Transportation by air. Booking the transportation of a passenger, baggage, cargo How to book seats on passenger transport
In accordance with Article 102 of the Federal Law of March 19, 1997 N60-FZ "Air Code of the Russian Federation" (Collected Legislation of the Russian Federation, 1997, N 12, Art. 1383; 1999, 28, Art. 3483; 2004, N 35, 3607, N 45, item 4377; 2005, N13, item 1078; 2006, N 30, 3290, item 3291; 2007, N 1, item 29) and subparagraph 5.2.1 of the Regulations on the Ministry of Transport of the Russian Federation , approved by Decree of the Government of the Russian Federation of July 30, 2004 N 395 (Collected Legislation of the Russian Federation, 2004, N32, Art. 3342; 2006, N 52, Art. 5587, N24, Art. 2601, N 15, Art. 1612) , order:
1. Approve the attached Federal Aviation Rules "General Rules for the Air Transportation of Passengers, Baggage, Cargo and Requirements for Servicing Passengers, Consignors, Consignees".
2. Not to apply on the territory of the Russian Federation the Order of the Ministry of Civil Aviation dated January 16, 1985 N 19 "On the approval and enforcement of the Rules for the carriage of passengers, baggage and cargo on the air lines of the USSR" and the order of the Minister of Civil Aviation dated January 03, 1986 . N 1 / And "On the approval and entry into force of the Rules for the international air transportation of passengers, baggage and cargo."
Minister I. Levitin
Federal Aviation Regulations "General Rules for the Air Transportation of Passengers, Baggage, Cargo
and requirements for servicing passengers, consignors, consignees"
I. General provisions
1. The Federal Aviation Regulations "General Rules for the Air Carriage of Passengers, Baggage, Cargo and Requirements for Servicing Passengers, Consignors, Consignees" (hereinafter referred to as the Rules) were developed in accordance with the Convention to unify certain rules relating to international air transportation 1 (Warsaw, October 12 1929) and articles 102 and 106 of the Federal Law of March 19, 1997 N60-FZ "Air Code of the Russian Federation" 2 (hereinafter referred to as the Air Code of the Russian Federation).
The Rules determine the conditions for the air carriage of passengers, passenger items, including items carried by the passenger, and hand luggage carried on board the aircraft on the basis of a passenger air carriage agreement (hereinafter referred to as baggage), property accepted for transportation on the basis of a consignment note (hereinafter referred to as cargo), the rights and obligations of the carrier, other persons involved in the organization and provision of air transportation, as well as passengers, consignors and consignees.
2. The Rules are applied in the implementation of domestic and international air transportation (hereinafter - transportation) of passengers, baggage, cargo by flights according to the aircraft schedule and additional flights (hereinafter - regular flights) and flights under an aircraft charter agreement (air charter) (hereinafter - charter flights).
3. When performing international transportation, these Rules are applied to the extent that it does not contradict the international agreements of the Russian Federation on air traffic, as well as laws, decrees, rules and regulations of state bodies of the country, to the territory, from the territory or through the territory of which such transportation is carried out.
4. Carriers have the right to establish their own rules for air transportation (hereinafter - the rules of the carrier). These rules should not contradict the general rules of air transportation and worsen the level of service for passengers, consignors, consignees 3 .
The carrier's rules may be changed by him without notice to passengers, consignors and consignees, provided that the changes do not apply to the passenger, consignor or consignee after the conclusion of a passenger air carriage agreement, an air cargo carriage agreement.
5. The passenger, the consignor, the consignee are obliged to comply with the legislation of the Russian Federation, international treaties of the Russian Federation and the legislation of the country, to the territory, from the territory or through the territory of which the carriage of passengers, baggage and cargo is carried out, concerning the carriage of passengers, baggage and cargo, the fulfillment of the requirements for ensuring flight safety, aviation security, as well as requirements related to border, customs, immigration, sanitary and quarantine, veterinary, phytosanitary and other types of control in accordance with the legislation of the Russian Federation.
6. The carrier organizes, provides and performs the transportation of passengers, baggage, cargo by regular flights. The carrier has the right to transfer obligations or part of them under the air transportation agreement to a person who, on behalf of the carrier, makes booking, sale and registration of transportation on transportation documents (hereinafter referred to as the authorized agent), to a person engaged in airport or other activities to provide services to passengers, baggage, cargo on the basis of the certificate of conformity provided for by the legislation of the Russian Federation (hereinafter referred to as the service organization) or to another person, including the carrier, being responsible for their actions (inaction) to the passenger, the consignor and the consignee and the performance of the passenger air carriage agreement, the air cargo carriage agreement.
The carrier carries out the transportation of passengers, baggage, cargo by charter flights in accordance with the contract of chartering an aircraft (air charter).
7. Transportation of passengers, baggage, cargo by regular flights is carried out in the terms and in the manner provided for by the contract for the air carriage of a passenger, the contract for the carriage of goods by air.
The terms of the contract for the air carriage of a passenger, the contract for the carriage of goods by air are contained in the Air Code of the Russian Federation, the carrier's rules, the conditions for applying the tariff and the transportation document.
II. Booking the transportation of passengers, baggage, cargo
8. Securing a passenger seat and carrying capacity on an aircraft for the carriage of a passenger, baggage, cargo for a specific flight and date (hereinafter referred to as booking) is a prerequisite for the carriage of a passenger, baggage, cargo by air.
9. When booking, as a rule, automated booking systems are used.
10. Booking must be reflected in the booking system - the carrier. Information about the booking made must be provided by the carrier or an authorized agent to the passenger, shipper.
11. Reservation of a passenger seat and carrying capacity for a passenger involves the carriage of a passenger and his baggage on the date, flight and route for which the reservation was made.
Reservation of a carrying capacity for cargo involves the transportation of cargo on the date, flight and route for which the booking was made, unless otherwise provided by the contract for the carriage of cargo by air.
12. Booking is made in the terms and in the manner established by the carrier.
13. To make a reservation, a passenger can contact the carrier or an authorized agent directly at the points of sale of transportation or by phone, e-mail, etc., or book a passenger seat and carrying capacity independently through information systems.
14. When booking, the passenger provides the necessary information about his personal data and, if available, about the special conditions for the carriage of a passenger and baggage.
If the passenger refuses to provide the information necessary for booking, the booking will not be made.
When booking, the passenger can provide a phone number or other contact method to inform him.
15. When booking a passenger seat and carrying capacity for a passenger, the carrier or an authorized agent:
provides the passenger with reliable and complete information about the schedule of aircraft, the availability of free passenger seats and carrying capacities, tariffs and conditions for the application of tariffs, the rules of the carrier, the terms of the contract for the air carriage of the passenger, the conditions of service on board the aircraft, the type of aircraft, the carrier that will actually carry out the transportation, other related information;
16. When booking a passenger seat and carrying capacity for a passenger, the carrier or an authorized agent has the right not to assign a specific passenger seat to the passenger in the aircraft cabin with the declared class of service. In this case, the number of the passenger seat allocated to the passenger is indicated when registering the passenger.
17. Booking on a ticket issued with an open date of departure is made subject to the availability of free passenger seats and free carrying capacity on the carrier's flight within the limits of the passenger's air carriage agreement.
18. If a passenger holding a ticket with an open date of departure requests to book a carriage, and the carrier is unable to provide a passenger seat and capacity during the term of the contract, the carrier or an authorized agent must make a reservation for the next flight on which there is a free passenger seat and carrying capacity of the class of service that corresponds to the paid fare.
19. Reservation of a carrying capacity for cargo is made by the carrier or an authorized agent.
20. The consignor, when booking a carrying capacity, must inform the carrier or an authorized agent of information about the data of the consignor and consignee, the name of the cargo, the expected date of dispatch, the gross weight (hereinafter referred to as the weight) and the volume of the cargo, the dimensions of each package, the number of packages, the terms of circulation with the cargo, properties of the cargo that require special conditions or precautions during its transportation, storage and handling.
21. Prior to booking a carrying capacity for cargo, the carrier or an authorized agent checks the cargo for classifying the cargo or part of it as dangerous cargo. Checking the cargo determines the possibility and conditions for the transport of dangerous goods.
22. When booking a carrying capacity for cargo, the carrier or authorized agent:
provides the consignor with information on the timetable for the movement of aircraft, tariffs and conditions for their application, the rules of the carrier, the terms of the contract for the carriage of goods by air, the availability of free carrying capacity, tonnage, and other related information;
selects the optimal route and the freight charge for transportation, taking into account the tariffs and conditions for their application.
23. When booking by an authorized agent, the passenger, the consignor is provided with information in accordance with the priority parameters of the conditions of carriage specified by the passenger, the consignor and / or the general conditions of carriage for each carrier.
24. The carrier and the authorized agent do not have the right to transfer information received from the passenger or the consignor to third parties, except as provided by the legislation of the Russian Federation or international treaties of the Russian Federation.
25. For booking, it is necessary to coordinate the transportation with the carrier:
1) a passenger with a child under 2 years old;
2) a child not accompanied by an adult passenger who will be transported under the supervision of a carrier;
3) a seriously ill passenger;
4) a patient on a stretcher;
5) a deaf passenger without an accompanying person;
6) a visually impaired passenger with a guide dog;
7) an unaccompanied passenger deprived of sight and / or hearing, who will be transported under the supervision of the carrier;
8) a passenger whose ability to move when using air transport is limited and / or whose condition requires special attention when servicing (hereinafter referred to as a passenger with reduced mobility);
9) a passenger who has weapons and/or ammunition;
10) baggage exceeding the free baggage allowance established by the carrier (hereinafter - excess baggage);
11) baggage, the dimensions of one piece of which in a packed form exceed two hundred and three centimeters in the sum of three dimensions (hereinafter referred to as oversized baggage);
12) baggage, the weight of one piece of which exceeds thirty-two kilograms (hereinafter referred to as heavy baggage);
13) baggage that must be carried only in the aircraft cabin;
14) currencies in banknotes or coins, shares, bonds and other securities, credit and bank cards, jewelry, precious metals, precious or semi-precious stones, including industrial diamonds (hereinafter referred to as valuable cargo);
15) cargo with declared value;
16) items and substances subject to deterioration after a certain period of storage or under the adverse effects of temperature, humidity or other environmental conditions (hereinafter referred to as perishable goods);
17) items or substances that are capable of creating a threat to health, safety, property or the environment and which are listed in the list of dangerous goods or classified as dangerous goods in accordance with international treaties of the Russian Federation and the legislation of the Russian Federation (hereinafter referred to as dangerous goods);
18) cargo, the weight of one package of which exceeds eighty kilograms (hereinafter referred to as heavy cargo);
19) cargo, the dimensions of one package of which exceed the overall dimensions of the loading hatches and / or cargo compartments of passenger aircraft (hereinafter referred to as oversized cargo);
20) cargo, the weight of one cubic meter of which is less than one hundred and sixty-seven kilograms (hereinafter referred to as bulk cargo);
21) dogs, cats, birds and other small indoor (tamed) animals (hereinafter - pets (birds);
22) animals, birds, insects, fish, etc. (hereinafter - living creatures);
23) cargo requiring special transportation conditions;
24) human and animal remains.
26. Booking is canceled without warning the passenger, shipper in the following cases:
if the passenger has not made payment for the carriage within the period established by the carrier or an authorized agent and the ticket has not been issued to him;
if the consignor did not present the goods for transportation within the period established by the carrier or an authorized agent;
if the consignor presented the cargo with incorrectly executed documents necessary to fulfill the requirements related to border, customs, immigration, sanitary and quarantine, veterinary, phytosanitary and other types of control in accordance with the legislation of the Russian Federation, or the cargo does not meet the requirements established by regulatory legal acts Russian Federation and these Rules.
27. If the passenger did not use the reserved passenger seat on any section of the transportation route, the passenger must inform the carrier of the intention to continue transportation on subsequent sections of the transportation route. If the passenger has not informed the carrier of his intention to continue transportation, the carrier has the right to cancel the booking for each subsequent segment of the transportation route without notifying the passenger. In this case, the carrier's obligation to carry the passenger does not terminate.
28. When booking a carriage with a transfer (transshipment) of a passenger, baggage, cargo at the airport specified in the transportation document, within twenty-four hours from one flight to another flight for further travel along the transportation route (hereinafter referred to as the transfer airport), the carrier or an authorized the agent is obliged to ensure the booking and receive confirmation of the booking on all sections of the carriage of passengers, baggage, cargo, including on sections that are carried by other carriers, allowing the passenger to arrive at check-in at the set time to go through the established check-in and baggage check-in procedures, payment excess and (or) other payable baggage, passing inspection, reloading baggage, cargo on another flight and fulfilling the requirements related to border, customs, immigration, sanitary and quarantine, veterinary, phytosanitary and other types of control in accordance with the legislation of the Russian Federation, and so same procedures for transferring cargo from one aircraft to another.
III. Payment for the carriage of a passenger, baggage, cargo
29. For the carriage of passengers, baggage, cargo on regular flights by the carrier or an authorized agent, a carriage fee is charged.
30. The carriage charge is determined on the basis of the amount of money established by the carrier, charged for the transportation of one passenger and his baggage within the free baggage allowance, per unit of weight / piece of baggage, unit of weight / piece of cargo (hereinafter - tariffs) or combinations of tariffs from the airport ( point), from which the carriage of a passenger, baggage, cargo begins in accordance with the contract for the carriage of passengers by air, the contract for the carriage of goods by air (hereinafter referred to as the airport (point) of departure) to the airport (point) of destination.
31. The carriage charge is indicated in the transportation document.
32. Payment for the carriage of passengers, baggage, cargo by charter flights may not be indicated in the transportation document.
33. Payment for transportation and issuance of a ticket are made after booking, except for the cases specified in paragraph 34 of these Rules.
34. Payment for transportation and ticketing can be made before booking in the following cases:
issuing a ticket with an open date of departure (without specifying a fixed date on the ticket);
issuance of a ticket with the status of waiting for free carrying capacity (ticket with the status "for transfer");
issuing a ticket if there are free carrying capacities after the end of passenger check-in and baggage check-in.
35. The forms and procedure for payment of the carriage fee are established by the carrier.
36. Payment of the carriage charge may be made in advance. At the same time, payment for transportation can be carried out at one point of sale of transportation, and registration of a transportation document - at another point of sale of transportation.
37. When paying for and / or arranging transportation, the carrier or an authorized agent provides the passenger with accurate and complete information about the conditions of transportation, including information:
specified in the issued transportation document;
on the terms of the passenger air carriage agreement, including the free baggage allowance, items and things prohibited for carriage, special conditions for the carriage of baggage, etc.;
about the rules of the carrier;
about the carrier who will actually carry out the transportation;
about the method of travel to the airport of departure;
about the place and time of the beginning and end of check-in for the flight;
on requirements related to border, customs, immigration, sanitary and quarantine, veterinary, phytosanitary and other types of control in accordance with the legislation of the Russian Federation;
on the rules and procedure for conducting pre-flight and post-flight screening of passengers and baggage;
on the conditions of service on board the aircraft;
on the type of aircraft.
38. When paying for and / or arranging transportation, the carrier or an authorized agent provides the consignor with accurate and complete information about the conditions of transportation, including information:
on the terms of the contract for the carriage of goods by air;
about the rules of cargo transportation;
on the conditions for applying the tariff;
on requirements related to border, customs, immigration, sanitary and quarantine, veterinary, phytosanitary and other types of control in accordance with the legislation of the Russian Federation.
39. When paying for the transportation of a passenger and his baggage, the tariffs in force on the date of commencement of transportation are applied.
When paying for the carriage of goods, the tariffs in force on the date of registration of the consignment note are applied.
40. If the fares are changed by the carrier before the commencement of transportation, the carriage of passengers on tickets issued before the change in fares is carried out without recalculations with passengers, provided that the original terms of the air carriage agreement are preserved.
41. If the passenger changes the terms of the passenger air carriage agreement due to the cancellation or delay of the flight indicated on the ticket; changes by the carrier of the transportation route; non-scheduled flight; failed departure of the passenger due to the inability to provide him with a seat on the flight and on the date specified in the ticket; the failed transportation of a passenger on an aircraft caused by the delay of the passenger at the airport due to the duration of his inspection, if during the inspection of baggage or personal inspection of the passenger no substances and items prohibited for transportation were found; failure by the carrier to provide flight connections in the event of a single transportation; sudden illness of a passenger or illness or death of a member of his family traveling with him on an aircraft, which is confirmed by medical documents; failure to provide the passenger with service in the class specified in the ticket; incorrect issuance of a ticket by a carrier or an authorized agent (hereinafter referred to as a forced change by the passenger of the terms of the passenger air carriage agreement) before the commencement of carriage, the carriage charge is determined on the basis of the tariffs in force on the date of carriage provided for by the original passenger air carriage agreement.
42. If the passenger changes the terms of the passenger air carriage agreement for reasons not specified in paragraph 41 of these Rules (hereinafter referred to as the voluntary change by the passenger of the terms of the passenger air carriage agreement) before the start of the carriage, the carriage charge is determined on the basis of the tariffs in force on the date of commencement of the new air carriage. transportation.
43. In the event of a voluntary or involuntary change by the passenger of the terms of the contract for the air carriage of the passenger after the commencement of carriage, in case of a change in the carriage charge, the carriage is carried out at the tariffs in force on the date of commencement of carriage.
IV. Registration of transportation of passengers, baggage, cargo
44. The contract for the air carriage of a passenger, the contract for the carriage of goods by air shall be certified, respectively, by a ticket, a baggage receipt, a consignment note 4 (hereinafter referred to as the transportation documents).
45. Transportation documents are issued by the carrier or an authorized agent.
46. Registration of transportation documents is carried out by entering the necessary data into the electronic or paper form of the transportation document in manual, automated or electronic mode.
47. Registration of a transportation document after booking is carried out within the time limits established by the carrier.
48. To process the payment of payments by the carrier or its authorized agent, a document issued by the carrier or its authorized agent and certifying the payment of fees and services (miscellaneous charges order), a document issued by the carrier or its authorized agent and certifying payment for the carriage of baggage in excess of the free baggage allowance established by the carrier is used. baggage, baggage with declared value, other baggage subject to additional payment (receipt for payment of excess baggage), a document certifying the payment of fees and services (receipt of miscellaneous fees), other documents in accordance with the legislation of the Russian Federation.
49. To draw up transportation documents and payment documents, the carrier's own documents and (or) documents issued under an agreement with carriers by another organization that ensures mutual settlements between carriers and other participants in the transportation process may be used.
50. A separate ticket is issued for each passenger.
The ticket can be issued in electronic form or on paper.
51. The ticket is issued on the basis of the data of the passenger's identity document.
In the event of the sale of a discounted carriage or carriage at a special fare, the ticket is issued on the basis of the data of the document specified in the first paragraph of this clause and documents confirming the passenger's right to a discount or the use of a special fare.
In the case of payment for carriage by bank transfer or with a deferred payment, the ticket is issued on the basis of the data of the document specified in paragraph one of this clause and documents confirming (guaranteeing) payment for the carriage.
52. A passenger can receive an issued ticket or an e-ticket itinerary/receipt directly at the point of sale of transportation by a carrier or an authorized agent, or choose a delivery method agreed with the carrier or an authorized agent, or receive an e-ticket itinerary/receipt independently in the manner established by the carrier or authorized agent .
53. A ticket paid for at a fare that does not restrict the conditions of sale and use (hereinafter referred to as the normal fare) certifies the carrier's obligation to transport a passenger and his baggage within one year, counting from the date of commencement of carriage, and if carriage has not begun, from the date of issuance ticket.
A ticket paid for at a special rate certifies the carrier's obligation to carry the passenger and his baggage within the time limits established by the contract.
54. The carrier or an authorized agent must warn the passenger about the need for the passenger to keep the ticket (unused coupons) during the entire carriage.
55. The use of a ticket by a person not specified in the ticket is not allowed. If a ticket is presented by a person not indicated on the ticket, the ticket is confiscated by the carrier and its cost is not returned to the bearer. In this case, the carrier draws up an act indicating the reasons for the withdrawal of the ticket.
56. The air waybill certifies the conclusion of the contract for the carriage of goods by air, the acceptance of the goods for carriage and the conditions for the carriage of the goods.
The air waybill contains information about the carriage of goods when it is moving from the airport (point) of departure to the airport (point) of destination, as well as information on payment for the carriage of goods, while the first copy of the air waybill remains with the carrier, the second copy is intended for the consignee and must follow with cargo, the third copy is returned by the carrier or an authorized agent to the shipper upon acceptance of the cargo.
57. A waybill is issued on the basis of an application for the carriage of goods signed by the consignor and a document proving the identity of the consignor, or a power of attorney and an identity document of the bearer of the power of attorney.
58. The application for the carriage of goods shall contain the information necessary for the carriage of goods, information on dangerous goods and the absence of objects and substances prohibited for carriage.
59. If the cargo handed over for transportation has special characteristics or requires special conditions of carriage, the consignor must indicate this in the application for the carriage of goods.
60. The consignor is obliged to provide reliable and sufficient information necessary for issuing a consignment note.
The consignor is obliged to provide reliable and sufficient documents that, prior to the transfer of the cargo to the consignee, are necessary to fulfill the requirements related to border, customs, immigration, sanitary and quarantine, veterinary, phytosanitary and other types of control in accordance with the legislation of the Russian Federation. The carrier is not obliged to verify the authenticity or sufficiency of these documents.
61. One or more packages may be accepted for transportation, which follow one consignment note to the address of one consignee (hereinafter referred to as the consignment).
A consignment note is issued for air transport of each consignment.
62. All necessary entries on the consignment note must be made at the time of issuance, and all copies of the consignment note must be identical.
Amendments to the consignment note are made by the carrier or an authorized agent in agreement with the consignor.
63. The consignment note must be signed by the carrier or an authorized agent and the shipper.
64. Indication of the address of the consignee "on demand" in the consignment note is not allowed.
65. In the consignment note, a note is made about the special properties of the cargo in the presence or need for special conditions for its transportation.
If the carrier or an authorized agent has checked the condition of the cargo, a note on the check is made on the consignment note.
In the consignment note, a note is made on the declared value of the cargo, the cargo is sealed, and the name of the consignor's seals is indicated.
If the value of the cargo is not declared, then a note is made in the consignment note that the value of the cargo is not declared.
66. When transporting cargo, which, according to the air waybill, is delivered to the airport of transfer by one flight, and then transported by another flight of the same or another carrier (hereinafter referred to as transfer cargo), the carrier or an authorized agent draws up a air waybill indicating the transfer airports (points) in it .
67. If the passenger changes the terms of the passenger air carriage agreement before it begins, the passenger is issued a new ticket.
In the event of a change in the terms of the passenger air carriage contract after it has begun, the change can be issued using a special sticker (sticker), which has columns corresponding to the columns of the ticket to be changed, and is affixed to the ticket if the transportation route is not changed, or by making to the ticket of the carrier’s written consent to carry out transportation by another carrier or to exchange the originally issued ticket or order of miscellaneous charges, receipts for payment of excess baggage, receipts of miscellaneous charges or using the manifest of an interrupted flight in the event that a passenger traveling on a flight of one carrier must be transferred for a flight of another carrier and / or flight coupons corresponding to this section of transportation cannot be provided to another carrier due to a forced change in the terms of the passenger air carriage agreement, or a new ticket is issued to the passenger.
68. Changes to the ticket are carried out by the carrier or an authorized agent with the consent of the carrier.
69. If the ticket was declared lost by the passenger or incorrectly issued or damaged, then the carrier is obliged to immediately take all measures in his power to establish the fact of the conclusion of the contract for the air carriage of the passenger.
If it is established that the passenger's air carriage agreement has not been concluded, then the ticket is invalidated and the passenger is not allowed to be transported. A ticket declared invalid is canceled by the carrier with the drawing up of an act, which indicates the reasons for declaring the ticket invalid.
If it is established that the passenger air carriage agreement has indeed been concluded, then the carrier accepts the passenger for carriage in accordance with the terms of the concluded passenger air carriage agreement with the appropriate ticketing.
70. The absence, incorrectness or loss of a ticket does not affect either the existence or the validity of the contract for the carriage of passengers by air, the contract for the carriage of goods by air.
71. Transportation of a passenger, baggage, cargo, carried out to the airport (point) of destination, to which the passenger, baggage, cargo must be delivered in accordance with the contract for the carriage of passengers by air, the contract for the carriage of goods by air (hereinafter referred to as the airport (point) of destination) by several carriers one by one transportation document or additional transportation documents issued together with it, is considered as a single transportation, regardless of whether there was a transfer (transshipment) or a break in transportation.
V. Schedule, flight delay and cancellation, transportation route, change of transportation route
72. Regular flights are carried out in accordance with the aircraft traffic schedule, formed by the carrier and published in the computer data bank of the aircraft traffic schedule.
Charter flights are carried out in accordance with the plan (schedule) of charter flights.
departure airport;
destination airport;
the airport(s) located along the transportation route, where, according to the aircraft traffic schedule, the landing of the aircraft is provided;
carrier code;
flight number;
days of the week of the flight;
departure time (local);
arrival time (local);
flight period;
aircraft type(s).
Aircraft timetables may contain other information.
74. In the event of a change in the timetable for the movement of aircraft, the carrier must take possible measures to inform passengers, shippers with whom an agreement for the air carriage of a passenger, an agreement for the air carriage of cargo has been concluded, about changing the timetable for the movement of aircraft by any available means.
75. Transportation of passengers, baggage and cargo is carried out between the airports (points) of departure, transfer (stop) and destination (hereinafter referred to as the transportation route) indicated in the transportation document in the established sequence. A change in the transportation route specified in the transportation documents may be made by agreement between the carrier and the passenger, the consignor. If the passenger changes the route of transportation, the carrier may recalculate the cost of transportation.
76. The carrier has the right to cancel, delay the flight specified in the ticket, air waybill, change the type of aircraft, change the route of transportation if it is required by the conditions of flight safety and / or aviation security, as well as at the request of state bodies in accordance with their competence.
VI. Passenger check-in and baggage handling
77. For the carriage of a passenger, baggage, the carrier shall ensure the check-in of passengers and baggage.
78. A passenger is allowed to be transported if he has a properly issued ticket.
79. Transportation on a ticket with an open date of departure is carried out after booking a passenger seat and carrying capacity and entering the departure date and flight number into the ticket by the carrier or an authorized agent.
80. The passenger must arrive in advance, no later than the time set by the carrier, at the place of passenger check-in and baggage check-in to go through the established check-in and baggage check-in procedures, pay for excess and (or) other payable baggage, undergo inspection, etc. (hereinafter - pre-flight formalities) and fulfillment of requirements related to border, customs, immigration, sanitary and quarantine, veterinary, phytosanitary and other types of control in accordance with the legislation of the Russian Federation, as well as to the place of boarding the aircraft.
81. Check-in of passengers and check-in of luggage for flights at the airport ends no earlier than 40 minutes before the time of departure of the aircraft according to the schedule or according to the charter transportation plan (schedule). The end time of check-in at check-in points located outside the airport, as well as check-in on the carrier's website, is set taking into account the time required for the delivery (arrival) of passengers and baggage to the airport of departure for boarding (loading) on an aircraft and passing through pre-flight formalities and requirements related to border, customs, immigration, sanitary and quarantine, veterinary, phytosanitary and other types of control in accordance with the legislation of the Russian Federation.
82. Passenger check-in and baggage check-in are carried out on the basis of a ticket and a passenger identification document, as well as other documents provided for by the legislation of the Russian Federation, if necessary.
83. In case of international transportation, the passenger must have exit, entry and other documents issued in accordance with the established procedure, required in accordance with the legislation of the country, to the territory, from the territory or through the territory of which the transportation will be carried out.
84. Upon check-in, a passenger is issued a boarding pass, which indicates the initials and surname of the passenger, flight number, departure date, boarding end time, boarding gate number and seat number on board the aircraft. If necessary, other information may be additionally indicated in the boarding pass.
85. When checking in passengers and checking in luggage, the passenger is obliged to present for weighing all the luggage intended for transportation, except for the things specified in paragraph 135 of these Rules.
86. The carrier or service organization is obliged to indicate in the baggage check, which is part of the ticket, certifying the acceptance for carriage of baggage, the number of pieces and / or gross weight (hereinafter referred to as the weight) of the baggage, except for the items specified in paragraph 135 of these Rules. If a passenger has a ticket in electronic form, information about the number of pieces and/or weight of baggage, except for the items specified in paragraph 135 of these Rules, is entered in electronic form.
87. When checking in baggage, a passenger is issued a part (tear-off coupon) of a numbered baggage tag, and the other part is attached to each piece of baggage accepted by the carrier for transportation under the carrier’s responsibility for the safety of these things from the moment they are handed over by the passenger until the moment they are handed over to the passenger (hereinafter referred to as checked baggage ).
The numbered baggage tag is used to identify each piece of checked baggage.
To indicate the special conditions of carriage, a special unnumbered baggage tag is additionally attached to the checked baggage.
Items carried by the passenger and transported in the cabin of the aircraft (hereinafter referred to as hand luggage) shall be affixed with an unnumbered "hand luggage" tag, except for the items specified in paragraph 135 of these Rules.
88. After check-in of a passenger and check-in of baggage, the responsibility for the safety of checked baggage is assigned to the carrier.
89. For the carriage of baggage in excess of the established free baggage allowance, other baggage subject to payment, a fee is charged at the rate established by the carrier. Payment for the carriage of such baggage is issued by a receipt for payment of excess baggage or a miscellaneous charges order.
90. The passenger must arrive at the boarding gate on board the aircraft no later than the end time of boarding the flight indicated in the boarding pass. Boarding a passenger on board an aircraft is carried out upon presentation by the passenger of a boarding pass for the corresponding flight.
91. A passenger who is late by the end of the check-in of passengers and baggage or boarding an aircraft may be denied transportation on this flight. Baggage of a registered passenger who did not show up for boarding an aircraft is subject to removal from the aircraft and mandatory inspection.
VII. Passenger service
92. The carrier or service organization provides passengers at the airport with visual and / or acoustic information:
about the time of departure and arrival of aircraft;
about the place, time of start and end of check-in for the flight indicated in the ticket;
about the place, time of the beginning and end of boarding of passengers in the aircraft;
on the delay or cancellation of the flight and on the reasons for the delay or cancellation of the flight;
about the method of travel to the nearest settlement between the airport and between airports;
on the rules and procedure for conducting pre-flight and post-flight inspections of passengers and baggage;
on the general rules for the fulfillment by passengers of requirements related to border, customs, immigration, sanitary-quarantine, veterinary, phytosanitary and other types of control in accordance with the legislation of the Russian Federation;
about the location of the mother and child rooms.
93. At the airport, the carrier or service organization ensures:
check-in of passengers and registration of baggage for transportation;
delivery of passengers to the aircraft parking place and organization of their boarding the aircraft;
delivery of baggage to the aircraft parking place, loading, placement and securing of baggage on board the aircraft;
ensuring the exit of passengers from the aircraft, the delivery of passengers to the terminal building;
unloading of baggage from the aircraft, transportation and delivery of baggage to passengers.
94. The carrier provides the passenger on board the aircraft with a range of services depending on the type and equipment of the aircraft, flight duration, time of day during which the flight takes place, as well as the class of service specified in the ticket. The scope of services and the procedure for their provision is determined by the rules of the carrier.
95. The carrier must ensure on board the aircraft:
informing passengers about the flight conditions and the general rules of behavior for passengers on board the aircraft, the locations of the main and emergency exits, the conditions for leaving the aircraft in emergency situations, as well as the locations of personal protective equipment and inflatable ladders in the aircraft cabin; /or hot drinks and food; first aid.
Hot meals are provided to passengers with an aircraft flight duration of more than three hours and then every four hours - during the daytime and every six hours - at night.
96. The carrier on board the aircraft must have trained personnel in sufficient numbers to serve passengers.
97. For the services specified in paragraphs 92-95 of these Rules, no additional fee is charged.
98. Meals and hot drinks may not be provided to aircraft passengers if the specified condition is established by the carrier's rules and the passenger is informed about the conditions of service on board the aircraft before the conclusion of the passenger air carriage agreement.
99. In the event of a break in transportation due to the fault of the carrier, as well as in the event of a flight delay, cancellation of the flight due to adverse meteorological conditions, for technical and other reasons, changes in the route of transportation, the carrier is obliged to organize the following services for passengers at the points of departure and at intermediate points:
provision of mother and child rooms to a passenger with a child under the age of seven;
two phone calls or two emails while waiting for a flight to depart for more than two hours;
provision of soft drinks while waiting for the flight departure for more than two hours;
provision of hot meals while waiting for the departure of the flight for more than four hours and then every six hours - during the daytime and every eight hours - at night;
accommodation in a hotel while waiting for a flight departure for more than eight hours - in the daytime and more than six hours - at night;
delivery by transport from the airport to the hotel and back in cases where the hotel is provided without charging an additional fee;
organization of luggage storage.
The services specified in this paragraph are provided to passengers at no additional charge.
100. The carrier or service organization may provide the passenger with additional services of increased comfort in flight and on the ground.
101. Additional services of increased comfort, the procedure for their provision and payment are established by the carrier, if they are provided by the carrier, or by an authorized agent, service organization, if they are provided by an authorized agent, service organization, or by agreement between the parties jointly providing services.
VIII. Transportation of certain categories of passengers
102. A minor citizen of the Russian Federation, as a rule, leaves the Russian Federation together with at least one of the parents, adoptive parents, guardians or trustees. If a minor citizen of the Russian Federation leaves the Russian Federation unaccompanied, he must have, in addition to his passport, the notarized consent of the named persons for the departure of a minor citizen of the Russian Federation, indicating the date of departure and the state (states), which (which) he intends to visit 6 .
103. The age of the child is determined on the date of commencement of transportation from the airport (point) of departure indicated in the transportation document.
104. Children under the age of two years are transported only accompanied by an adult passenger.
Children aged two to twelve years old may be transported accompanied by an adult passenger or unaccompanied by an adult passenger under the supervision of the carrier, if such transportation is provided for by the carrier's rules.
Children over the age of twelve may be transported unaccompanied by an adult passenger.
105. Unaccompanied children aged two to twelve years may be transported under the supervision of the carrier only after the parents, adoptive parents, guardians or trustees, in accordance with the rules of the carrier, issue a written application for the transportation of an unaccompanied child. At the request of parents, adoptive parents, guardians or custodians, carriage under the supervision of a carrier may be extended to children under the age of sixteen years.
106. One child under the age of two years is transported accompanied by an adult passenger in domestic transportation free of charge, in international transportation - with a discount of ninety percent of the normal or special fare, if there are no special conditions for the application of a special fare, and without providing the child with a separate seat. If a child under two years of age is provided with a separate seat at the request of an accompanying passenger, then such a child is transported at a discount of fifty percent of the normal or special fare, unless there are special conditions for applying the special fare.
Other children under the age of two, as well as children between the ages of two and twelve, following with a passenger, are transported at a discount of fifty percent of the normal or special fare, if there are no special conditions for applying the special fare, with the provision of separate seats for them.
107. In the event of a voluntary or involuntary change by a passenger accompanying a child, the terms of the passenger air carriage agreement after the start of transportation, the child’s ticket is reissued (exchanged) at a fare corresponding to the age of the child on the date of commencement of transportation from the airport (point) of departure.
108. The passenger is obliged to independently determine the possibility of using air transport, based on the state of his health.
109. A citizen of the Russian Federation, recognized by a court as legally incompetent, at the request of his parents, adoptive parents or guardians, may leave the Russian Federation accompanied by an adult who is capable of ensuring the safety of the incapacitated citizen of the Russian Federation and the safety of the people around him 7 .
110. Transportation of a passenger in a wheelchair who is unable to move independently, or a patient on a stretcher, is carried out accompanied by a person providing care for this passenger in flight.
The carrier's rules may provide for the carriage of a passenger in a wheelchair who is unable to move independently, or a patient on a stretcher under the supervision of the carrier.
Transportation of the patient on a stretcher is carried out with the provision of additional seats on the aircraft with payment established by the carrier.
The carrier has the right to refuse to transport a passenger in a wheelchair, a sick person on a stretcher, if there are no conditions on individual aircraft that are necessary for the transportation of such passengers.
111. A passenger deprived of sight and / or hearing is transported with an accompanying person or without an accompanying person under the supervision of a carrier, if such transportation is provided for by the rules of the carrier.
112. A deaf passenger, in agreement with the carrier, may be transported without an accompanying person.
113. A visually impaired passenger, in agreement with the carrier, may be transported accompanied by a guide dog.
Transportation of a visually impaired passenger accompanied by a guide dog may be carried out upon presentation to the carrier of a document confirming the disability of this passenger and a document confirming the special training of the guide dog.
A guide dog accompanying a visually impaired passenger is transported free of charge in excess of the free baggage allowance. A guide dog must be collared and muzzled and tied to a seat at the feet of the passenger it accompanies.
114. An unaccompanied passenger deprived of sight and/or hearing, a passenger in a wheelchair who is unable to move independently, or a sick person on a stretcher is accepted for transportation under the supervision of the carrier in agreement with the carrier and after issuing, in accordance with the rules of the carrier, a written application for carriage under supervision carrier.
115. Transportation of a passenger who, in accordance with an air carriage agreement, arrived at the transfer airport on one flight, and is then transported by another flight of the same or another carrier along the route of carriage (hereinafter referred to as the transfer passenger), is carried out in accordance with agreements between carriers.
116. The carrier or authorized agent is obliged to inform the transfer passenger about the pre-flight formalities and requirements related to border, customs, immigration, sanitary and quarantine, veterinary, phytosanitary and other types of control in accordance with the legislation of the Russian Federation, which he must complete at the transfer airport for further transportation along the route, as well as the requirements of state authorities at the transfer points for international transportation.
117. When performing transportation under one transportation document or additional transportation documents issued together with it, the carrier is obliged to ensure the minimum connecting time with the flight for which the passenger has booked a seat, allowing the passenger to go through all the pre-flight formalities provided for at the airport of transfer and fulfill the requirements related to the border , customs, immigration, sanitary and quarantine, veterinary, phytosanitary and other types of control in accordance with the legislation of the Russian Federation.
IX. Passenger stop en route
118. The passenger, in agreement with the carrier, may interrupt his transportation at the airport (point) indicated on the ticket, in which, according to the passenger’s air carriage agreement, the time between the passenger’s arrival at the airport and his departure from the airport is more than twenty-four hours (hereinafter referred to as the stopover airport) .
Passenger stopover along the route of transportation is allowed within the period of validity of the carrier's obligation to transport the passenger, provided that it is agreed in advance with the carrier, indicated on the ticket, taken into account when calculating the cost of transportation, and in case of international transportation it is also allowed by the state authorities of that country, in the territory which is expected to stop.
119. If a passenger makes a stopover at an airport (point) along the route of transportation, then his baggage is checked in only to the airport (point) of the stopover and is subject to delivery to the passenger at this airport (point).
120. If, when booking transportation, the passenger did not declare a stop at the airport (point) along the route of transportation, but wished to make such a stop and declared it at the transfer airport or at the airport where the aircraft lands for technical and / or commercial service and continues to operate the flight by which it arrived at the airport (hereinafter referred to as the transit airport), then such a stop is regarded as a voluntary refusal of the passenger from transportation, except for the cases specified in clause 227 of these Rules, and further transportation may be continued after a corresponding change in the air transportation agreement passenger.
X. Carriage of luggage
121. Passenger's baggage is accepted for carriage upon check-in at the departure airport, transfer airport, stopover airport or other check-in point.
122. An aircraft passenger has the right to carry his baggage within the established norm without additional payment (hereinafter referred to as the free baggage allowance).
The free baggage allowance, including items carried by the passenger, is set by the carrier depending on the type of aircraft and cannot be less than ten kilograms per passenger.
123. The carrier is obliged to accept baggage for carriage within the free baggage allowance.
124. Excess baggage, oversized baggage and heavy baggage are accepted for carriage only if there is free carrying capacity on the aircraft and subject to payment by the passenger for the carriage of such baggage, unless the carriage of such baggage was agreed with the carrier and paid for at the time of booking.
125. If a passenger presented for transportation baggage with a weight and/or size smaller than booked and paid for in advance, the difference in payment for transportation between the booked and actual weight and/or size of baggage is subject to return to the passenger.
126. The passenger has the right to declare the value of his checked baggage.
The value of checked baggage is declared for each piece of baggage separately.
For the carriage of baggage with a declared value, a fee is charged, the amount of which is set by the carrier.
Payment for the carriage of baggage with a declared value is certified by a miscellaneous charges order or a receipt for payment of excess baggage, which indicates the points between which the passenger declared the carriage of baggage with a declared value.
127. If passengers are traveling in a group, then, at the request of the passengers, the carrier is obliged to apply to these passengers the amount of free baggage allowance for each of the passengers.
The aggregation applies only to the free baggage allowance. Baggage is checked out for each passenger individually.
128. Each piece of checked baggage must be properly packaged to ensure its safety during transportation and handling and exclude the possibility of harm to passengers, crew members, third parties, damage to the aircraft, luggage of other passengers or other property.
Baggage that does not meet the requirements of this paragraph is not allowed for carriage.
129. Baggage that has external damage that does not affect its safety during transportation and handling and cannot harm passengers, crew members, third parties, damage the aircraft, luggage of other passengers or other property, may be accepted for transportation as checked baggage with the consent of the carrier. In this case, the presence and type of damage are confirmed by the signature of the passenger.
130. A passenger is not recommended to put fragile and perishable items, banknotes, jewelry, precious metals, securities and other valuables, business documents, keys and other similar items into his checked baggage.
131. The weight of one piece of checked baggage must not exceed fifty kilograms.
132. Checked baggage of a passenger must be transported on the same aircraft on which the passenger is traveling.
133. Items are accepted as carry-on baggage, the weight and dimensions of which are established by the carrier and allow them to be safely placed in the cabin of the aircraft.
134. The passenger is obliged to take care of the safety of hand luggage and items specified in paragraph 135 of these Rules, carried in the cabin of the aircraft. When leaving, the passenger is obliged to take with him the hand luggage placed on board the aircraft and the things specified in paragraph 135 of these Rules.
135. In excess of the established free baggage allowance and without charging a fee, a passenger has the right to carry the following items if they are with the passenger and not included in the baggage:
handbag or briefcase;
folder for papers;
bouquet of flowers;
outerwear;
printed publications for in-flight reading;
baby food for the child during the flight;
cell phone;
camera;
video camera;
portable PC;
suit in a suitcase;
baby cradle when transporting a child;
crutches, stretchers or a wheelchair when transporting a passenger with reduced mobility.
The things specified in this paragraph are not presented for weighing, are not subject to registration and are not marked with tags.
136. Transportation of oversized baggage, heavy baggage, pets and birds, with the exception of guide dogs, traveling with a visually impaired passenger, is paid at the rates established by the carrier.
The transportation of the said baggage is paid for based on its actual weight at the rates established by the carrier, regardless of other things of the passenger carried as baggage.
137. In the event of a forced downgrade of the class of service, the passenger has the right to carry baggage at the free baggage allowance established for the paid class of service.
138. Baggage is not allowed for transportation if the weight, number of pieces, size, packaging or contents of which do not comply with the requirements of international treaties of the Russian Federation, these Rules, other regulatory legal acts of the Russian Federation, the legislation of the country, to the territory, from the territory or through the territory of which carriage of baggage, or the rules of the carrier.
139. From the moment the checked baggage is handed over for carriage and until the moment it is issued, the passenger's access to the checked baggage is prohibited, except for cases of its identification or additional examination by the relevant authorized services.
140. Items that can cause harm to the aircraft, persons or property on board the aircraft, animals and birds (except for pets (birds), insects, fish seed, reptiles, rodents) are not allowed for carriage by air as baggage. , experimental and sick animals, as well as items and substances, the air transportation of which as baggage is prohibited by the legislation of the Russian Federation, international treaties of the Russian Federation, as well as the legislation of the country, to, from or through the territory of which transportation is carried out.
XI. Features of transportation of certain categories of baggage
141. With the consent of the carrier, passenger baggage may be carried in the cabin of the aircraft that requires special precautions during transportation or special conditions for its handling (fragile and breakable objects, film and photographic equipment, television and video equipment, household office equipment, musical instruments, electronic and optical devices, etc.).
Baggage carried in the cabin of the aircraft is placed in specially designed places (compartments), and in their absence - on a separate passenger seat. In the case of carriage of baggage on a separate passenger seat, the passenger is obliged to pay for a separate passenger seat(s) for this baggage in accordance with the rules of the carrier.
The weight of one piece of baggage carried in the cabin of the aircraft must not exceed eighty kilograms, and its dimensions must allow it to be placed on a separate passenger seat. The packaging of baggage carried in the cabin of the aircraft must ensure its fastening on the passenger seat.
Delivery to the aircraft of baggage carried in the cabin of the aircraft, its lifting, placement in the cabin of the aircraft, removal from the aircraft and delivery from the aircraft are carried out by the passenger carrying this baggage.
142. Transportation of diplomatic baggage is carried out in accordance with the legislation of the Russian Federation, international treaties of the Russian Federation and the rules of the carrier.
143. Pets (birds) may be carried as baggage.
Pets (birds) may be transported in the aircraft cabin with the consent of the carrier.
When transporting pets (birds), the passenger is obliged to provide the necessary documents provided for by the legislation of the Russian Federation, international treaties and the legislation of the country, to the territory, from the territory or through the territory of which the transportation is carried out.
Pets (birds) when transported by air must be placed in a strong container (cage) that provides the necessary convenience during transportation, with air access and a reliable lock (lock). The bottom of the container (cage) must be tight, waterproof and covered with absorbent material. The container (cage) must prevent spillage of the absorbent material. The bird cage must be covered with a dense light-tight fabric.
The weight of a pet (bird), the weight of a container (cage) and food intended for feeding an animal (bird) is not included in the free baggage allowance and is paid by the passenger in accordance with the tariff set by the carrier.
144. Guide dogs traveling with a visually impaired passenger are transported in the manner prescribed by paragraph 113 of these Rules.
145. Oversized baggage is accepted for carriage provided that the dimensions of the loading hatches and the baggage and cargo compartments of the aircraft allow it to be loaded (unloaded) into (from) the aircraft and placed on board the aircraft.
XII. Checked Baggage Claim
146. The carrier is obliged to ensure that passengers are informed of the place where checked-in baggage is claimed at the airport of destination, stopover or transfer, as well as the reason and duration of any delay in the delivery of baggage, and ensure that passengers receive baggage.
147. The passenger is obliged to receive the checked baggage immediately after it is presented for collection on the basis of the baggage receipt and the tear-off coupon of the numbered baggage tag.
148. Checked baggage is issued at the airport to which the checked baggage was accepted for carriage.
At the request of the passenger, checked baggage can also be issued at the airport of departure or at the airport of transfer, airport of transit, airport of stopover, if baggage delivery at these points is not prohibited by international treaties of the Russian Federation, regulatory legal acts of the Russian Federation or the legislation of the country, to the territory, from the territory or through the territory through which the carriage is carried out, and if the time and circumstances allow for extradition.
149. If a passenger is unable to present a baggage receipt or a tear-off coupon of a numbered baggage tag, the carrier may issue the baggage to such a passenger, subject to the presentation of evidence of his rights to this baggage.
XIII. Storage and tracing of checked baggage
150. Checked baggage is stored at the airport to which the baggage must be delivered in accordance with the passenger's air carriage agreement within two days, including the day of arrival of the aircraft on which the checked baggage was delivered, without charging an additional fee.
Further storage of checked baggage is provided by the carrier or service organization. Expenses for the storage of luggage not received by the passenger within the period established by this paragraph shall be reimbursed in accordance with the civil legislation of the Russian Federation.
151. If checked baggage, with a properly issued numbered baggage tag, arrived at the airport (point) of destination, transfer or stopover and was not received or claimed by the passenger, the carrier shall search for the owner of the checked baggage.
If the search for the owner of the checked baggage has yielded positive results, the carrier ensures that the owner of the checked baggage is sent a written notice of the need to receive the baggage and the procedure for receiving or delivering the baggage.
Checked baggage is stored for six months from the date of sending a notification to the owner of the checked baggage about the need to collect the baggage, and if the owner of the checked baggage is not found - from the day the aircraft arrives at the airport. If the passenger does not receive the checked baggage after the expiration of the specified period, the baggage may be sold or destroyed in the manner prescribed by the regulatory legal acts of the Russian Federation.
152. Hand luggage and things specified in paragraph 135 of these Rules, forgotten by the passenger on board the aircraft and found after the flight, are stored at the airport of their discovery for six months from the date of arrival of the aircraft at the airport.
After six months from the date of arrival of the aircraft at the airport, hand luggage and items specified in clause 135 of these Rules may be sold or destroyed in the manner prescribed by the regulatory legal acts of the Russian Federation.
153. Luggage subject to customs control shall be stored and disposed of in accordance with the procedure established by the customs legislation of the Russian Federation.
154. If the carrier has not given the passenger the checked baggage at the airport to which the baggage must be delivered in accordance with the contract for the air carriage of the passenger, then, upon the written application of the passenger, issued on the basis of the transportation document, the carrier provides the necessary measures to search for the checked baggage, including:
sending a request to the airport of departure about the presence of baggage;
sending requests to airports where baggage could be delivered by mistake;
sending a request for re-delivery of baggage in case of its detection.
The carrier ensures the search for baggage immediately upon presentation by the passenger of an application for non-receipt of baggage.
If the checked baggage is not found within twenty-one days from the date of submission of the application for non-receipt of the baggage, the passenger has the right to demand compensation for damage caused by the loss of the checked baggage.
If checked baggage is found, the carrier ensures notification of the owner of the checked baggage and its delivery to the airport (point) indicated by the passenger and, at the request of the passenger, to the address indicated by him without charging an additional fee.
155. In case of arrival at the airport of checked baggage, on the numbered baggage tag of which the airport (point) is indicated, which is different from the airport (s) (point (s) to which (s) according to the passenger’s air carriage agreement the baggage (hereinafter referred to as mishandled baggage) or checked baggage that arrived at the airport without a numbered baggage tag and was not claimed by the passenger (hereinafter referred to as undocumented baggage), the carrier ensures the search for the owner of such baggage and its storage during the entire time of search for the owner of the baggage.
156. If mishandled baggage arrives at the airport, the carrier must ensure that the existing baggage requests are checked.
If there are requests for baggage, the carrier ensures that the baggage is sent in accordance with the request for baggage.
In the absence of requests for baggage, the carrier ensures that a notification is sent to the airport from which the baggage was delivered and the baggage is sent in accordance with the data indicated on the numbered baggage tag. If it is impossible to send baggage to the airport according to the numbered baggage tag, the carrier ensures that the baggage is sent to the airport from which the baggage was delivered.
157. In case of arrival at the airport of undocumented baggage, the carrier shall ensure the drawing up of an act. Undocumented baggage is weighed, opened, its contents are described and sealed. Luggage is opened by a commission created by the carrier or service organization.
The carrier is obliged to ensure that the baggage is checked according to the statements of passengers about the non-receipt of baggage, sending requests to the airports from which the baggage could be delivered.
If the undocumented baggage is found to comply with the baggage requests, the baggage is delivered in accordance with this request.
158. If, during the search for checked baggage, the contents of which deteriorate after a certain period of storage or under the adverse effects of temperature, humidity or other environmental conditions (hereinafter referred to as perishable baggage) is in danger of deterioration, the carrier has the right to immediately destroy all perishable baggage or part of it .
XIV. Acceptance of cargo for transportation
159. Cargo is accepted for air transportation, which, by its quality, properties, volume, weight and packaging, is approved for transportation by aircraft in accordance with the requirements of international treaties of the Russian Federation, these Rules and other regulatory legal acts of the Russian Federation, as well as the legislation of the country, on territory, from the territory or through the territory of which the cargo is transported.
160. Cargo is accepted for carriage under the following conditions:
the dimensions of the cargo must ensure its free loading (unloading) into the aircraft, its placement in the baggage and cargo compartments and fastening, including on / in the means of packaging;
the weight, dimensions or volume of the cargo do not exceed the norms established for a certain type of aircraft, including when they are attached to / in the packaging means;
the cargo must be properly packed, ensuring the possibility of its reliable placement and fastening on board the aircraft and safety during transportation, transshipment, reloading, transportation and storage;
the packaging of each piece of cargo must have a shipping and transport marking, and a cargo that requires special conditions of transportation must also have a special marking;
cargo during transportation should not create a danger to passengers, crew members of the aircraft on which it is transported, as well as to baggage or cargo transported together with it;
the consignor must provide the necessary documents provided for by the legislation of the Russian Federation, the legislation of the country, in the territory, from the territory or through the territory of which the transportation is carried out, international treaties, as well as the rules of the carrier;
import, export, transit or transfer of cargo must be permitted by the laws and regulations of the country, into, from or through the territory of which the transportation is carried out.
If at least one of the specified conditions is not observed, the carrier or authorized agent has the right to refuse to accept the cargo for transportation.
161. The dimensions of the cargo space are limited by the dimensions of the loading hatches and baggage cargo compartments of the aircraft.
The weight of the cargo carried on the aircraft is limited by the maximum payload of the aircraft.
The weight of the cargo must not exceed the pressure of the cargo on the deck of the aircraft, which is permissible for a particular type of aircraft.
162. Acceptance of cargo for carriage is certified by the issuance of a consignment note.
163. Acceptance of cargo for transportation is carried out by the carrier or an authorized agent and includes the following types of work:
weighing and measuring cargo;
verification of compliance of the actual condition of the cargo with the information specified in the application of the consignor, and in cases established by the legislation of the Russian Federation, also in the documents for dangerous goods;
registration of documentation for the acceptance and transfer of cargo and ensuring financial settlements with the consignor for the performance of cargo transportation;
bill of lading.
164. When accepting cargo for carriage, the carrier or an authorized agent must weigh the cargo in the presence of the consignor and indicate its actual weight on the consignment note. If, when weighing the cargo, a difference is established with the weight of the cargo declared by the consignor, the final weight is taken to be the weight established during weighing by the carrier or an authorized agent.
165. When accepting oversized cargo for transportation, it is allowed to be guided by the weight characteristics of the cargo specified in the documentation submitted by the consignor, as indicated in the consignment note. The shipper is obliged to provide reliable information about the weight of oversized cargo.
166. The totality of the package and its contents prepared for transportation (hereinafter referred to as the package) is marked in accordance with paragraph 177 of these Rules.
167. A consignment consisting of several packages may be weighed in whole or in parts. Determining the total weight of a consignment based on selective weighing of individual packages is not allowed.
168. The shipper has the right to declare the value of the shipped cargo.
A fee set by the carrier is charged for declaring value.
The procedure for the carriage of goods with a declared value is established by the carrier.
169. The consignor is obliged to provide reliable and sufficient information about the cargo provided for by international treaties of the Russian Federation, these Rules, other regulatory legal acts of the Russian Federation and the legislation of the country, to, from or through the territory of which the cargo is being transported.
170. The carrier or an authorized agent, after accepting the cargo for transportation, shall document the formation of the commercial cargo load for a specific flight.
171. Cargo must be delivered to the airport of departure, taking into account the time required for its processing, as well as for passing pre-flight formalities and fulfilling requirements related to border, customs, immigration, sanitary and quarantine, veterinary, phytosanitary and other types of control in accordance with the legislation of the Russian Federation.
Acceptance of cargo from the consignor is carried out taking into account the specified terms.
172. Handling of cargo is carried out by a carrier or service organization on the basis of a contract.
XV. Tare, packaging and marking of cargo
173. Cargoes must be packed in containers, containers and other components and materials that ensure the protection of the cargo from damage, deterioration and loss, the integrity of the cargo, the protection of the environment from pollution, as well as the handling of the cargo (hereinafter referred to as packaging), taking into account the specific properties of the cargo and features in such a way as to ensure their safety during transportation, transshipment, reloading, transportation and storage, as well as exclude access to the contents and the possibility of causing harm to passengers, crew members, third parties, aircraft, other cargo, baggage or property of the carrier.
174. The packaging of the cargo must ensure the possibility of its reliable fastening on board the aircraft.
175. The packaging of the cargo must have a clean surface, not have sharpened corners, protrusions that can lead to damage or contamination of the aircraft and its equipment, as well as other cargo and baggage carried together with it.
176. Without packaging, in agreement with the carrier or an authorized agent, heavy and / or oversized cargo can be transported, if this is allowed by the technical conditions of its transportation.
177. Each package must have a shipping and transport marking, and a package with cargo requiring special conditions of transportation must also have a special marking.
The carrier indicates in the transport marking information about the airport (point) of departure, the airport (point) of destination, the number of packages in the consignment, the serial number of the package, the weight of the package, the number of the consignment note.
The consignor indicates reliable and sufficient information about the address and surname, first name, patronymic or name of the consignor and consignee, the weight of the package, the number of packages for the consignment, the serial number of the package in the shipper's marking, as well as information about the nature of the cargo requiring special conditions of transportation in special marking.
The shipping label must contain signs indicating how the cargo is to be handled.
178. Packing of packages handed over for transportation with a declared value must be sealed by the consignor. Seals should be standard, have clear imprints of numbers or letters.
179. The carrier or service organization has the right to open the packaging of the cargo in the presence, as well as in the absence of the consignor or consignee in order to ensure the safety of the cargo or certify the detected malfunction in the following cases:
violation of the packaging or seals of the consignor;
the need to establish the nature and condition of undocumented cargo;
requirements of aviation security services, if there are grounds;
requirements of authorized state bodies.
The opening of the cargo package is carried out by a commission created by the carrier or service organization. After opening the package, the cargo must be repackaged and sealed by the carrier or service organization.
An act is drawn up on opening the cargo package, which indicates the actual weight of the damaged package, the number of packages in the consignment, describes the contents and condition of the cargo, damaged packages. The act is signed by the carrier.
180. If the transfer cargo arrived at the airport in a package that does not ensure its safety for further transportation, the carrier transferring the cargo must ensure that the cargo is repacked. Further transportation of the transfer cargo is carried out after the elimination of packaging defects and the execution of the act attached to the consignment note.
181. In case of detection of fuzzy transport markings on cargo, absence of transport markings on cargo, violation of packaging, violation of seals, cargo without documents, documents without cargo, absence of cargo and / or consignment note entered in the cargo list, shortage, damage (spoilage) of cargo ( further - malfunctions during transportation) the carrier or service organization draws up an act.
XVI. Cargo handling
182. The consignor has the right, in the manner prescribed by these Rules or the rules of the carrier:
receive back the cargo handed over for transportation before its departure;
change in the consignee's consignment note before the delivery of the cargo to the person authorized to receive it;
dispose of the cargo in case of non-acceptance by the consignee or the impossibility of issuing it to the consignee.
183. In the event of a change in the conditions of carriage stipulated by the contract for the carriage of goods by air, the carrier is obliged to notify the consignor or consignee of this and ask for their instructions regarding this cargo.
184. Orders of the consignor related to the carriage of goods are binding, except in cases where such an order may cause damage to the carrier or other persons.
185. If the execution of the order of the shipper is impossible, the carrier has the right to refuse to execute this order and is obliged to immediately send a notification to the shipper about the impossibility of executing his order.
186. Disposal of cargo is subject to the presentation of the original consignment note to the carrier. All instructions of the consignor on the disposal of the cargo are made in writing.
187. The costs associated with the disposal of cargo shall be reimbursed by the consignor, except for the case when the disposal of cargo is caused by a violation of the contract for the carriage of cargo by air by the carrier.
188. The consignor has the right to dispose of the cargo until the moment the consignee receives the cargo or the consignee performs actions indicating that he claims the cargo. In case of non-acceptance of the cargo by the consignee or the impossibility of issuing it to the consignee, the consignor is obliged to dispose of the cargo.
XVII. Goods requiring special conditions of carriage
189. Transportation of valuable cargo, perishable cargo, heavy cargo, oversized cargo, bulky cargo, livestock, dangerous cargo, human remains, animal remains requires special conditions for air transport.
190. Goods requiring special conditions of carriage are accepted for carriage if they are approved for carriage by international treaties of the Russian Federation, regulatory legal acts of the Russian Federation, the legislation of the country, on the territory, from the territory or through the territory of which such goods are transported.
191. The consignor must present for transportation a good-quality perishable cargo and documents confirming that the perishable cargo will not lose its qualities during its transportation within the time limits stipulated by the air cargo transportation agreement.
Acceptance for transportation of perishable cargo without documents confirming the quality of the cargo is not allowed.
Documents confirming the quality of perishable cargo, issued by the authorized state authority, must be presented by the consignor separately for each consignment.
192. If the carrier cannot ensure the delivery of perishable cargo within the time period during which the cargo does not lose its qualities, he has the right not to accept the cargo for transportation.
193. If a perishable cargo accepted for carriage cannot be transported within the period specified in the consignment note, the carrier is obliged to immediately notify the consignor of this and return the cargo and the carriage fee to him, unless other instructions are given by the consignor.
194. If perishable cargo is in danger of deterioration, the carrier shall take measures agreed with the consignor, necessary to ensure its own interests and the interests of the consignor, consignee and other persons.
195. Animals are accepted for transportation upon presentation by the consignor of documents stipulated by international treaties of the Russian Federation, regulatory legal acts of the Russian Federation and the legislation of the country, to, from or through the territory of which transportation is intended.
Animals are accepted for transportation in strong containers (containers, transport cages, etc.), which provide the necessary convenience during transportation, safety and compliance with sanitary requirements, as well as fastening on board the aircraft.
196. Air transportation of weapons, ammunition, explosive devices, explosive, poisonous, flammable and other hazardous substances and items prohibited for transportation in accordance with the Technical Instructions for the Safe Transport of Dangerous Goods by Air (Doc 9284 AN / 905 ICAO) is carried out in in accordance with international treaties of the Russian Federation and regulatory legal acts of the Russian Federation.
Only properly classified, identified, packaged, marked, documented dangerous goods are accepted for transportation in accordance with the requirements of international treaties of the Russian Federation and regulatory legal acts of the Russian Federation.
197. Coffins with human remains, urns with ashes, as well as animal remains in boxes that meet safety and sanitary standards are accepted for air transportation.
198. Human and animal remains are accepted for transportation provided that the consignor presents the documents stipulated by the regulatory legal acts of the Russian Federation and / or the legislation of the country to, from or through the territory of which the transportation is carried out.
199. Carrying out of seeing off, meetings, ceremonies, other ritual actions when accepting for transportation, loading (unloading) into (from) an aircraft coffins with human remains, urns with ashes is not allowed.
200. Transportation of coffins with human remains, as well as boxes with animal remains, if there are luggage compartments in the same cabin together with passengers, is not allowed.
201. It is not allowed to include in cargo shipments containing dissimilar items and goods: valuable cargo, animals, coffins with human remains and urns with ashes, dangerous cargo.
XVIII. Issuance of cargo
202. Carriage of cargo is considered completed after the delivery of the cargo to the consignee in accordance with the conditions specified in the contract for the carriage of cargo by air.
203. The carrier is obliged to ensure proper storage of the cargo arrived at the airport of destination before issuing it to the consignee within the period established by these Rules, the rules of the carrier or the contract for the carriage of cargo by air.
204. The carrier is obliged to ensure that the consignee is notified of the arrival of the cargo at his address no later than twelve hours after the arrival of the aircraft on which the cargo was delivered to the airport of destination, and cargo requiring special conditions of transportation, with the exception of oversized, heavy and bulky - no later than three hours from the moment of arrival of the aircraft on which the cargo was delivered to the airport of destination, unless otherwise provided by the contract for the carriage of cargo by air.
205. Delivery of cargo is made to the consignee specified in the consignment note at the airport of destination.
206. Delivery of cargo to the consignee is carried out only after payment of all payments and fulfillment of requirements related to border, customs, immigration, sanitary and quarantine, veterinary, phytosanitary and other types of control in accordance with the legislation of the Russian Federation.
207. To fulfill the requirements related to the border, customs, immigration, sanitary-quarantine, veterinary,. phytosanitary and other types of control in accordance with the legislation of the Russian Federation and payment of payments, the consignment note (the original for the carrier and the original for the consignee), as well as other documents related to the cargo, are issued by the carrier or the service organization to the consignee against receipt.
208. When issuing cargo, the carrier or service organization is obliged to check the number of packages and the weight of the arrived cargo.
209. Upon detection of damage to the packaging, seals of the consignor, which may affect the condition of the cargo, the carrier is obliged, with the participation of the consignee, to weigh the damaged package, open it and calculate the contents.
210. The cargo is released to the consignee on the basis and in accordance with the data specified in the consignment note. In this case, the original consignment note for the carrier with the note "confirmation of receipt of the goods" and the signature of the consignee is returned to the carrier or service organization. In case of discrepancy between the actual name of the cargo, its weight, the number of packages with the data specified in the consignment note, damage, damage to the cargo, detection of cargo without shipping documents or shipping documents without cargo, a commercial act is drawn up.
211. The consignee is obliged to accept and take out the cargo. The consignee has the right to refuse to receive damaged or spoiled cargo if it is established that the quality of the cargo has changed so much that it is impossible to use it in full and (or) in part in accordance with its original purpose.
XIX. Cargo storage
212. If the consignee did not receive the arrived cargo within three days from the day following the day the notification of the arrival of the cargo was sent to his address, or within the time period established by the rules of the carrier or the contract for the air carriage of cargo, or refused to accept it, the carrier is obliged to notify the shipper, to retain the goods for storage at the expense and risk of the shipper.
213. If the consignee has not claimed the arrived cargo after ten days from the date of sending the notification of the arrival of the cargo to his address, the carrier sends the consignee a notification about the need to receive the cargo.
If after ten days from the date of sending the notification of the need to receive the cargo, the cargo is not claimed or the consignee refused to accept it, the carrier notifies the consignor of the non-delivery of the cargo. The said notification must contain a warning about the possible sale or destruction of the cargo in the absence of the consignor's orders within the period specified in the notification.
In the absence of orders from the consignor within thirty days from the date of sending a notice of non-delivery of the cargo, or if the execution of the orders received is impossible, the cargo is recognized as unclaimed and can be sold or destroyed in the manner prescribed by Chapter XXI of these Rules.
214. If cargo arrives at the airport without a consignment note and other necessary documents, cargo with unclear marking or in its absence (hereinafter referred to as undocumented cargo), the carrier takes measures to store this cargo during the entire time of searching for documents and the consignor and / or consignee , but not more than sixty days from the date of arrival at the airport of the aircraft on which the undocumented cargo was delivered. If, after the expiration of the specified period, the consignee or consignor is not identified, the cargo is recognized as unclaimed and can be sold or destroyed in the manner prescribed by Chapter XXI of these Rules.
215. Storage of cargo subject to customs control and its disposal are carried out in accordance with the procedure established by the customs legislation of the Russian Federation 11 .
XX. Cargo search
216. If, upon arrival of the aircraft at the airport of destination or airport of transfer, it is discovered that there is no cargo entered in the cargo list and / or a consignment note, a cargo without a consignment note and / or other necessary documents, a consignment note and / or other necessary documents without cargo, or cargo impossible to identify due to unclear transport marking on the cargo, or lack of marking, the carrier is obliged to search for the cargo and/or consignment note, other necessary documents and ensure the delivery of the cargo and/or consignment note and other necessary documents to the airport of destination or transfer airport.
217. Measures to search for the cargo / consignment note, other necessary documents are taken immediately from the moment of drawing up the act provided for in paragraph 181 of these Rules, and include the following steps:
sending a notification to the airport of departure about the malfunctions that occurred during the transportation of cargo on the flight on which the cargo was delivered (not delivered) / consignment note, other necessary documents;
formation of a search case;
sending requests to the airports from which the cargo/consignment note, other necessary documents could be delivered or to which the cargo/consignment note, other necessary documents could be sent;
sending instructions on the disposal of the cargo / consignment note, other necessary documents in case of detection of mishandled cargo / consignment note, other necessary documents.
XXI. The procedure for the sale and destruction of unclaimed cargo
218. Cargo is subject to sale or destruction if it is recognized as unclaimed, as well as in the case specified in paragraph 194 of these Rules.
219. The decision to sell or destroy the cargo is made by a commission formed by the carrier.
The commission includes representatives of the service organization, the expert organization, and in the case of the sale of the cargo - also the appraiser.
In accordance with the regulatory legal acts of the Russian Federation, representatives of state bodies may be included in the commission.
220. The Commission must check the availability of documents and materials confirming the timeliness and completeness of the measures taken to identify the ownership of the cargo, and establish that the available materials are sufficient to make a decision on the sale or destruction of the cargo.
221. When deciding on the sale or destruction of cargo, the commission must consider the following documents:
the act provided for by paragraph 181 of these Rules;
consignment note (if any);
search case (except for the case specified in paragraph 194 of these Rules);
acts of an expert organization for the examination of cargo;
consignor's orders, documents on the consignee's refusal to receive the cargo (if any);
other documents stipulated by the regulatory legal acts of the Russian Federation.
222. The decision of the commission on the sale or destruction of the cargo is formalized by the act of sale or the act of destruction.
223. Cargoes are sold according to an estimate established by the commission. Implementation is carried out through trade organizations.
224. For destruction, the cargo is transferred to specialized organizations.
225. When selling cargo, the carrier has the right to withhold from the received amounts all the amounts due to him and other persons for reimbursement of expenses associated with non-receipt of cargo, and transfer the remaining amount to the consignor or passenger.
The sale of cargo does not release the consignor from reimbursement to the carrier and other persons of expenses not covered by funds received from the sale of cargo.
XXII. Termination of the contract for the carriage of passengers by air, the contract for the carriage of goods by air
226. The passenger has the right to refuse transportation in the manner prescribed by the legislation of the Russian Federation.
227. The forced refusal of a passenger from carriage is recognized as a refusal in the event of:
cancellation or delay of the flight indicated on the ticket;
changes by the carrier of the transportation route;
non-scheduled flight;
failed departure of the passenger due to the inability to provide him with a seat on the flight and the date specified in the ticket;
the failed transportation of a passenger on an aircraft caused by the delay of the passenger at the airport due to the duration of his inspection, if during the inspection of baggage or personal inspection of the passenger no substances and items prohibited for transportation were found;
failure by the carrier to provide flight connections in the event of a single transportation;
sudden illness of a passenger or illness or death of a member of his family traveling with him on an aircraft, which is confirmed by medical documents;
failure to provide the passenger with service in the class specified in the ticket;
incorrect issuance of the ticket by the carrier or authorized agent.
The carrier may recognize the passenger's refusal to be transported as forced in other cases.
228. In the event of a passenger’s involuntary refusal to travel, the carrier makes a note in the travel document or issues a document to the passenger confirming the circumstances specified in paragraph 227 of these Rules.
229. Refusal of a passenger from carriage in cases not provided for in paragraph 227 of these Rules is recognized as a voluntary refusal from carriage.
230. The carrier may unilaterally terminate the contract for the carriage of passengers by air, the contract for the carriage of goods by air in the following cases:
1) violation by a passenger, cargo owner, consignor of passport, customs, sanitary and other requirements established by the legislation of the Russian Federation in terms of air transportation, in international air transportation also by the rules determined by the relevant authorities of the state of departure, destination or transit;
2) refusal of a passenger, cargo owner, consignor to comply with the requirements imposed on them by federal aviation regulations;
3) if the state of health of an aircraft passenger requires special conditions for air transportation or threatens the safety of the passenger or other persons, which is confirmed by medical documents, as well as creates confusion and irreparable inconvenience for other persons;
4) the refusal of the passenger of the aircraft to pay for the carriage of his baggage, the weight of which exceeds the established free baggage allowance;
5) the refusal of the passenger of the aircraft to pay for the transportation of the child accompanying him, except for the cases provided for by subparagraph 3 of paragraph 2 of Article 106 of the Air Code of the Russian Federation;
6) violation by the passenger of the aircraft of the rules of conduct on board the aircraft, creating a threat to the safety of the flight of the aircraft or a threat to the life or health of other persons, as well as failure by the passenger of the aircraft to comply with the orders of the aircraft commander, presented in accordance with Article 58 of the Air Code of the Russian Federation;
7) the presence in things that are with the passenger, as well as in baggage, cargo of items or substances prohibited for air transportation 12 .
XXIII. Refund of money paid for transportation
231. The refund of the amounts paid for the carriage (hereinafter referred to as the amounts) is made by the carrier or, on his behalf, by an authorized agent at the place of payment for the carriage, as well as at the points provided for by the rules of the carrier.
232. Refunds are made on the basis of an unused (partially used) transportation document, an order for miscellaneous charges, a receipt for payment of excess baggage, a receipt for miscellaneous charges to the person indicated in the transportation document, an order for miscellaneous charges, a receipt for payment of excess baggage, a receipt for miscellaneous charges upon presentation a document proving his identity, or to an authorized person - upon presentation of an identity document and a document confirming the right to receive money.
233. In the case of advance payment for transportation in accordance with paragraph 36 of these Rules, the refund is made to the person who paid for the transportation, upon presentation of a document proving his identity, and on the basis of an order for miscellaneous charges.
234. The claim for the return of amounts is presented in the manner prescribed by the rules of the carrier, and the contract for the carriage of passengers by air, the contract for the carriage of goods by air.
235. In the event of a passenger’s involuntary refusal of carriage or part of the carriage due to a violation of the terms of carriage, the passenger shall be refunded the entire amount paid for the carriage, except for the case when the carriage of the passenger was partially performed and the passenger accepted the completed part of the carriage. If the passenger accepted the completed part of the carriage, the passenger will be refunded the amount for the unfulfilled part of the carriage.
In the event of a passenger’s forced refusal to travel for reasons not related to the violation of the terms of transportation, the passenger will be refunded the entire amount paid for the transportation, if the transportation was not performed on any section, or the amount for the unfulfilled part of the transportation, if the transportation was partially performed.
236. In the event of a passenger’s voluntary refusal to travel with a notification to the carrier no later than twenty-four hours before the start of the transport from the airport of departure, the transfer airport, the stopover airport, the passenger shall be refunded the entire amount paid for the carriage, if the carriage on any section is not has been performed, or the difference between the amount paid for the entire carriage and the amount charged for the completed part of the carriage, if the carriage has been partially performed, shall be refunded.
In the event of a passenger voluntarily refusing to be transported by notifying the carrier less than twenty-four hours before the start of transportation from the departure airport, transfer airport, stopover airport, the passenger is charged an amount not exceeding twenty-five percent of the amount paid for the entire transportation, if carriage on any section was not performed, or from the amount paid for the unfulfilled part of the carriage, if the carriage was partially performed.
237. In case of termination at the initiative of the carrier of the contract for the carriage of passengers by air, the contract for the carriage of goods by air to the passenger, the amount paid for the carriage is returned to the consignor, except for the case provided for in paragraph 238 of these Rules.
238. In the event of termination, at the initiative of the carrier, of the contract for the air carriage of a passenger in connection with a violation by the passenger of the rules of conduct on board the aircraft, endangering the safety of the flight of the aircraft or a threat to the life or health of other persons, as well as failure by the passenger to comply with the instructions of the aircraft commander, presented in in accordance with Article 58 of the Air Code of the Russian Federation, the amount paid for air transportation to the passenger is not returned.
239. In cases of forced downgrading of the class of service of a passenger due to the fault of the carrier, the difference between the paid fare and the applied fare is paid.
240. Refunds to passengers for transportation performed by a charter flight are made in the manner prescribed by the legislation of the Russian Federation.
1 Collection of Laws and Orders of the Workers' and Peasants' Government of the USSR, 1934, ed. P, N 20, Art. 176.
2 Collection of Legislation of the Russian Federation, 1997, N 12, Art. 1383; 1999, N 28, art. 3483; 2004, N 35, art. 3607, no. 45, art. 4377; 2005, N 13, art. 1078; 2006, N 30, art. 3290, Art. 3291; 2007, N 1, art. 29.
3 Article 102 of the Air Code of the Russian Federation.
4 Article 105 of the Air Code of the Russian Federation.
5 Article 3 of the Convention for the unification of certain rules relating to international air transport.
6 Article 20 of the Federal Law of August 15, 1996 N 114-FZ "On the Procedure for Departure from the Russian Federation and Entry into the Russian Federation" (Sobraniye Zakonodatelstva Rossiyskoy Federatsii, 1996, N 34, Art. 4029).
7 Article 23 of Federal Law No. 114-FZ of August 15, 1996 "On the Procedure for Departure from the Russian Federation and Entry into the Russian Federation".
8 Clause 1 of Article 110 of the Air Code of the Russian Federation.
9 Clause 2 of Article 110 of the Air Code of the Russian Federation.
10 Clause 2 of Article 111 of the Air Code of the Russian Federation.
11 Clause 3 of Article 112 of the Air Code of the Russian Federation.
12 Clause 1 of Article 107 of the Air Code of the Russian Federation.
2.1.1. Securing a passenger seat and carrying capacity on the Airline's aircraft for the carriage of passengers, baggage, cargo for a specific flight and date (hereinafter referred to as booking) is a prerequisite for the carriage of passengers, baggage, cargo by air.
2.1.2. Reservation of a passenger seat and carrying capacity for a passenger is made by the carrier or its authorized agent directly at the points of sale of transportation, either by phone, e-mail, or independently through information systems.
2.1.3. When booking, automated booking systems are used.
2.1.4. Booking of carrying capacity is valid only if it is entered into the booking system, performed in accordance with the established Rules and does not contradict the terms of the contract of carriage. Information about the booking made must be provided by the carrier or an authorized agent to the passenger, shipper.
2.1.5. When booking, the passenger provides the necessary information about his personal data and, if available, about the special conditions for the carriage of the passenger, luggage. If the passenger refuses to provide the information necessary for booking, the booking will not be made. When booking, the passenger can provide a phone number or other contact method to inform him.
2.1.6. When booking a passenger seat and carrying capacity for a passenger, the carrier or an authorized agent:
- provides the passenger with reliable and complete information about the timetable of the movement of aircraft, the availability of free passenger seats and carrying capacities, tariffs and conditions for the application of tariffs, including information on the conditions for the return (non-refund) of the carriage fee paid for transportation, the Carrier's Rules, and the terms of the passenger air carriage contract, terms of service on board the aircraft, type of aircraft, and other related information.
2.1.7. When booking by an authorized agent, the passenger, the consignor is provided with information in accordance with the priority parameters of the conditions of carriage and/or general conditions of carriage specified by the passenger, the consignor.
2.1.8. The carrier and authorized agent have no right to transfer information received from a passenger or a consignor to third parties, except as otherwise provided by the legislation of the Russian Federation or international treaties of the Russian Federation.
2.1.9. To book, you must agree with the carrier transportation:
- a passenger with a child under 2 years old;
- a child who is not accompanied by an adult passenger or a passenger who, in accordance with the civil legislation of the Russian Federation, has acquired legal capacity in full before he reaches the age of eighteen, who will be transported under the supervision of the carrier;
- seriously ill passenger;
- a patient on a stretcher;
- a visually impaired passenger with a guide dog;
- a passenger whose ability to move when using air transport is limited and / or whose condition requires special attention when servicing (hereinafter referred to as a passenger with reduced mobility);
- pets (birds);
- service dogs;
- a passenger who has a weapon and/or ammunition;
- excess baggage;
- oversized baggage;
- heavy baggage;
- baggage that must be carried only in the cabin of the aircraft;
- valuable cargo;
- perishable cargo;
- dangerous goods;
- heavy cargo;
- oversized cargo;
- bulk cargo;
- cargo requiring special conditions of transportation;
- cargo with declared value and living creatures;
- human remains and animal remains.
2.1.10. The passenger can arrange for the carriage of baggage with a declared value. If there is doubt about the correctness of the declared value, the Carrier or an authorized agent may require the baggage to be opened for inspection. The Passenger is obliged to provide the Carrier or an authorized agent with proof of the declared value of the baggage (invoice, cash receipt, sales receipt or other document certifying the value). In case of refusal to open, lack of evidence of the declared value, disagreement in the amount of the assessment, baggage with a declared value is not accepted for transportation.
2.1.11. When booking a passenger seat and carrying capacity for a passenger, the carrier or an authorized agent has the right not to assign a specific passenger seat to the passenger in the aircraft cabin with the declared class of service. In this case, the number of the passenger seat allocated to the passenger is indicated when registering the passenger.
2.1.12. When booking a carriage with a transfer (transshipment) of a passenger, baggage, cargo at the airport specified in the transportation document, within twenty-four hours from one flight to another flight for further travel along the transportation route (transfer airport), the carrier or an authorized agent is obliged to ensure the reservation and receive a confirmation of booking on all sections of the carriage of passengers, baggage, cargo, including on sections that are carried by other carriers, allowing the passenger to arrive at check-in at the set time to go through the established check-in and baggage check-in procedures, pay for excess and (or ) other payable baggage, passing inspection, reloading baggage, cargo on another flight and fulfilling the requirements related to border, customs, immigration, sanitary and quarantine, veterinary, quarantine and phytosanitary types of control provided for by the legislation of the Russian Federation and / or legislature the territory of the country to, from or through the territory of which transportation is carried out, as well as procedures for the transfer of cargo from one aircraft to another
2.1.13. If the passenger did not use the reserved passenger seat on any section of the transportation route, the passenger must inform the carrier of his intention to continue transportation on subsequent sections of the transportation route. If the passenger has not informed the carrier of his intention to continue transportation, the carrier has the right to cancel the booking for each subsequent segment of the transportation route without notifying the passenger. A passenger's refusal to be transported on any part of the transportation route is recognized as a change in the transportation route and is carried out in the manner prescribed for the passenger to change the terms of the passenger air carriage agreement.
2.1.14. The carrier has the right to cancel the reservation of the carrying capacity without informing the passenger, the consignor in the following cases:
- if the passenger has not made payment for the carriage within the period established by the Carrier and the ticket has not been issued to him;
- if the consignor did not present the cargo for transportation within the period established by the Carrier or an authorized agent;
- if the consignor presented the cargo with incorrectly executed documents necessary to fulfill the requirements related to border, customs, sanitary and quarantine, veterinary, quarantine and phytosanitary types of control provided for by the legislation of the Russian Federation and / or the legislation of the country, to the territory, from the territory or through the territory of which transportation is carried out, or the cargo does not meet the requirements established by the regulatory legal acts of the Russian Federation and these Rules.
2.1.15. Booking on a ticket issued with an open date of departure is made subject to the availability of free passenger seats and free carrying capacity on the Carrier's flight within the validity of the passenger's air carriage agreement.
2.1.16. If a passenger holding a ticket with an open date of departure requests to book a carriage, and the carrier is unable to provide seat and capacity during the term of the contract, the carrier or an authorized agent must make a reservation for the next flight on which there is free passenger seat and carrying capacity of the class of service corresponding to the paid fare.
2.1.17. Reservation of a passenger seat and carrying capacity involves the transportation of a passenger and his baggage on the date, flight and route for which the reservation was made.
2.1.18. Reservation of a carrying capacity for cargo involves the transportation of cargo on the date, flight and route for which the booking was made, unless otherwise provided by the contract for the carriage of cargo by air.
2.1.19. Booking is made in the terms and in the manner established by the Carrier, in accordance with the terms of the tariff.
2.1.20. Reservation of a carrying capacity for cargo is made by the Carrier or an authorized agent.
2.1.21. The consignor, when booking a carrying capacity, must inform the Carrier or an authorized agent of information about the details of the consignor and consignee, the name of the cargo, the estimated date of dispatch, the gross weight (hereinafter referred to as the weight) and the volume of the cargo, the dimensions of each package, the number of packages, the terms of circulation with the cargo, properties of the cargo that require special conditions or precautions during its transportation, storage, handling.
2.1.22. Prior to booking a carrying capacity for cargo, the Carrier or an authorized agent checks the cargo for classifying the cargo or part of it as dangerous goods. Checking the cargo determines the possibility and conditions for the transport of dangerous goods.
2.1.23. When booking a carrying capacity for cargo, the carrier or authorized agent:
- Provides the consignor with information on the timetable for the movement of aircraft, tariffs and conditions for their application, the Rules of the Carrier, on the terms of the contract for the carriage of goods by air, the availability of free carrying capacity, tonnage, and other related information;
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8. Securing a passenger seat and carrying capacity on an aircraft for the carriage of a passenger, baggage, cargo for a specific flight and date (hereinafter referred to as booking) is a prerequisite for the carriage of a passenger, baggage, cargo by air.
9. When booking, as a rule, automated booking systems are used.
10. The booking must be reflected in the carrier's booking system. Information about the booking made must be provided by the carrier or an authorized agent to the passenger, shipper.
11. Reservation of a passenger seat and carrying capacity for a passenger involves the carriage of a passenger and his baggage on the date, flight and route for which the reservation was made.
Reservation of a carrying capacity for cargo involves the transportation of cargo on the date, flight and route for which the booking was made, unless otherwise provided by the contract for the carriage of cargo by air.
12. Booking is made in the terms and in the manner established by the carrier.
13. To make a reservation, a passenger can contact the carrier or an authorized agent directly at the points of sale of transportation or by phone, e-mail, etc., or book a passenger seat and carrying capacity independently through information systems.
14. When booking, the passenger provides the necessary information about his personal data and, if available, about the special conditions for the carriage of the passenger and baggage.
ConsultantPlus: note.
Disability and the presence of life restrictions cannot be grounds for the demand by the tour operator or travel agent and the carrier or the carrier's agent who makes the booking, sale and execution of transportation documents from passengers with disabilities and other persons with disabilities of documents confirming the state of health of such passengers in connection with their disability or life restrictions (paragraph 3 of Article 106.1 of the "Air Code of the Russian Federation" dated March 19, 1997 N 60-FZ).
If the passenger refuses to provide the information necessary for booking, the booking will not be made.
When booking, the passenger indicates a mobile phone number or other means of communication to inform him.
15. When booking a passenger seat and carrying capacity for a passenger, the carrier or an authorized agent:
provides the passenger with reliable and complete information about the schedule of the aircraft of this carrier, the availability of free passenger seats and carrying capacities on the flights of this carrier along the route of transportation, tariffs and conditions for the application of tariffs, including information on the conditions for the return (non-refund) of the carriage fee paid for transportation, rules this carrier, the conditions of the contract for the carriage of passengers by air, the conditions of service on board the aircraft, the type of aircraft, the carrier that will actually carry out the transportation.
(see text in previous edition)
15.1. When booking, an authorized agent has the right to provide the passenger with additional services for the selection of the optimal route of transportation, the carrier(s) carrying out transportation along the transportation route, and the carriage charge for transportation, taking into account the tariffs and conditions for their application.
16. When booking a passenger seat and carrying capacity for a passenger, the carrier or an authorized agent has the right not to assign a specific passenger seat to the passenger in the aircraft cabin with the declared class of service. In this case, the number of the passenger seat allocated to the passenger is indicated when registering the passenger.
17. Booking on a ticket issued with an open date of departure is made subject to the availability of free passenger seats and free carrying capacity on the carrier's flight within the limits of the passenger's air carriage agreement.
18. If a passenger holding a ticket with an open date of departure requests to book a carriage, and the carrier is unable to provide a passenger seat and capacity during the term of the contract, the carrier or an authorized agent must make a reservation for the next flight on which there is a free passenger seat and carrying capacity of the class of service that corresponds to the paid fare.
19. Reservation of a carrying capacity for cargo is made by the carrier or an authorized agent.
20. The consignor, when booking a carrying capacity, must inform the carrier or an authorized agent of information about the data of the consignor and consignee, the name of the cargo, the expected date of dispatch, the gross weight (hereinafter referred to as the weight) and the volume of the cargo, the dimensions of each package, the number of packages, the terms of circulation with the cargo, properties of the cargo that require special conditions or precautions during its transportation, storage and handling.
21. Prior to booking a carrying capacity for cargo, the carrier or an authorized agent checks the cargo for classifying the cargo or part of it as dangerous cargo. Checking the cargo determines the possibility and conditions for the transport of dangerous goods.
22. When booking a carrying capacity for cargo, the carrier or authorized agent:
provides the consignor with information about the schedule of the aircraft of this carrier, tariffs and conditions for their application, the rules of this carrier, the terms of the contract for the carriage of goods by air, the availability of free carrying capacity, tonnage on the flights of this carrier along the transportation route.
(see text in previous edition)
22.1. When booking a carrying capacity for cargo, an authorized agent has the right to provide the consignor with additional services in selecting the optimal transportation route, the carrier(s) carrying out transportation along the route, and the carriage charge for transportation, taking into account the tariffs and conditions for their application.
23. When booking by an authorized agent, the passenger, the consignor is provided with information in accordance with the priority parameters of the conditions of carriage specified by the passenger, the consignor and / or the general conditions of carriage for each carrier.
24. The carrier and the authorized agent do not have the right to transfer information received from the passenger or the consignor to third parties, except as provided by the legislation of the Russian Federation or international treaties of the Russian Federation.
25. For booking, it is necessary to coordinate the transportation with the carrier:
1) a passenger with a child under 2 years old;
2) a child who is not accompanied by an adult passenger or a passenger who, in accordance with the civil legislation of the Russian Federation, has acquired legal capacity in full before he reaches the age of eighteen, who will be transported under the supervision of the carrier;
(see text in previous edition)
3) a seriously ill passenger;
4) a patient on a stretcher;
(see text in previous edition)
6) a visually impaired passenger with a guide dog;
(see text in previous edition)
(see text in previous edition)
8) a passenger whose ability to move when using air transport is limited and / or whose condition requires special attention when servicing (hereinafter referred to as a passenger with reduced mobility);
9) a passenger who has weapons and/or ammunition;
10) baggage of a passenger when he concludes a contract for the air carriage of a passenger, which provides for a free baggage allowance, in excess of the free baggage allowance established by the carrier or passenger baggage when he concludes an agreement for the air carriage of a passenger, which does not provide for a free baggage allowance (hereinafter referred to as excess baggage);
(see text in previous edition)
11) baggage, the dimensions of one piece of which in a packed form exceed two hundred and three centimeters in the sum of three dimensions (hereinafter referred to as oversized baggage);
12) passenger baggage, the weight of one piece of which exceeds thirty kilograms (hereinafter referred to as heavy baggage);
(see text in previous edition)
13) baggage that must be carried only in the aircraft cabin;
14) currencies in banknotes or coins, shares, bonds and other securities, credit and bank cards, jewelry, precious metals, precious or semi-precious stones, including industrial diamonds (hereinafter referred to as valuable cargo);
15) cargo with declared value;
16) items and substances subject to deterioration after a certain period of storage or under the adverse effects of temperature, humidity or other environmental conditions (hereinafter referred to as perishable goods);
17) items or substances that are capable of creating a threat to health, safety, property or the environment and which are listed in the list of dangerous goods or classified as dangerous goods in accordance with international treaties of the Russian Federation and the legislation of the Russian Federation (hereinafter referred to as dangerous goods);
18) cargo, the weight of one package of which exceeds eighty kilograms (hereinafter referred to as heavy cargo);
19) cargo, the dimensions of one package of which exceed the overall dimensions of the loading hatches and / or cargo compartments of passenger aircraft (hereinafter referred to as oversized cargo);
20) cargo, the weight of one cubic meter of which is less than one hundred and sixty-seven kilograms (hereinafter referred to as bulk cargo);
21) dogs, cats, birds and other small indoor (tamed) animals (hereinafter referred to as pets (birds)), service dogs of the cynological service of the federal executive authorities (hereinafter referred to as service dogs);
Securing a passenger seat and carrying capacity on an aircraft for the carriage of a passenger, baggage, cargo for a specific flight and date (hereinafter referred to as booking) is a prerequisite for the carriage of a passenger, baggage, cargo by air.
When booking, as a rule, automated booking systems are used.
The booking must be reflected in the booking system - the carrier. Information about the booking made must be provided by the carrier or an authorized agent to the passenger, shipper.
Booking a passenger seat and carrying capacity for a passenger involves the transportation of a passenger and his baggage on the date, flight and route for which the reservation was made.
Reservation of a carrying capacity for cargo involves the transportation of cargo on the date, flight and route for which the booking was made, unless otherwise provided by the contract for the carriage of cargo by air.
Booking is made in the terms and in the manner established by the carrier.
Reservation of the carrying capacity for cargo is made by the carrier or an authorized agent.
The consignor, when booking a carrying capacity, must inform the carrier or an authorized agent of information about the data of the consignor and consignee, the name of the cargo, the expected date of dispatch, the gross weight (hereinafter referred to as the weight) and the volume of the cargo, the dimensions of each package, the number of packages, the conditions for handling the cargo , cargo properties that require special conditions or precautions during its transportation, storage and handling.
Prior to booking a carrying capacity for cargo, the carrier or an authorized agent checks the cargo for classifying the cargo or part of it as dangerous goods. Checking the cargo determines the possibility and conditions for the transport of dangerous goods.
When booking a carrying capacity for cargo, the carrier or authorized agent:
provides the consignor with information on the timetable for the movement of aircraft, tariffs and conditions for their application, the rules of the carrier, the terms of the contract for the carriage of goods by air, the availability of free carrying capacity, tonnage, and other related information;
selects the optimal route and the freight charge for transportation, taking into account the tariffs and conditions for their application.
When booking by an authorized agent, the passenger, the consignor is provided with information in accordance with the priority parameters of the conditions of carriage specified by the passenger, the consignor and / or the general conditions of carriage for each carrier.
The carrier and the authorized agent have no right to transfer the information received from the passenger or the consignor to third parties, except as provided by the legislation of the Russian Federation or international treaties of the Russian Federation.
Currencies in banknotes or coins, shares, bonds and other securities, credit and bank cards, jewelry, precious metals, precious or semi-precious stones, including industrial diamonds (hereinafter referred to as valuable cargo);
Cargo with declared value;
Items and substances subject to deterioration after a certain period of storage or under the adverse effects of temperature, humidity or other environmental conditions (hereinafter referred to as perishable goods);
Items or substances that are capable of creating a threat to health, safety, property or the environment and which are listed in the list of dangerous goods or classified as dangerous goods in accordance with international treaties of the Russian Federation and the legislation of the Russian Federation (hereinafter referred to as dangerous goods);
Cargo, the weight of one package of which exceeds eighty kilograms (hereinafter referred to as heavy cargo);
Cargo, the dimensions of one cargo piece of which exceed the overall dimensions of the loading hatches and / or cargo compartments of passenger aircraft (hereinafter referred to as oversized cargo);
Cargo, the weight of one cubic meter of which is less than one hundred and sixty-seven kilograms (hereinafter referred to as bulk cargo);
Dogs, cats, birds and other small indoor (tamed) animals (hereinafter - pets (birds);
Cargo requiring special conditions of transportation;
Human remains and animal remains.
The booking is canceled without warning the passenger, shipper in the following cases:
If the passenger has not made payment for the carriage within the period established by the carrier or an authorized agent and the ticket has not been issued to him;
If the consignor did not present the goods for transportation within the period established by the carrier or an authorized agent;
If the consignor presented the cargo with incorrectly executed documents necessary to fulfill the requirements related to border, customs, immigration, sanitary and quarantine, veterinary, phytosanitary and other types of control in accordance with the legislation of the Russian Federation, or the cargo does not meet the requirements established by regulatory legal acts Russian Federation and these Rules.