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iTunes does not recognize the device. iTunes does not see iPhone - causes and troubleshooting. Lack of trust between devices

As an iOS user, you probably already know why the Apple Mobile Device USB Driver is important for your iPhone/iPad/iPod. When you connect your iOS device to your computer, Windows automatically installs this driver on the system so you can easily connect and transfer files and data later.

However, sometimes things can go wrong and you will have problems with it. For example, some users who installed the Apple Mobile Device USB Driver into the system still cannot connect their iPhone/iPad/iPod to the computer. However, iTunes cannot recognize the connected device, and a message appears in the system indicating that the Apple Mobile Device USB Driver needs to be updated.

Let's look at the methods by which you can fix problems with this driver from Apple.

Troubleshooting Apple Mobile Device USB Driver

Find Apple Mobile Device USB Driver

If iTunes cannot recognize iPhone/iPad/iPod after you connect it to your computer, then you need to make sure that you have the latest version of this program installed on your system and your device is turned on. Then you need to find the Apple Mobile Device USB Driver on your computer. How to do it? Now we will look at this for all versions of Windows operating systems.

Windows 10

Click on the Search bar in the lower left corner of your screen, and then type "Device Manager" and press Enter. Open the drop-down item "USB Controllers", in which the Apple Mobile Device USB Driver will be located.

Windows 8

Right click on Start and select Device Manager. As in the previous paragraph, open the "USB Controllers" list and find the desired driver in there.

Windows 7

Navigate through "Start→Control Panel→System and Security→Device Manager". As in the previous two paragraphs, you will find the driver from Apple in the "USB Controllers" list.

Attention: you will only be able to detect the Apple Mobile Device USB Driver if an Apple device is connected to the computer.

Apple Mobile Device USB Driver Update

Considering that you should already be in the Device Manager, then do the following:

Restart Apple Mobile Device Service to activate Apple Mobile Device USB Driver

After updating the Apple Mobile Device USB Driver, try connecting your iPhone/iPad/iPod to your computer and see if iTunes can detect it. If the situation remains unresolved and you still could not connect Apple equipment to the system, then let's try to restart the Apple Mobile Device Service. Restarting this service may fix the driver not working issue.

  • Click Windows+R.
  • Enter services.msc and press Enter.
  • Click on Apple Mobile Device Service twice.
  • Click the startup type drop-down menu and select Automatic.
  • Then click on the "Stop" button and then click on the "Start" button.
  • Close the window and restart your computer.

Try connecting your Apple device to your computer again and see if iTunes can detect your iPhone/iPad/iPod.

The note: Before you enter Services, make sure you close iTunes and disconnect your Apple device from your computer. Also don't forget to update your iTunes to the latest version.

Found a typo? Select the text and press Ctrl + Enter

All users of the iPhone or other Apple products use iTunes. However, the expected connection of the device to the PC does not always occur. What is the problem and how to solve it?

Causes

Be sure to understand why the solution to the problem may be hidden in the cause. First of all, you need to check the entire chain of connected devices.

First you need to make sure that the USB cable is working. Most often, the connection fails precisely because of the cord. The user must check the integrity, suspicious bends and damage. Your best bet is to test the cable on another Apple device.

One reason why might be a smartphone. Sometimes the phone has minor glitches that affect its performance. Solving the problem is very simple. The user needs to restart his "apple" device. Most often, a simple restart solves the problem.

The reason is sometimes hidden in the hardware of the PC. The USB input may be damaged. The user should plug the cord into a different jack. If the problem is in the USB input or its contacts, then the best solution is to connect the cable to the connector located on the back of the system unit.

The program itself or the OS is also not immune from failures. The reason may be the incorrect launch or operation of the iTunes application. The easiest solution is to restart the PC. In most cases, restarting solves the problem. You can verify that the computer is the cause of the problem by connecting the device to another PC.

Troubleshooting on XP

The most common reason why iTunes does not see the iPhone is the incorrect operation of the Apple Mobile Device process. Having determined that the computer is a problematic link, you should begin to solve the problem. Actions, as well as their sequence, depend on the system installed on the PC.

An XP user must first disconnect the smartphone from the computer and close the iTunes application. Then you should go to the “Control Panel” section on the PC, select “Administration” and click on the “Services” function. This will open all running services.

Having found the Apple Mobile Device process, you need to stop it. After disabling the service, you should start it again. Having done everything right, the user must connect the smartphone with a cord and make sure it works properly. So those who wonder why iTunes does not see the iPhone on Windows XP can correct the situation.

Solution on Vista/7

Apple users often ask why the Iphone connects to other PCs without problems, but does not connect to the user's computer. How to fix the situation on Windows Vista?

Everything is pretty simple. The user should go to the PC in the "Device Manager" and find his device. Then right-click on "Update Driver". Then you need to search on the computer. If everything worked out, the PC will prompt you to select a driver from previously installed ones.

The process can also be done manually. If it was not possible to automatically find the driver, and the answer to the question of why iTunes does not see the iPhone is still not found, you need to specify the paths yourself. To do this, go to the "Device Manager" and click on "Update Driver".

For an independent search, select the "Search manually" item. Drivers can be found in a folder specially created for them by the program. The path is the same for all users. It looks like this: C\Programs Files\Common Files\Apple\Apple Mobile Device\Drivers. Then you need to select the driver version and click install.

The method is suitable for both Vista and Windows 7. In the same way, you can update the driver via the Internet or find the right one on the network yourself and simply indicate the path to it.

Solution for Mac OS X

It often happens that iTunes does not see the iPhone. How to deal with this on Mac OS? The solution to the problem lies on the surface. You need to clear your computer of iTunes files. First, remove the application icon from the desktop. Then remove from the launcher. The iTunes folder located in the "Library" should also be sent to the scrap.

Then you need to get rid of the Apple Mobile Device.kext file. You can find it by following the path "System", "Library", Extension. After that, it's the turn of the Apple Mobile Device Support.pkg file. It is located in the Receipts folder, which is located in the "Library".

You need to delete all files in the trash. After you dispose of these items, you must restart your computer. After starting the PC, you need to delete the contents of the basket. The user needs to restart the computer again. Now you can download iTunes and reinstall it.

Smartphone cleaning

If, after fixing all the problems, iTunes does not see the iPhone, what should I do? There is another option. Perhaps the problem was not in the PC, but in the phone itself. So, you need to clean up files that interfere with synchronization. Given that the smartphone does not connect to the PC via iTunes, the user will need another program. Suitable iFunBox or iExplorer.

The user should disconnect their device from the computer. Then Now you need to connect your smartphone, launch the file manager installed in advance and find the VAR folder. The owner of the phone must copy this file and everything in it to the PC. The folder is then deleted and the smartphone restarts. The Model 5 user should look for and eliminate the iTunes_Control folder, not Var.

Now you can connect and sync your device with iTunes. Keep in mind that deleting a folder will remove some files from your phone. The user can restore the lost from the backup located on the PC. You must save the folder. This will allow not only to recover lost data, but also to return it to the smartphone in case of failure.

Appeal to specialists

If none of the methods to solve the problem brought results and it is not clear why iTunes does not see the iPhone, you need to take the device to a service center. An ordinary user cannot always fix the problem on his own. Some problems can only be diagnosed by a specialist.

At home, it is problematic to determine the performance of USB contacts or flash the iPhone. Turning to professionals will definitely bring results. The only drawback is that the cost of even simple procedures can be quite high.

Outcome

Before contacting a service center, the owner of the device can try to fix the problem himself. Most often, the problem that has arisen is fixed (iTunes does not see the iPhone). This is fixed quite simply and does not cause difficulties even for an inexperienced user. However, the solution of the problem should be approached responsibly, because the wrong intervention will entail unpleasant consequences.

We are often approached by readers with various questions about solving any problems related to mobile devices and software. One of the most popular: iTunes does not see iPhone, what should I do?".

You can find a working way out of this situation on the Internet, but you have to make your way through the mountains of various information. In this article, we decided to combine all possible solutions and figure out why, after all, "iTunes does not see the iPhone."

iTunes often intimidates iPhone, iPad, and iPod Touch users. The program seems confusing, complicated, and extremely inconvenient. So he also throws out various pearls. Either the music is not synchronized correctly, or the applications have disappeared somewhere, or even iTunes cannot detect the iPhone (iPad or iPod Touch).

You should not despair (and switch to Android), there are always solutions to the problem. If iTunes does not see the iPhone, check if it works:

  • Software. Reinstall iTunes by downloading the latest version from here.
  • cable. Try using a different cable.
  • computer. iTunes does not see the iPhone due to a malfunction of the Apple Mobile Device. Another computer may help resolve the issue.
  • USB ports. Often it is the USB port that is the problem. Try using the connector on the back of the system unit.

If all the standard methods did not help, then it's time to take on heavy artillery.

Can't see because he doesn't trust

The iPhone or iPad are completely self-sufficient, stand-alone devices, but they still need to be connected to a computer from time to time to transfer large amounts of data, install software, and so on. In this case, sometimes there is a problem of synchronization of devices, which can often be solved by the methods described below.

ON THIS TOPIC:"Trust this computer?" on iPhone and iPad - what is the message and why does it appear?

How to "reset trust" iPhone or iPad to all previously connected computers.

We will talk about trusted computers, or rather, the operating systems installed on them. When connecting an iPhone or iPad to a new computer for the first time (or after reinstalling the OS on an old one), the user is prompted to "Trust this computer?" and must answer yes to it in order to access the settings and content on the mobile device.

If you decline the request, then a synchronization problem may occur in the future., and in order to solve it, you will need to use the instructions below.

So, in order to get a second request and "begin to trust" your Mac computer, you need to select "Go —> Go to Folder" in the command line menu (or use the keyboard shortcut "⌘Cmd + ⇧Shift + G"),

and then go to /var/db/lockdown and delete all certificates in this directory.

On Windows XP, 7, 8, 10

In the case of Windows, you will also need to delete the contents of the Lockdown directory. To do this, you need to enable the display of hidden folders and files (Start -> Control Panel -> Folder Options),

and then navigate to C:ProgramDataAppleLockdown (for Windows 7, 8, 10) or C:Documents and SettingsAll UsersApplication DataAppleLockdown (Windows XP).



If removing certificates from a Windows PC did not solve the problem, you will have to use a more complicated method:

1. Right-click on the shortcut "Computer", select "Properties" and find "Device Manager";

2. In the "USB Controllers" section, right-click to call the context menu of the "Apple Mobile Device USB Driver" item and click "Update Drivers ...";

4. In the window that appears, click "Browse" and go to the C: Program Files Common Files Apple Mobile Device Support Drivers directory, where we are interested in a file called "usbaapl", which you want to install.

If none of the methods described above helped to solve the problem, then the problem is probably not in obtaining a trusted status for this computer. Try the following:

iTunes does not see iPhone or other Apple device in Microsoft Windows XP

1 . Close iTunes after disconnecting your device;
2 . Go to Start -> Run and enter in the window that appears services.msc or open Services in section Administration Control panels;
3 . Find an item Apple Mobile Device and in the next window click on Stop;
4 . After stopping in the same window, click on Run;
5 . After restarting the service, iTunes will be ready to work with your device.

iTunes doesn't see iPhone, iPad, or iPod touch in Microsoft Windows Vista or Windows 7

1 . In Device Manager, right-click your Apple iPhone (Apple iPad or Apple iPod) and select Update Driver in the context menu.
2 . Select " Search for drivers on this computer».
3 . Select " Select a driver from the list of already installed drivers».
4 . Click the button Install from disk". (If the button Install from disk» is not available, select a device category, for example « Mobile phone" or " Memory device” (if available) and press the “ Further". Then the button will appear Install from disk».)
5 . In the dialog box " Install from disk» press the button « Overview».
6 . Navigate to C:Program FilesCommon FilesAppleMobile Device SupportDrivers.
7 . Double click the usbaapl. (On 64-bit Windows, this file is called usbaapl64. If the usbaapl64 file is not in the specified folder or the Drivers folder does not exist, look in the C:Program Files (x86)Common FilesAppleMobile Device SupportDrivers folder instead).
8 . Click the button OK» in the dialog box « Install from disk».
9. Click the " Further” and complete the driver installation procedure. Open iTunes to check if the device is recognized correctly.

iTunes does not see iPhone or other Apple device in Mac OS X

1 . Disconnect the device from the computer, after closing it in iTunes;
2 . Open a standard file manager Finder and move to shopping cart the following elements:
2.1 iTunes folder (you can find it by going to Programs);
2.2 iTunes program shortcut from the launcher;
2.3 File AppleMobileDevice.kext(you can find it in Finder(tab Transition -> Navigate to a folder) System -> Libraries -> Extension);
2.4 File AppleMobileDeviceSupport.pkg(you can find it in Libraries -> Receipts);
3 . Restart your computer;
4 . Delete content Baskets and restart your computer again;
5 . Download the latest version of iTunes for Mac (link at the bottom of the page);
6 . Connect the device and use working iTunes.

So, in a few simple steps, you will get rid of the "iTunes does not see the iPhone" problem, of course, if you followed the instructions correctly.

According to yablyk

Working with Apple devices without iTunes is almost impossible. Sometimes there is a problem when iTunes does not see the iPhone 5S, 4S, 4 and other models. It is about how to get out of this situation that you will learn today.

Solving the problem with iTunes iPhone detection.

Let's see why iTunes does not see the iPhone. The reasons for this may be different, we will analyze each of them in detail.

Cable failure

If you are using a defective or non-original cable, replace it with a whole and working one.

Lack of trust between devices

To correctly manage the iPhone 5S and other models of the computer, trust must be established between them. To do this, after unlocking and connecting the smartphone to the PC on the gadget, you will see a dialog box where you need to click "Trust". The same thing will appear on the computer, where you should click "Continue".

Gadget bugs

This method of solving the problem very often helps when iTunes does not see the iPhone. Restart your computer and iPhone. Then reconnect the iPhone to the PC using the adapter.

Program crash

If, after following the previous recommendations, the problem is not resolved, then, perhaps, the whole point is a program failure. In this case, you must completely remove iTunes. To learn how to do it right, read one of the articles on our website. After that, you need to restart your computer and install the appropriate version of iTunes.

Apple device failure

Usually this situation occurs after a jailbreak. If so, then you need to put your smartphone into DFU mode and try to restore it to its original state.

Other device conflict

If there are other devices connected to your PC that make the iPhone invisible to it, turn them off. Of course, you don't need to turn off the mouse and keyboard. You can then try to sync your phone with your computer again.

What to do if iTunes does not see iPhone on Windows 10

Very often, many users encounter this problem on Windows 10. In the form of a small list, we will give you some recommendations:

  • update iTunes or check the compatibility of this version with your computer;
  • check for OS updates, and if there are any, install them;
  • check if your smartphone is turned on;
  • if you see a message asking you to trust the device, you must agree;
  • check the integrity of the USB cable;
  • reboot both gadgets;
  • disconnect other devices from the PC.

If none of the methods described in this article helped you, then contact Apple support. If you have any questions, ask them in the comments.

Today the world is unthinkable without modern gadgets. Now you can call anywhere in the world, listen to music and download a cool toy. The miniaturization of devices has reached such a level that you can carry all the electronics with you. In addition, devices often combine several devices for their intended purpose. A computer, phone and player are connected in one case. But still, there is a specialization, and therefore, in order to upload music to iTunes, it must be connected to the iPad or to some other device (computer). Sometimes it turns out that they do not connect, for example, iTunes does not see the iPad.

First, let's try to figure out what we are dealing with. iTunes is a free program that allows you to organize books, movies and music and (and more). For the convenience of users and profit, Apple has created an online iTunes Store. This program and service prevent users from engaging in piracy in any form. The iPad is Apple's flat mobile computer designed as a tablet. The English word Pad is translated as panel, keyboard, notepad.

Now let's find out why iTunes does not see the iPad, and try to eliminate the cause.

Not updated software

Checking the USB cable

The USB cable can cause iTunes not to see the iPad. First, make an external inspection of the cable and sockets for its connection on your devices. The cable and connectors must be free from dirt and have no visible damage. If possible, substitute a known-good test lead. Non-original cables can charge, but not transfer data.

Uninstalled component and missing USB driver

iTunes automatically installs a component called Apple Mobile Device Support. It is required for the operation of gadgets with the iOS operating system. If this component is not there, then Aityuns again.

You may also need to reinstall the Apple Mobile Device USB Driver. You can check this version in Windows Manager.

Power loop and hardware failure

In this case, if the iPad does not sync with iTunes, you need to take the device to the workshop. This happens due to careless handling of electronics, in particular, due to water ingress.