Civil Registry Service of the Republic of Mordovia.
This list serves as the basis for organizing work on the design of interdepartmental interaction, compiling technological maps of interdepartmental interaction (TCIM), which contains a description of the procedure for providing state (municipal) services, information on the composition of documents required for the provision of state (municipal) services, information about suppliers and data consumers, forms and content of interdepartmental interaction in the framework of the provision of state (municipal) services.
As of December 31, 2013, TCMS were approved for 100 public services and 42 for municipal services (39 standard and 2 unique). Inventory and amendments to the TKMV are carried out constantly as changes are made to the legislation governing the provision of relevant state and municipal services, as well as changes are made to the composition of requests posted in the Information Register information system (http://reestr.210fz.ru /).
Decree of the Government of the Republic of Mordovia dated December 20, 2011 No. 807-R, in order to eliminate obstacles to the transition to interagency cooperation, approved a plan for amending regulatory legal acts, which includes 50 regulatory legal acts (changes were made to all planned NLAs) .
In the Republic of Mordovia, on the basis of the Decree of the Government of the Republic of Mordovia dated March 14, 2011 No. 135-r, the responsibility for creating and maintaining the infrastructure of the regional information system for interdepartmental electronic interaction is assigned to the authorized organization - GAU RM "Gosinform".
The founder of the GAU RM "Gosinform" is the Ministry of Informatization and Communications of the Republic of Mordovia. The purpose of the activities of the State Autonomous Institution of the Republic of Mordovia "Gosinform" is to promote the implementation of the state policy in the field of informatization of the Republic of Mordovia, pursued by the Government of the Republic of Mordovia.
The main activities of GAU RM "Gosinform":
Assistance to public authorities in performing the functions of an expert in approving technical requirements and terms of reference for the implementation of activities of the Republican Target Program "Formation of the Information Society in the Republic of Mordovia in the period up to 2015" and other state programs and projects for the creation of state information systems and information resources in accordance with the goals of the socio-economic development of the Republic of Mordovia;
Implementation of the functions of the operator of the electronic government of the Republic of Mordovia in accordance with the Decree of the Government of the Republic of Mordovia No. 218 dated May 24, 2010
Employees of the State Autonomous Institution of the Republic of Moldova "Gosinform", together with the Ministry of Informatization and Communications of the Republic of Moldova and the Ministry of Economy of the Republic of Moldova, worked to create a regional SMEV (RSMEV) and connect it to the federal SMEV. 20 executive bodies of state power of the Republic of Mordovia, 23 local government bodies, 18 operating MFCs are connected and provided with access passwords. In order to protect personal data, secure communication channels have been organized between the State Autonomous Institution of the Republic of Moldova “Gosinform” and participants in interdepartmental interaction.
The working group of the sector for organizing interdepartmental electronic interaction of the GAU RM "Gosinform" analyzed the state and municipal services of the Republic of Mordovia, where it was revealed that out of 349 state and municipal services provided by the executive bodies of state power of the Republic of Mordovia and local governments in the Republic of Mordovia, 128 services have elements of interdepartmental and interlevel interaction (including 87 public services and 41 municipal services, of which 39 are typical).
The main indicators characterizing the system of interdepartmental electronic interaction are shown in fig. 4.
During the analysis of TKMV, 184 electronic services were identified in 128 services. Data on the developed services are given in Table. 3.
Developed and tested electronic services in the amount of 7 pieces, they are part of 13 socially significant state and municipal services. Thus, 47 electronic services are in varying degrees of readiness.
Rice. 4. The main indicators characterizing the SMEV of the Republic of Mordovia
These electronic services have been sent to the Ministry of Telecom and Mass Communications of the Russian Federation for registration in the RSMEV test environment, and at the moment, 1 of the developed and tested electronic services is registered in the SMEV test environment.
According to the statistics provided by OJSC Rostelecom, the number of inquiries through the SMEV channels in the Republic of Mordovia in 2013 amounted to more than 6 million (the number of inquiries sent in 2012 was 420,982). This suggests that SMEV in the Republic of Mordovia is developing rapidly.
The information system providing interdepartmental interaction in the Republic of Mordovia is the information system "System for the execution of services and interdepartmental interaction"
(IS SIUMVV). It provides the following functions (Fig. 5).
Table 3
Data on electronic services in the Republic of Mordovia
Rice. 5. Main functions of IS SIUMVV
The developer of the IS SIUMVV is CJSC KSK Technologies (Moscow), it is a leader in the implementation of portal projects in Russia, actively participates in the creation of "Electronic Government", is the main developer of regional portals and registries of state and municipal services, and the KSK SIUMVV platform (Service Execution and Interagency Cooperation System) is currently the leading system in its class.
Employees of GAU RM "Gosinform" in 2012-2013. work was carried out to draw up a schedule for functional testing of p-data in the test and production circuit of the RSMEV together with federal executive authorities information from the permission to commission the property. Work was carried out on functional testing of electronic services, according to the schedule for functional testing of p-data in the test and production circuit of the RSMEV, registered in the test circuit of the SMEV with federal executive authorities.
It should be noted that in testing electronic services, the republic was among the leaders at all stages of this work. Testing of the so-called F-information, according to which the supplier of the requested information is the federal executive body (or its territorial body in the republic), and the consumer is the republican authority or local government, was completed in April 2013. And from that moment on, the absolute majority such requests were carried out in electronic form without direct interpersonal interaction of a person with a specific official. In testing electronic services, where the information provider is the republic, and the consumer is the federal authorities, Mordovia was among 13 pilot regions and completed testing in 3rd place among 83 constituent entities of the Russian Federation (by timing). This makes it possible to fully electronically carry out interdepartmental interaction within the framework of the development of the information society in the Republic of Mordovia.
Also, work was carried out to finalize 56 electronic services necessary to provide information to the Federal Executive Authorities of the Republic of Mordovia in accordance with the Decree of the Government of the Russian Federation No. interdepartmental electronic interaction (version 2.5.6) of electronic services in RSMEV.
The main problems in the development of electronic services faced by employees of the State Autonomous Institution of the Republic of Moldova "Gosinform" in the implementation of projects related to the transfer of state and municipal services to electronic form and the organization of interdepartmental electronic interaction are presented in Table. 4.
Table 4
Identified problems and solutions in SMEV
|
Problem |
|
|
Lack of published documentation for electronic services developed by federal executive authorities and its irrelevance (user manuals, test cases for electronic services) posted on the SMEV technology portal and in the Information Register information system (reestr.210fz.ru) (Example: Federal Treasury, Information about the state duty, SID0003194; Federal Penitentiary Service, Request for information about the citizen's stay in places of deprivation of liberty, SID0003444) |
Develop electronic services for the federal authorities and relevant up-to-date documentation for them |
|
Long-term registration of electronic services, both in the test and productive circuit of the SMEV; the regulations for obtaining access to services by the ESMEV operator by the Ministry of Telecom and Mass Communications of Russia are violated in terms of the requirements for sending additional applications directly to the Federal departments (in accordance with the "Regulations for the interaction of Participants in information interaction (version 2.0)" registration of an electronic service in the SMEV test mode is carried out within 5 working days, registration in productive mode, SMEV is carried out within 9 working days.At the same time, electronic services are checked not comprehensively, but before the first error found, which makes it necessary to start the procedure for registering an electronic service again) |
Bring the regulations for obtaining access to electronic services in line with the requirements of the Ministry of Telecom and Mass Communications of the Russian Federation |
|
In the formats of electronic services approved by the federal executive authorities, an incomplete composition of the details of the request parameters is indicated |
Determine the body (organization) that will collect information and form a consolidated response |
|
Limited financial resources, including local budgets, that can be used to finance the activities of these projects |
Funding needed |
|
The high cost of the services of a single operator of the electronic government of OJSC Rostelecom in terms of providing the executive bodies of state power of the Republic of Mordovia and local governments with access to the RSMEV segment located at the federal level |
Cost reduction |
Employees of the GAU RM "Gosinform" conducted a study of public opinion on awareness of the system of interdepartmental interaction and its work. During the study in the Republic of Mordovia, it was found that the awareness of local respondents is 52% (Table 5).
Table 5
Awareness of applicants about the system of interdepartmental interaction, in % of respondents
On July 1, 2012, the norms of 210-FZ came into force, prohibiting the authorities, when accepting documents for receiving state (municipal) services, to demand from applicants the documents available in other authorities and received within the framework of the system of interdepartmental interaction. At the time of the survey, 52% of applicants were aware of the existence of such rules (Table 6).
Table 6
Compliance with the requirements of interdepartmental interaction,
in % of respondents aware of the ban
Among those surveyed, 81% said that the authorities they contacted for services complied with these standards without requiring unnecessary documents. Thus, over the past year, the applicants' awareness of the system of interdepartmental interaction has increased (primarily at the expense of those who "heard something"). The rate of use of this system by the authorities has also increased.
The use of SMEV as the only means of providing information resources for the business process execution system makes it possible to ensure the independence of information resources of public authorities and the business process execution system. The process of creating a system of interdepartmental interaction had an impact not only on the technological side of the provision of services, but also made it possible to significantly optimize internal procedures, form new competencies among the employees of departments involved in the work, and eliminate contradictions in the requirements of authorities in the provision of services.
We bring to your attention the journals published by the publishing house "Academy of Natural History"
Sections: School administration
Childhood is a complex multidimensional phenomenon that is of major strategic importance for the sustainable development of any society. This phenomenon is mediated by many cultural, socio-economic, environmental and other factors. The upbringing of a growing person as the formation of a developed personality is one of the main tasks of modern society.
The multipolarity and diversity of the process of growing up and the entry of a child into adulthood is associated with various kinds of difficulties. Today's socio-economic reality is such that there is an extensive layer of problems that a child has to face on the way of entering society, and sometimes even being alone with them.
In modern society, many state, commercial and public organizations and institutions of various ministries and departments introduce the tasks of educating the younger generation into their activities. However, the effectiveness of solving such problems by a separate group of specialists is much lower than the possible results of teamwork.
The creation of a system of interaction between subjects of education and social partners of other departments should be addressed to the personality of the child, aimed at its development, unlocking the potential, originality and spiritual forces, leveling the negative consequences of the influence of often hostile social environment. In a word, there are plenty of problems, and it is necessary to actively work on their resolution, using the opening opportunities for interdepartmental interaction between health authorities, education, physical culture and sports, social protection of the population, environmental services, and various public organizations.
Within the framework of organizing interdepartmental interaction, educational institutions should take into account the diversity of functional relationships and their mutual expediency. The most relevant options for the development of social contacts are presented in the following scheme, where some variants of the tasks solved by the interaction of certain structures and departments are presented in the subtext.
Thus, the definition of a specific task becomes fundamental in building interdepartmental interactions, for the solution of which it is necessary to build contacts with one or another department or institution. Further work is built in stages in accordance with the task.
Stages of interdepartmental interaction in educational institutions:
- Development of a program for expanding the social ties of the institution, taking into account the educational policy of the region.
- Creation of mechanisms for interdepartmental interaction of program executors.
- Development of legal and regulatory framework and improvement of the organizational and managerial base for the implementation of mechanisms for interdepartmental interaction.
- Creation and implementation of interdepartmental projects aimed at solving certain problems (integration of children with developmental problems into general education school and society; formation of a healthy lifestyle and improvement of the population; involvement of the population in physical education, sports and tourism; prevention of deviant and addictive forms of behavior in children and adolescents, etc.)
It is important to note that if the task is determined by the national educational policy and / or socio-economic factors of the development of society, then the responsibility for the formation of the legal framework and mechanisms of interaction lies with the administrative block of the educational institution. At the same time, employees and pupils of the educational institution should also actively work to expand social contacts, establish partnerships, create and implement interdepartmental projects.
Interdepartmental interaction in the formation of a safe educational space
The modern school, in fact, being the most important link in the formation of the personality of the 21st century, protects the child from the aggressive impact of the negative manifestations of the social environment, since children today are the most vulnerable part of society, open to all dangers and threats. Juvenile delinquency, drug addiction, vagrancy, mental and physical health disorders, the weakening of the influence of parents on the upbringing of children, socio-economic polarization, the growing negative influence of the media on children and adolescents create considerable difficulties in working with them.
Today it is difficult for the school itself. She has a lot of problems. Therefore, even with a strong teaching staff, good material equipment, and favorable territorial distribution, the school alone cannot solve the problems of upbringing, training, maintaining the health, and sometimes the life of the younger generation. An objective vital need was the formation of a relatively new direction of social activity - the formation of a safe educational space. The most important component of this activity is the accumulation of experience in interdepartmental interaction of an educational institution in order to form a mass culture of safety for all participants in the educational space.
To ensure more efficient and purposeful work within the framework of the task at hand, while expanding the social contacts of an educational institution, it is advisable to develop a scheme and plan of activities in this direction.
For each direction, activities are planned with different structures and in various forms:
Interaction in the education system involves increasing the professional competence of educators in institutions for improving their qualifications; organization of continuous basic and additional education through the interaction of the school with institutions of additional education for children and adolescents, including those specializing in sports and recreation, tourism and local history work, artistic and aesthetic, heroic and patriotic education; protection of the rights of students with the help of the inspection for the protection of children's rights in the educational authorities.
Interaction of an educational institution in the healthcare system involves the organization of medical support for the educational process in cooperation with children's territorial polyclinics, reproductive health institutions (antenatal clinics, medical diagnostic centers for marriage and family, etc.); assessment of the health of young men of pre-conscription age by medical commissions at military registration and enlistment offices; ensuring sanitary and hygienic well-being under the control of state sanitary and epidemiological supervision.
Office of Civil Defense, Emergencies and Disaster Relief organizes and carries out course training for the commanding staff of civil defense facilities (educational institution), teachers-organizers of life safety, life safety teachers, class teachers on issues of protection from emergencies, promotes the organization of specialized classes "Young Rescuer", the activities of the children's and youth movement "School of Safety" .
Department of Internal Affairs interacts with educational institutions through departments for the prevention of offenses, juvenile crimes, territorial police departments, security companies.
Department of State Fire Service carries out course training for educators under the fire-technical minimum program, participates in teaching children the rules of fire safety, using the possibilities of a fire-technical exhibition, organizing exercises and trainings with students, promotes the organization of specialized classes "Young fireman".
State Road Safety Inspectorate contributes to teaching children the rules of the road through the organization of children's youth centers, towns, the organization of the "Safe Road" competitions, the posts of young traffic inspectors in educational institutions, etc.
Military commissariats organize the work of draft commissions, assist in the organization and conduct of pre-conscription training for high school boys, including five-day training camps for 10th grade boys, and participate in the professional orientation of students.
Department of Social Protection promotes the organization of social assistance to children through the work of social protection services of local governments, through the organization of social assistance to children left without parental care, the organization of specialized work with low-income families. The connection of the educational institution with the social protection authorities is carried out by social educators.
One example public organizations actively interacting with schools, the All-Russian Water Rescue Society should be noted. OSVOD provides course training for rescue specialists on the topics "Swimming and water rescue instructor", "Water rescue combatant". Joint events with public organizations dealing with the problems of children with disabilities, etc., can be productive and interesting.
Prosecutor's office supervises the implementation of the main legislative acts regulating the activities of an educational institution in the field of protecting the rights of children.
Thus, we can say that the educational institution has taken on the mission of rallying society in educating the younger generation, our future.
As a conclusion, I would like to note two main features of interdepartmental relations:
- They are objectively necessary for the full implementation of the tasks of general education in modern conditions.
- These relationships are mutually beneficial. for both sides. On the one hand, state organizations see the school as the most adapted structure, uniting a large organized part of the population, through which it is possible to effectively solve their departmental tasks. On the other hand, the school gets the opportunity to attract material, organizational and other resources of departmental organizations to solve its problems.
1. Interdepartmental analysis and interdepartmental forecasting are used to collect data (information) necessary to identify problems in the organization of preventive work with families in a socially dangerous situation.
Interdepartmental analysis is aimed at joint analytical developments of subjects (participants) of interdepartmental interaction, where, based on the results obtained, further forecasting of the effectiveness of preventive work with families in a socially dangerous situation can be built.
The combination of information flows organized by various subjects (participants) of interdepartmental interaction makes it possible to foresee the emergence of new problems in the family that is the object of interdepartmental interaction (for example, possible conflicts between a minor and his parents [other legal representatives]).
It seems necessary to analyze the totality of the data obtained by the body organizing and coordinating interdepartmental interaction (the commission of the constituent entity of the Russian Federation, the territorial [municipal] commission) from the point of view of predicting scenarios for the development of events, which predetermines the alignment and tactics of using various professional forces.
2. Holding meetings of the commission of the subject of the Russian Federation, territorial (municipal) commissions, as well as advisory bodies created by them (if any): working groups, councils, headquarters, councils and other bodies.
3. Joint development of guidelines, rules, procedures, regulations that are mandatory for the subjects (participants) of interdepartmental interaction during their joint work, the establishment of which before the start of joint work with families in a socially dangerous situation affects the final result of interaction.
4. Coordination of documents necessary both for the organizational aspects of the implementation of interdepartmental interaction, and for the implementation of the joint professional activity itself.
5. Carrying out joint comprehensive targeted activities, inspections, projects, operations, etc.
This form can be of two types.
Firstly, this is a set of measures designed for a long period with the consistent accumulation of information, professional experience in working with families in a socially dangerous situation, and the phased introduction of forces and means of various subjects (participants) of interdepartmental interaction (implementation of interdepartmental programs for the social rehabilitation of minors and families in a socially dangerous situation).
Secondly, these are short-term, single joint actions of subjects (participants) of interdepartmental interaction (for example, a survey of housing and living conditions in which a family lives).
When implementing this form, the body organizing and coordinating interdepartmental interaction (a commission of a subject of the Russian Federation, a territorial [municipal] commission), in agreement with other subjects (participants) of interdepartmental interaction, can determine the circle of participants in the event who have the professional skills necessary to perform the tasks.
6. Development of a unified strategy for joint interaction (for example, in the field of prevention of neglect and juvenile delinquency).
The results of the joint development of a strategy can be implemented in proposals when preparing various organizational and tactical measures, complex operations, joint work plans, departmental acts (orders, resolutions) or local decisions.
7. Working meetings of heads or other representatives of subjects (participants) of interdepartmental interaction, which are organized to increase the efficiency of mutual information, response to a problem that has arisen (for example, the fight against neglect, homelessness and juvenile delinquency).
At such meetings, agreements are reached on the coordination of actions and the exchange of information, and plans for joint events are prepared.
8. Information interdepartmental interaction, which is implemented through information exchange between subjects (participants) of interdepartmental interaction, including using modern technologies (for example, the Internet information and telecommunication network, local interdepartmental networks, databases and others).
This form allows you to conduct network consultations, webinars, conference calls, teleconferences.
When organizing interdepartmental interaction, various forms of interdepartmental interaction can be used simultaneously.
GOVERNMENT OF THE PENZA REGION
RESOLUTION
On approval of the Regulations for interdepartmental interaction of state authorities of the Penza region in connection with the exercise of powers in the field of social services
In accordance with paragraph 4 of Article 8 and Article 22 (with subsequent amendments), guided by the Law of the Penza Region dated December 22, 2005 N 906-ZPO "On the Government of the Penza Region" (with subsequent amendments), the Government of the Penza Region decides:
(preamble in ed.)
1. Approve the attached Regulations for interdepartmental interaction of state authorities of the Penza region in connection with the exercise of powers in the field of social services for citizens
(item 1 in red.)
3. Publish this resolution in the Penza Gubernskiye Vedomosti newspaper and place (publish) on the Official Internet Portal of Legal Information (www.pravo.gov.ru) and on the official website of the Government of the Penza Region in the Internet information and telecommunication network .
4. The control over the execution of this resolution shall be entrusted to the Deputy Chairman of the Government of the Penza Region, who coordinates the issues of social policy.
Governor
Penza region
V.K.BOCHKAREV
Regulations for interdepartmental interaction between public authorities of the Penza region in connection with the exercise of powers in the field of social services for citizens
Approved
resolution
Government of the Penza region
dated December 22, 2014 N 898-pP
1. General Provisions
1.1. This Regulation was developed in order to implement the provisions of the Federal Law of December 28, 2013 N 442-FZ "On the Fundamentals of Social Services for Citizens in the Russian Federation" (with subsequent amendments) and governs relations between state authorities of the Penza Region arising from the implementation of interagency cooperation in connection with implementation of the powers of the Penza region in the field of social services.
(Clause 1.1 as amended by the Decree of the Government of the Penza Region dated March 23, 2018 N 171-pP)
2. State authorities of the Penza region, carrying out interdepartmental interaction
2.1. Interdepartmental interaction is carried out by the following executive bodies of state power of the Penza region (hereinafter referred to as state bodies):
2.1.1. Ministry of Labour, Social Protection and Demography of the Penza Region.
2.1.2. Ministry of health of the Penza region.
2.1.3. Ministry of Education of the Penza Region.
2.1.4. Ministry of Physical Culture and Sports of the Penza Region.
2.1.5. Ministry of Culture and Tourism of the Penza Region.
(clause 2.1 as amended by the Decree of the Government of the Penza Region dated March 23, 2018 N 171-pP)
2.2. Public authorities participate in interdepartmental interaction independently, as well as through their subordinate organizations.
3. Types of activities carried out by public authorities in the framework of interdepartmental interaction
3.1. The Ministry of Labor, Social Protection and Demography of the Penza Region, within the framework of interagency cooperation, carries out the following activities:
a) identifying citizens in need of social services and determining the forms of social services they need based on the needs of citizens, their state of health, the possibility of self-service and a specific life situation;
b) organizing a survey of the social and living conditions of citizens, providing assistance in obtaining documents necessary for enrollment in social services at home;
c) issuance of forms of conclusions and certificates to citizens in need of social services for further filling in medical organizations subordinate to the Ministry of Health of the Penza Region (hereinafter referred to as medical organizations of the Penza Region);
d) implementation, together with medical organizations of the Penza region, of assigning heads of departments of social services at home to local general practitioners in order to assist in providing medical care to citizens;
e) provision of social services to citizens, including assistance in providing citizens (upon the conclusion of doctors) with medicines and medical products;
f) organization, together with employees of medical organizations of the Penza region, classes on sanitary and hygienic education for employees of social service organizations of the Penza region;
g) providing methodological materials (booklets) to medical organizations of the Penza region, informing citizens about the services provided by social service organizations of the Penza region.
3.1.1. Identification of people with disabilities who need rehabilitation in accordance with individual programs for the rehabilitation of people with disabilities, assistance in the implementation of individual programs for the rehabilitation of people with disabilities, including clarification to people with disabilities on applying to employment centers in order to find work, employment, training (retraining).
3.1.2. Implementation of measures for the social rehabilitation of disabled people, including:
a) informing disabled people about the procedure for providing technical means of rehabilitation, assisting disabled people in obtaining an opinion from the medical commission of medical organizations subordinate to the Ministry of Health of the Penza Region, confirming the need for a disabled person in a technical means of rehabilitation and low-income citizens in prosthetic and orthopedic products;
b) development of proposals for the disabled (disabled children) to receive a course of rehabilitation services in state rehabilitation organizations subordinate to the Ministry of Labour, Social Protection and Demography of the Penza Region;
c) organization of round tables, open days, the work of a school (lecture school) for disabled children and their parents, information and methodological seminars with the participation of specialists from the Ministry of Health of the Penza Region.
3.1.3. Informing the population about the situation on the labor market.
3.1.4. Employment for permanent and temporary jobs for pensioners and the disabled.
3.1.5. Assistance in the employment of active elderly and disabled citizens.
3.1.6. Monitoring the needs of unemployed disabled people of working age in employment.
3.2. The Ministry of Health of the Penza Region, within the framework of interagency cooperation, carries out the following activities:
a) providing organizational and methodological assistance to the heads of social service organizations of the Penza region on the interaction of heads of social service departments at home with local general practitioners in order to assist in the provision of medical care to citizens;
b) conducting a survey of citizens referred from social service organizations for citizens of the Penza Region to medical organizations of the Penza Region in order to determine the presence or absence of medical contraindications to social services, in accordance with the Standards of Medical Care in outpatient settings approved by the Ministry of Health of the Russian Federation, and in cases of their absence - in accordance with other regulatory documents of the federal level regulating the provision of medical care in an outpatient setting;
(As amended by the Decree of the Government of the Penza Region dated April 14, 2017 N 184-pP)
c) ensuring inpatient medical examination of identified children aged from 3 years (inclusive) to 18 years old, sent to specialized organizations for minors in need of social rehabilitation, in the absence of parents, legal representatives, persons replacing them, it is impossible to establish their location or other circumstances preventing the notification of these persons, or the immediate delivery of the child to these persons;
d) participation in sanitary and hygienic education of employees of social service organizations of the Penza region;
e) ensuring that minors undergoing social rehabilitation in specialized organizations for minors in need of social rehabilitation receive medical assistance in the manner prescribed by the legislation of the Russian Federation;
f) preparation of conclusions of medical commissions with the participation of psychiatrists in relation to persons recognized as incompetent, placed in social service organizations of the Penza region;
g) medical examination of citizens living in social service organizations of the Penza region;
h) providing a disabled person with a referral for a medical and social examination if it is necessary to change the disability group;
i) providing an extract from the medical record of an outpatient, inpatient patient (form N 027 / y, approved by order of the Ministry of Health of the USSR dated 04.10.1980 N 1030) and the conclusion of the medical commission on the absence (presence) of medical contraindications for receiving rehabilitation services;
j) participation in round tables, open days, in the work of schools (lecture schools) for disabled children and their parents, clubs for the disabled, organized by the Ministry of Labour, Social Protection and Demography of the Penza Region.
3.3. The Ministry of Education of the Penza Region, within the framework of interagency cooperation, carries out the following activities:
a) provides information necessary for the provision of social services, as well as requests and provides information necessary for the implementation of social support;
b) informs the recipients of social services, including parents, guardians, custodians, other legal representatives of minor children, about the types of assistance provided by the Ministry of Education of the Penza Region, its structural divisions, as well as subordinate organizations;
c) organize activities to inform the Ministry of Labour, Social Protection and Demography of the Penza Region about citizens in need of social services, when such citizens are identified;
d) organizes and participates in seminars, meetings, other joint events on the implementation of interagency cooperation;
e) implements within its competence the state programs of the Penza region in the field of social services;
f) participates in the formation and development of the volunteer movement in the Penza region.
3.4. The Ministry of Physical Culture and Sports of the Penza Region, the Ministry of Culture and Tourism of the Penza Region provide assistance to social service organizations of the Penza Region in organizing recreation, leisure and employment of citizens.
(clause 3.4 as amended by the Decree of the Government of the Penza Region dated March 23, 2018 N 171-pP)
4. Procedure and forms of interdepartmental interaction
4.1. Interdepartmental interaction is carried out in the following forms:
4.1.1. exchange of information used in the provision of social services and the implementation of social support, including in electronic form;
4.1.2. implementation of joint actions (events) within the framework of the implementation of the individual program of the recipient of social services.
4.2. In order to implement coordinated actions, provide assistance on issues arising in the process of interdepartmental interaction, plan joint activities and exchange experience, interdepartmental working groups, commissions, coordinating councils, interdepartmental advisory bodies are created. State authorities determine and send their representatives to participate in the work of coordinating and advisory bodies.
4.3. Cooperation agreements concluded between public authorities specified in section 2 of these Regulations determine the procedure and organizational and technical conditions for interdepartmental interaction of public authorities.
5. Requirements for the content, forms and conditions for the exchange of information, including in electronic form
6. The mechanism for the implementation of measures for social support, including the procedure for involving organizations in its implementation
6.1. The mechanism for the implementation of social support measures is determined on the basis of the cooperation agreements specified in section 4 of these Regulations.
6.2. The procedure for involving organizations in the implementation of social support:
6.2.1. Organizations subordinate to state authorities that provide assistance that is not related to social services are involved in the implementation of social support on the basis of cooperation agreements concluded between the Ministry of Labour, Social Protection and Demography of the Penza Region and state authorities.
6.2.2. Other organizations providing assistance not related to social services are involved in the implementation of social support on the basis of agreements (contracts) on interaction (cooperation), civil law contracts concluded by these organizations with social service organizations for citizens.
(As amended by the Decree of the Government of the Penza Region dated April 14, 2017 N 184-pP)
7. The procedure for exercising state control (supervision) and evaluating the results of interdepartmental interaction
7.1. State control (supervision) is carried out in accordance with the procedure for organizing the implementation of regional state control (supervision) in the field of social services in the Penza region, approved by the decree of the Government of the Penza region.
7.2. Evaluation of the results of interdepartmental interaction is carried out according to the following criteria:
Compliance with the deadline and procedure for preparing an interdepartmental request;
Compliance with the deadlines for preparing and sending a response to an interdepartmental request from public authorities;
Availability of the necessary information to provide social support in response to an interdepartmental request.
7.3. The procedure for assessing the results of interdepartmental interaction between public authorities specified in Section 2 of these Regulations is determined by the Ministry of Labour, Social Protection and Demography of the Penza Region.