Official request. How to write a formal request letter - sample

On the expanses of the network, there are samples of applications for various life cases, but all the same, when compiling this document, citizens have difficulties. Below we will talk about important issues regarding this document.

In addition to important information, in this article you will learn how to write a proper petition to the court and read the step-by-step instructions for checking the validity of sample applications found on the Internet.

Application and purpose

From a legal point of view, the concept of "petition" means a request that is addressed to public authorities or other structures empowered to consider and resolve it.

Competently write a petition to the court should not only be lawyers who, due to their professional activities, have to send a document to different instances: to the court, to the preliminary investigation bodies, etc. In some cases, citizens also cannot do without the skills to draw up a petition, which may be needed at any time.

For example, a letter to the Department of Education must be drawn up as an application in order for your child to be allocated a place in a pre-school institution - a kindergarten. In order to encourage a distinguished employee, you will also need the ability to correctly write a petition to the court. Or, on the contrary, when a penalty was imposed on the offending employee, which he redeemed over time and now it must be removed - in this case, a petition is also written.

If your petition is addressed to the court, then the form of the document has nothing to do with the type of trial. That is, it does not matter whether a criminal case is being considered or it is a civil dispute - the petition must be drawn up in compliance with the norms of the relevant legal branch.

The options for compiling a document can be very different - it is difficult to count their number. It can be:

• Witness request.
• Request for installment payment of state duty.
• Petition to change the requirement or clarify it.
• Postponement of the court session.
• Application for an interpreter.

There are many options, but how to write a correct petition to the court for your particular case should be based on a legally competently drafted sample. If you are faced with the acute question of how to write a petition to the court, then it is better to use the help of trusted resources on the relevant network, where you can download a sample that is most suitable for a particular case.

There are a number of elements that will remain the same regardless of the subject matter of the petition:

• Requisites.
• The name of the judicial authority.
• Applicant details.
• Description of the subject matter of the request. Reasons for the request to be granted.
• Substantiation of the application in accordance with legal norms. This includes by-laws, references to relevant laws, other legal sources.
• The date the request was made.

Sample example of how to write a petition for rewarding or encouraging an employee

In the course of the workflow, various situations may arise when it is necessary to encourage, reward or remove a penalty that was previously imposed on an employee. You can start these pleasant procedures by making an appropriate petition to the higher authorities. Each enterprise has its own business practices - it will depend on them who exactly should draw up the request document.

In most cases, this function falls on the shoulders of the personnel department, but it happens that the task is shifted to the shoulders of the employees themselves, who are waiting for bonuses or other types of incentives.

In this case, no one will guarantee that the HR manager will provide a well-written sample application that is adequate for your situation.

For this reason, it is recommended to find and study a sample application in advance, which will allow you to avoid delays and endless corrections of the document in the future. To do this, you just need to ask the appropriate query in the search engines.

If the petition concerns the promotion of an employee, it must be addressed to the first head of the company. You can use a free form of presentation when compiling paper, but there are a number of points that must be taken into account:

• Labor worker.
• Description of his accomplishments.
• Personal characteristics of the employee.

In the resolution of the petition, it is necessary to briefly state the conclusions from the above written. In other words, the final essence of the document is to reward, recommend for a higher position, reward, and so on.

What is a solicitation letter and how to write it

At its core, a petition letter does not differ significantly from a regular petition, since the details, drafting style, and form remain absolutely identical.

There is only one difference - in the name. It is believed that the letter of petition received its name for the reason that in most cases it is sent to the addressee through postal services. Although this method can be delivered and the usual petition.

It is precisely this term - “letter of petition”, however, in most cases, requests are called that are related to everyday issues, including:

• Encouragement of an employee in the case when a citizen desires it. For example, such a petition can be written by a patient of a medical institution in relation to an employee who has shown high professionalism in providing medical care.
• Admission of a child to a school or preschool institution located outside the place of residence.
• Issuance of funds by a credit institution. A number of banks in practice use the following option: they require the borrower to bring an appropriate application from the employer.

In this case, you do not really need a sample of the petition - it is allowed to state the arguments in free form. But do not forget about the official business style and that it is better not to use colloquial and literary turns - after all, this is a petition.

Record keeping standards should also not be ignored:

• In the upper right corner of the sheet you need to register the addressee of the letter.
• You need to start the petition with the following appeal, which is accepted by the customs of business: “Dear Pyotr Venediktovich, I ask you ..”.
• Availability of full contact and personal data of the author of the letter of petition.
• Short and concise listing of arguments.
• If there is a need, then you need to indicate a link to regulatory legal acts that confirm the arguments of the petition letter.

There are situations when a letter of petition must be in a certain format (for example, a petition to the Department of Education). In this case, it is recommended to request a sample from the addressee. At the legislative level, there are no accepted templates, and for this reason, each institution has the right to set its own standards and require that they be observed.

It should be noted that if a citizen makes some deviations from the form adopted in the institution, then this fact cannot be the basis for invalidating the letter of petition.

But still, it is better to use a “self-proclaimed” sample in order to save nerves and time for disputes that no one needs.

How to choose the right application format

If you are puzzled how to write a petition and are looking for a suitable sample, then it is not a fact that you will immediately come across a sample on the net that you can trust. To determine this, follow a series of steps that will not require much work:

• Examine the sample petition and see if it contains references to normative sources (by-laws, decrees, laws).
• If there are such links, then you need to find out the degree of their relevance. To do this, you need to enter the name of the normative act in the search engine.
• To study the specific legislative norm, which is spelled out in the sample. It may be that at the time of the search it changed.

In any case, you first need to figure out whether a particular sample or template is up-to-date at the time of the search. It is important to know that it is wiser to use multiple sources when searching for a sample petition. This rule applies to any subject of the petition and the addressee.

The most common types of business letters are letters of request and letters of inquiry. Letters of request are compiled in order to initiate certain actions of the addressee that are necessary for the author of the letter. Letters of inquiry - for obtaining any information of an official nature or documents. In what situations are they made? How to correctly state the essence of the request or request?

In the system of documentary communications, business letters are the most common documents, and among business letters, the most common type are letters of request and letters of inquiry. How to compose and arrange them correctly? This is important for all secretaries to know.

Letters of request are compiled in order to initiate certain actions of the addressee that are necessary for the author of the letter. In management activities, a huge number of situations give rise to such letters. This may be a relatively simple situation in which it is not required to present information that is complex in terms of events, give any arguments, or convince the addressee. In such cases, it is better to start a letter of request directly with a statement of the request itself, for example:

We kindly ask you to send the calendar plan of holding seminars for the 1st half of 2006. We ask you to consider the issue of providing the Association of Fruit and Vegetable Farms with a preferential loan in the amount of 600 million rubles. for the purchase of citrus fruits from the Import-Export company for sale in Moscow and other cities of Russia.

However, not all situations in management activities are so simple. Most of the situations require substantiation or, in other words, an explanation, in connection with what, why, for what purpose the letter is being compiled when drafting letters of request. As a rule, justification is necessary in order to influence the addressee, to convince him to act in a very specific way, as the author of the letter would like or need. If the request letter contains a justification, then most often it precedes the statement of the request, for example (the sign // shows the border between parts of the text of the letter):

Due to the fact that the official duties of the employees of the Administration are related to trips around the territory of the district, // we kindly ask you to allocate funds for the purchase of two new Volga official cars for the needs of the Administration. In connection with the expansion of the range of our products // we ask you to provide us with information about new technological and design developments of refrigerators and freezers "Stinol".

Russian is one of the languages ​​with a relatively free word order. In any of the above texts, we can swap parts of the sentence without much damage to the meaning, for example:

We kindly ask you to allocate funds for the purchase of two new Volga official cars for the needs of the Administration // due to the fact that the official duties of the Administration employees are related to trips around the territory of the district. We ask you to provide information about new technological and design developments of refrigerators and freezers "Stinol" // in connection with the expansion of the range of our products.

Phrases in which the main idea of ​​the letter is first stated, and then the argumentation is given, have a special stylistic coloring: they are always perceived as more expressive than phrases built on the principle of “justification - conclusion”. However, any kind of expression is alien to the business style, it almost always prefers stylistically neutral language means, therefore phrases are more correct in which an explanation is first given, a justification is given, and then the essence of the matter is stated. When composing a letter of request, try to ensure that the rationale and the final part (request) are grammatically one sentence. Even in cases where the rationale contains references to normative documents, facts, events are stated, do not single out the rationale in a separate sentence, otherwise you will have to use phrases like: “In connection with the foregoing, we ask ...”, “Considering the foregoing, we ask …”, “In this connection, we ask…”, etc. These constructions do not carry information and make the text more complex both in terms of structure and in terms of perception. Letters of request can be drawn up in even more complex managerial situations. Schematically, this situation can be represented as follows:

A letter written in such a situation will be easier to understand if the content is presented in a sequence that reflects the logic of the development of the situation itself. In this case, three parts can be distinguished in the structure of the letter: introduction (description of events, facts that directly affect or may affect the management situation), justification (explanation of the reasons why it is necessary to contact the addressee with a request), conclusion (request), for example ( communicative-semantic parts of the letter are separated by the sign //):

According to the data we have, at the Kursk and Belgorod sugar refineries, which are the main suppliers of sugar to Moscow and the Moscow region, scheduled maintenance work should be carried out during March-April of this year, the schedules for which have not been agreed upon. // Due to the fact that sugar production and its supply to consumers will significantly decrease during the preventive maintenance period, // we ask you to hold a working meeting with the participation of representatives of the Moscow government on the issue of ensuring sugar supplies to the Moscow region during the period of partial shutdown of these plants.

Regardless of the structure of the text, the request in the letter is formulated using the verb “to ask”. In letters drawn up on letterheads of organizations, the 1st person plural form of the verb is used:

We ask you to provide information about ..., We ask you to provide information about ..., We are asking you for ..., We ask you to conduct ..., etc.

In letters drawn up on letterheads of officials, the verb form of the 1st person singular is used:

I ask you to consider the issue of ..., I ask you to provide information about ..., etc.

One letter may contain several requests (preferably on one issue). In this case, the main request is first formulated, and then the rest, while the following language turns are used:

We also ask you to (consider, provide, conduct ...), At the same time we ask you ... and others.

For example:

Due to the insignificant consumption of gas by boiler plant No. 4 (less than 3.5 million cubic meters per year), we ask you to exclude this enterprise from the group of gas consumers with mandatory reserve fuel (fuel oil) for the heating season 2005–2006. At the same time, we ask for software “ Mosgorkhleboprodukt” jointly with JSC “Mosenergo” to consider the possibility of joining plant No. 4 in the heating season of 2006–2007 to the district heating system.

A request letter is actually a type of request letter. As a rule, requests are made in order to obtain any information of an official nature or documents. In commercial activity, an inquiry is an appeal from a buyer to a seller (importer to exporter) with a request to provide detailed information about a product (service) or send an offer for the supply of goods (provision of certain services). In general, request letters follow the same rules as request letters, for example:

In accordance with paragraph 10 of the Decree of the Government of the Russian Federation dated May 20, 1994 No. 498 “On certain measures to implement the legislation on insolvency (bankruptcy) of enterprises”, we ask you to provide us with data on the size of the state’s share in the authorized capital of OAO Moscow Bakery No. 18, located at: st. Nikitinskaya, 45 If the block of shares of this enterprise is sold, please inform the date and method of sale.

In commercial activities, the text of the request, as a rule, indicates: the name of the goods (services); the conditions under which the author of the letter would like to receive them; quantity and/or quality; terms of delivery of goods or services; price and other information. The commercial request uses the following expressions:

We ask you to inform about the possibility of supply… Please make an offer for the supply… Please provide detailed information about… etc.

For example:

Please inform about the possibility of supplying AS-200 air conditioners in the amount of 150 pcs. during February - March 2005, as well as inform the terms of payment and terms of delivery.

The response of the correspondent organization to a letter of request or request is a letter of response, which may be an agreement or a refusal. In commercial activities, the response to the request is issued as a commercial letter, which confirms the receipt of the request, provides information about the product of interest to the buyer. The response to the request may also be a commercial offer (offer). Letters of request and letters of inquiry are drawn up in accordance with GOST R 6.30-2003 “Unified Documentation Systems. Unified system of organizational and administrative documentation. Documentation requirements. When compiling and processing requests and requests, the following details are used: addressee, title to the text (if the text of the letter is more than 4-5 lines), text, signature, note about the performer. All business letters are issued on special forms - letterheads.

Letters of request are an integral, important and necessary part of business correspondence. On the one hand, these are tactful and diplomatic requests on current issues, on the other hand, they are a tool to achieve certain goals of the addressee. The purpose of any letter of request is to encourage the addressee to take certain actions necessary for the author of the letter. How to write a letter of request in order to get as close as possible to a positive answer?

Any request letter should include a well thought out rationale and a clear statement of the request. In addition, you can use techniques that increase the effectiveness of writing.

Step 1. Who are you asking?

Address the addressee personally, it is better - by name and patronymic:

“Dear Ivan Ivanovich!”, “Dear Mr. Ivanov!”

Firstly, you express your respect to the addressee, and secondly, a request addressed to a specific person imposes on him responsibility for its implementation. There are situations when a request is addressed to a team or a group of people. In this case, it is also desirable to personalize the appeal as much as possible:

“Dear colleagues!”, “Dear managers!”, “Dear junior employees!”, “Dear personnel officers!”

Step 2. Why are you contacting me?

Compliment the recipient. Making a compliment to the addressee, you answer his question: “Why are you addressing this question to me?” Note his past accomplishments or personal qualities.

“You are always ready to listen and find the best way to solve the problem of almost everyone who turned to you. And, I must give you credit, you helped a lot.”

"You are the leading expert in the field...".

“You have helped many to resolve the most difficult issues in the field of…”.

This technique will allow the addressee to take a closer look at the request and try to find an opportunity to satisfy it. fuck her.

A compliment is appropriate when it comes to non-standard requests, when you need to win over the addressee, when you need to pay attention to certain merits and qualities that are necessary and important to fulfill your request.

It is very important not to cross the line between a compliment and rude flattery. Be sincere.

Step 3. Justification of the request

Any request must be justified why you are making this particular request. Enter the addressee in the context of your problem.

At this stage, you need to select the three most significant arguments for the addressee. It is best to build arguments according to the scheme: strong - medium - strongest.

Requests come in different levels of complexity, so the addressee is not always interested in fulfilling someone's requests. He needs to be convinced that fulfilling the request carries a potential benefit:

Interest the addressee

Offer to implement some attractive opportunity for him related to the fulfillment of your request:

“At all times, businesslike, enterprising people sought not only to achieve material success, but also to leave their mark on the history of the Motherland, to be remembered for good deeds, to win respect.”

« The successful activity of any professional community is, first of all, understanding and support from friendly Unions, participation in joint events and projects».

« Of course, your big goal is a clean and comfortable city for people».

Or voice a problem that is very relevant for your addressee:

“You, as a wise owner of the city, are probably worried about the erratic walks of children of different ages in places unsuitable for this, which leads to more frequent accidents and an increase in juvenile delinquency.”

“There has been an increase in calls to your department on non-core issues, which takes up a lot of invaluable working time.”

Show how your request can help realize the opportunity:

« And today, when our country relies on young people, it is difficult to find a more necessary, sacred cause than helping young men and women from dysfunctional families. There are those in our city who already provide such assistance - under the auspices of the mayor's office, our charitable center "Heritage" operates on donations from the townspeople, which teaches difficult teenagers folk crafts ».

Or solve the problem:

“Equipment of specialized places for pastime of children of different ages will help reduce the level of juvenile delinquency and minimize road accidents involving children.”

Describe the significance of the request

When there is nothing to offer the addressee or it is inappropriate in the context of this request, it is better to bring the addressee up to date. Here you need to describe the situation as fully as necessary to understand the relevance of the request and the importance of its implementation. The significance of the request must be described in such a way that it "takes the soul." If the request does not belong to the category of "soulful", then you need to show the addressee the cause-and-effect relationships, which will ensure that the addressee fulfills the request.

“From (date), according to the lease agreement No. X, the rent for 1 m 2 is 20 c.u. in a day. Over the past three months, there has been a decline in trading activity due to economic instability and social unrest. The average profit from trading is $10. per day, which is not enough even to pay rent. If no action is taken, then private entrepreneurs will be forced to close their outlets, which may negatively affect your income.”

Thus, you must make it clear to the addressee that the fulfillment of the request carries the prospect of receiving tangible or intangible benefits.

Step 4 Statement of Request

When the addressee is prepared, you can state the actual request. The text of the request should be sufficiently concise and extremely clear. In no case should it contain ambiguity or understatement. For example, if we are talking about rent reduction, it is important to indicate to what level:

“We ask you to reduce the level of rent until the situation stabilizes to 5 USD. per m2 per day.

If we are talking about the provision of services, then specify the request as much as possible, indicating the desired dates, price issue, etc.:

« To equip a pottery workshop, you need a kiln for firing ceramics - we ask you to help us in acquiring it. The cost of the furnace with the installation is 998 thousand rubles».

In this example, it is not entirely clear what kind of assistance is required from the addressee. Better to be more specific: "We ask you to help in purchasing a furnace for firing ceramics by transferring 333 thousand USD to the settlement account of the company for the production and installation of furnaces."

Whatever you ask for, the recipient must know exactly when, what, how much and at what price you want to receive. A generalized request is more at risk of rejection because the addressee does not always have the time and desire to deal with the details. In addition, you run the risk of not getting what you want by transferring the initiative to the addressee.

For example, private entrepreneurs wrote a letter asking for a rent reduction, but did not indicate to what level they want to reduce the rent:

“We ask you to reduce the level of rent until the situation stabilizes.”

As a result, they received a reduction in rent, but insignificant (by 1% of the existing one). Thus, their request was granted, but little changed in the position of the initiators of the letter.

In some cases, the text of the request can be made bold so that it stands out in the text, but do not abuse this technique.

Step 5. Summarize your request.

Repeat your request and emphasize what benefit the addressee will receive if the request is fulfilled. The request should be slightly modified. It is best to build a sentence according to the scheme: "If you fulfill the request, then you will be happy."

“If you go along with us and lower the rent for a while until the situation in the region stabilizes, you will not only be able to save more than 150 jobs, but also will not incur global losses due to the complete lack of rent.”

But there may be other options:

“You can be sure that every ruble of your charitable donations will go to a good cause and help children who find themselves in a difficult situation grow up to be worthy citizens.”

"You can be sure that every child's smile will give you moral satisfaction from your difficult work, and your efforts and efforts are an investment in worthy and happy citizens of the near future."

The main thing is to repeat the meaning of the request and the benefits of its implementation. The benefit does not have to be material. Remember that the addressee is a person, and feelings are not alien to him.

EXAMPLE:

It was		It became
“We kindly ask you, I.I. Ivanov, arrange a meeting of applicants with the chief manager of your company. We will be grateful for your assistance. With respect and gratitude, Employment center director P.P. Petrov"	-	“Dear Ivan Ivanovich! Your company has been participating in the Career Guidance Program for Applicants for several years now, helping them to choose a profession. You, as a personnel manager, are interested in training professionals, and we are ready to help schoolchildren to start preparing masters of their craft. To date, the profession of a manager is one of the most common, but many applicants do not have a clear idea of ​​​​its meaning. In this regard, we ask you to organize a meeting of the general manager with applicants on March 23 at 15.00 at the base of your company. Having told the guys about the secrets of the profession today, you are laying the foundation for training real professionals tomorrow. Perhaps in a few years one of them will take your company to a new level of development. With respect and gratitude, Employment center director P.P. Petrov"

And do not forget about the design of the letter - this is the "face" of the organization. If the initiator of the letter of request is an organization, then such a letter is drawn up on letterhead signed by the head or authorized person. If a private person, then it is enough to comply with the basic norms in the arrangement of the elements of the letter. These details are legally and psychologically very important for the addressee and the formation of the correct image of the sender.

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Many people are concerned about how to write a letter of appeal. The pattern, in fact, is almost the same for all cases. Many send this document to organizations, firms, authorities and other places to resolve certain issues. It must be drawn up by both ordinary citizens and various private entrepreneurs. Well, let's put everything in order.

First thing to know

So, before that, you need to understand on what basis this document is compiled. Well, when writing such a paper, absolutely all the rules must be observed. The first thing to learn is the use of a formal style of presentation. It is important to think about the content in advance, to compose it convincingly, clearly, logically and understandably. is a text, the essence of which is stated briefly and optimally. The maximum length of a document is one page. The main task of a person is to attract the attention of the recipient and interest in his problem. It is necessary that the addressee immediately makes a decision after reading the message. The letter of appeal should be very weighty. The sample is a text in which the position of the author is clearly expressed, argued by more than one fact and evidence. It is necessary to consistently state your questions and requests. It's not worth lumping everything together. And, of course, in the end, it should be emphasized how important this message is.

Structure

This aspect is also of great importance. Composition is important when writing a letter of appeal. The sample is standard. In the upper left corner, put the date of the appeal. In the right - indicate where and to whom you want to address the letter. This may be the name of a company, institution, government agency, full name of an individual, etc. Write your details below: full name, address, phone number, e-mail - the more information, the better. It is advisable to type text on a computer, and if it is decided to write by hand, then be sure to legible handwriting.

Letter of Appeal: Sample Content

In the middle of the sheet, you must write the text directly. Which treatment to choose? Definitely official, to choose one of the following: revered, comrade, etc. It is necessary to attach a surname to a word with a name and a patronymic. If a person occupies a certain position or has a rank, then it must also be indicated. To emphasize the importance of the request, it is worth putting at the end And then writing the letter of appeal itself. A sample, as such, exists, but each case has its own. Well, in general, there is a universal option. First of all, the reasons that are the motivation for the appeal are indicated, then the essence of the problem, and then indicate the purpose of the letter. There should be as many details as possible. They will help to convince the addressee of the fulfillment of the request. And besides, it is important to indicate the reason for the appeal. It can be a rule, a law, a set of rules, a regulation or a legislative act.

Wording

Many people find it difficult to formulate their wish or request. Well, there are a few rules here. First, requirements should be avoided. Better to use more persuasion. The addressee must understand that it is beneficial for him to fulfill the request. You can hint to him about his interest in this case. The appeal must end on an optimistic note, encouraging action, but as correctly as possible. It is better to show that the answer means a lot and is eager to receive it as soon as possible. And, of course, everything must be signed. After that, you can send. It remains only to wait for an answer.

In this article, you will find information on working with difficult letters that are often encountered in business interaction, as well as see samples of business letters. These are letters, the need to write which arises in a situation of violation of business interests: a letter of request and a letter of claim.

Since the situation itself is quite difficult, writing a letter in such a situation is a very important issue, in which it is important for the author to be literate, polite, correct, and at the same time, able to firmly defend his business interests.

Successfully solve the complexity of "difficult" letters help:

• Competent attitude in interaction: a firm but correct attitude towards partnership
• Choosing an appropriate style of writing (formal or business confidential)
• Competent and logical handling of facts

Sample business letters.

(installation - partnership, style - official business, convincing handling of facts)

Dear colleagues!

In order to take measures to ensure the quality and reliability of the KIP-12 device under operating conditions, manufactured by the Institute "Optics" since 1992, we appeal to you with the following request: consider the possibility of providing the Institute "Optics" with information about the parameters of the device in real operating conditions (details in attachment). The data sent by you will allow the institute to collect the information necessary for analytics, conduct monitoring and will contribute to a more efficient solution of issues of improving the quality and reliability of the KIP-12 device.

Please let us know in your reply letter your decision to assist us. If you need additional information that you need to make a decision, please also provide it in your response letter.

Sincerely,

Team of the Technical Bureau

Institute "Optics"

Business letter. sample letter of request(installation - partnership, style - confidential business, convincing handling of facts)

Dear colleagues!

We are very interested in improving the quality and reliability of the KIP-12 device, which we have been producing since 1992 and which since 1995 has found a solid application in the work of your company. Therefore, we turn to you with this request.

To improve the quality and reliability of the KIP-12 device, we need detailed data on the operation of this device in operating conditions. In the implementation of this task, we are counting on your help and direct participation. Given the long-term and positive cooperation between our companies, we are asking you to help us collect and provide statistical information on the operation of the device. We will be grateful if you find an opportunity to collect statistics for us on the given parameters (details in the appendix). This will allow us to monitor the efficiency of the device and quickly take measures to improve the quality and reliability of its work.

Please let us know if you are willing to help us in principle. If you need additional comments or have questions to make a decision, we are ready to answer them.

We will be grateful for your answer.

Sincerely,

Ivan Ivanov

Head of the Technical Bureau

Institute "Optics"

Business letter. Sample letter of request and sample letter of complaint.

Letter - request (installation - partnership; style - confidential business; convincing handling of facts)

letter - claim (installation - partnership; style - official business; convincing handling of facts)

Dear Andrei Ivanovich! We appeal to you with a request to resolve the situation with the implementation of the ABS project. Until now, we have had no problems in interacting with your company, all the agreements stipulated in the Contract have been observed. We are sure that the situation that has arisen can still be corrected. The success of the ABS project is extremely important to our company. Therefore, we ask you until 06.08.2010. provide information on sending control samples. We hope that your answer will clarify the situation and remove our concerns about the success of the project. Sincerely,

Dear Andrei Ivanovich! On behalf of the management of OJSC Rosstans, I am writing to you in connection with the need to resolve the situation that has developed with the implementation of the ABS project. I have to report that this situation causes us extreme concern. According to the terms of contract No. A-122 dated 07.02.2010. clause 4.3. 60 days before the start of the planned delivery of products, Star LLC must send control samples of products to the address of Rosstans OJSC, notifying Rosstans OJSC of the fact of shipment. According to the schedule (Supplementary Agreement No. 1 dated March 11, 2010 to Contract No. A-122 dated February 7, 2010), the scheduled start date for the delivery of products is October 1, 2010. The deadline for sending control samples is no later than 02.08.2010. Today is 04.08.2010. At the moment, we have not received information about the dispatch of control samples. In this situation, the ability of Star LLC to fulfill its obligations causes serious concerns for Rosstans OJSC and makes it necessary to think about the application of penalties provided for in clause 7.2. Contract No. A-122 of 08/07/2010. To prevent this, we offer you up to 06.08.2010. inform us about the situation with sending control samples of products. Sincerely,

Take note of our information and we are sure that the issue of writing "difficult letters" will be much less labor intensive for you.

Tamara Vorotyntseva

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