We ask you to allocate funds. letter of request typical turnover - business speech for civil servants library of Russian textbooks
A letter of request is perhaps the most common form of business correspondence. The number of situations that necessitate making a request on behalf of a legal or natural person cannot be counted. This is the receipt of information, product samples, coordination of actions, inducement to any action, etc.
The composition and structure of the request letter is not much different from the standard ones. As a rule, the text of the request letter consists of two parts:
1. The introductory part, where the essence of the case is stated in narrative form, the motives and reasons for making a request are explained. The following standard expressions are often used here:
the reason for petition
Due to non-receipt... ;
Given the social significance ... ;
Taking into account (our long-term cooperation)... ;
Given the (long-term and fruitful nature of our business relationship)... ;
In view of the inconsistency of your actions with the previously adopted agreements ...;
Due to the delay in receiving the shipment... ;
Based on the results of negotiations on the issue of ... etc.
Goal of request
In order to fulfill the order... ;
In order to resolve the issue as soon as possible... ;
To coordinate issues... ;
In order to ensure the safety of the passage of cargo ... ;
To avoid conflict situations ... etc.
In accordance with the agreement reached earlier…;
In connection with the appeal to our address ... ;
On the basis of an oral agreement... ;
Based on our telephone conversation... ;
According to government decree... ;
According to the protocol on mutual deliveries...etc.
All of the above expressions must be used taking into account the context and speech situation.
Almost all standard expressions begin with a derivative preposition or with a prepositional combination. Attention should be paid to the correct use of these prepositions with nouns that are mainly in the genitive and dative cases.
2. Actually a request. Here, the key phrase of the letter includes words formed from the verb to ask. Its use is explained by the etiquette requirements for business texts and the psychological laws of business communication - a person is more willing to agree to perform an action expressed in the form of a request than in the form of a demand.
In some cases, the request itself, expressed descriptively, may not contain this verb, for example: We hope that you will find it possible to consider our proposal within the specified period.
The request can be expressed in the first person singular (“I ask ...”), in the first person plural (“Please ...”), in the third person singular (in this case, nouns with a collective meaning are used: “The directorate asks. ..", "The administration asks ...", "The Council of the labor collective asks ...", etc.), from the third person plural, if several nouns with a collective meaning are used (the Administration and the Council of the labor collective ask .. .).
If the request letter is multidimensional, then the composition of the second part of such a letter may look like this (parts of the composition must correspond to the paragraph division of the text):
Please... (please...)
At the same time I ask... (Also ask...)
And also please... (And also please...)
When writing a letter of request, you should also consider the following recommendations:
1. When making a request, emphasize your or your organization's interest in fulfilling it.
2. Under no circumstances start your letter with the word "Please..." - it's more tactful to first explain the motives for your appeal (even if all the details have already been agreed with the addressee).
3. Do not rush to thank the addressee in advance. By doing this, you put both yourself and the recipient in an awkward position. Try to thank when you know that your request has been granted.
When formulating a request, the following standard expressions are often used:
We appeal (appeal) to you (you) with a request ...
About shipping to us...
About sending me...
About deportation to our organization...
About giving me...;
I ask (please) you (you) ...
Notify (us)...
Send (to me)...
It's time to introduce...
Report immediately...
Notify (enterprise management) about ...
Inform me about...;
I ask for your (your) consent to...
Sending to...
Giving us...
Familiarization with...
Transfer... next equipment... ;
We ask for your (your) assistance in ...
Receipt...
Send as soon as possible...
Providing additional information regarding...
Holding... ;
I ask for your (your) instructions ...
To conclude an agreement on...
For issuance from the warehouse of the enterprise ... to a representative ...
For paperwork for...
For review... ;
We ask you not to refuse courtesy and ... .
A cover letter is a type of business letter that is needed to describe the package of documents sent to the addressee if these documents do not contain the address part.
In this way, The cover letter does not carry any information load, but it performs three important functions:
- confirms the fact of sending;
- provides a list of sent documents and instructions for handling them;
- Thanks to the registration data, it allows you to determine the due date.
Like most business letters, a cover letter is issued on company letterhead and receives the sender's outgoing registration number. We have analyzed the rules for formatting official letters in detail more than once in the magazine, so now we will focus on the features of a cover letter.
A detailed analysis of a business letter with many samples of its composition is in the article “We draw up a business letter»
Speech patterns
The basis of a cover letter is a list of attachments. The text of the document is short and conditionally divided into two parts:
- notification of sending documents,
- request for a timely response (acquaintance, approval, return of a signed copy, etc.).
The first part usually starts like this:
- “In fulfillment ... we send you ...”,
- "We're sending you..."
- "We present to you..."
Next, you can specify the purpose of sending documents: "to agree", "for familiarization", "for signature", "for filling"(if we are talking about a survey form or questionnaire). We recommend using the clichés “sending to you” or “sending to you”, because You can submit something only for review, but not for signing or approval.
The second part may contain the following words:
- “Please sign, seal and send one copy to our address...”,
- “We ask you to consider and send to our address within the time period established by law ...”,
- “I ask you to send one copy of the duly executed…” to our address.
Props "Mark of the presence of applications"
As we have already determined, the main thing in a cover letter to documents is attachments. Therefore, we will pay special attention to the issue of designing this particular prop. Regardless of how the application will be drawn up, the practice of business appeal requires a complete listing of the documents attached to the letter, indicating the number of copies and the number of sheets in each of them. Without this information, the cover letter will lose all meaning.
So, when the documents to be sent are already reported in the text of the letter, it is not worth listing their names again. It is enough to specify the number of sheets and copies. See example 1.
Example 1
A fragment of text and a note about the presence of an application (the name of the application is indicated in the text of the letter)
If the application is not indicated in the text of the letter, in addition to the quantitative data, you must specify its name. If the package includes several documents, the annexes are numbered. See example 2.
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Example 2
A fragment of text and a mark about the presence of an application (the name of the application is indicated in the mark about its presence)
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Although GOST R 6.30-2003 says that when listing several applications in the mark about their availability the generalizing word before the colon is in the singular "Appendix:", in such cases we still recommend writing it in the plural "Appendices:", as we showed in Example 2.
Firstly, it is correct from the point of view of the rules of the Russian language. And secondly, the developers of this GOST themselves later “corrected” when they began to give explanations regarding its application in their methodological recommendations. See quotes from these two documents below. But many stubbornly continue to write the word "Appendix:" in the singular, even if it is followed by a list of several documents. Don't do it, and we've explained why.
Document Fragment
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GOST R 6.30-2003 “Unified Documentation Systems. Unified system of organizational and administrative documentation. Documentation Requirements »
3.21. ... If the letter has an attachment not named in the text, then indicate its name, number of sheets and number of copies; if there are several applications, they are numbered:
Document Fragment
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Organizational and administrative documentation. Documentation requirements. Guidelines for the implementation of GOST R 6.30-2003
3.16. ... If the letter has an application that is not named in the text, then indicate its name, the number of sheets and the number of copies, if there are several applications, they are numbered:
Discrepancies are also found regarding how to write the word "application" in the text of the letter: with a small or large letter, with or without the “No” sign. The fact is that you can indicate the name of the attached document in the text of the cover letter in different ways; compare yourself, looking at Example 3: in the second case, it is appropriate to indicate in brackets that the document is an application, and in subsequent cases we show how this can be done in different ways. All options are correct, it is just important to adhere to uniformity in the letter. And even better, in the instructions for the office work of your organization (or other local regulatory act devoted to similar issues), choose and fix one option, then there will be uniformity in all documents and there will be less confusion among performers.
Example 3
Various ways to indicate the name of the application in the body of the letter
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For a bound application, the number of sheets can be omitted (Example 4).
Example 4
Description of the bound application
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When there are so many applications that it is more convenient to list them on a separate sheet (it will be called “Inventory of attachments to the letter from ... No. ...”), it will be enough to refer to such an inventory in the letter (Example 5).
Example 5
If there are so many applications that it is more convenient to list them in a separate inventory
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If you attach to your letter another letter that has its own attachment, you need to inform the addressee about this (Example 6).
Example 6
The letter attachment has its own attachment
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Finally, if your letter is addressed to several organizations at once, and the attachment is addressed to only one of them (others receive a letter only for information), this should also be said (Example 7).
Example 7
Attachment is sent to only one email recipient out of several
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A mark on the presence of attachments is made below the text of the letter and above the signature. Typically, these distances (indents) are made the same and equal to approximately 2-3 line spacing (this is well shown in the sample design of the whole letter in Example 9).
As a general rule, if a document has attachments, then a mark is made on it that they are present below the text and above the signature, and on the attached documents (for each in the upper right part of the first sheet) it is written which attachment to which document they are (with the designation of the application number , if there are several), as in Example 8.
Example 8
Application number and data of the main document on 1 sheet of the application
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But the cover letter has an accounting function of the documents sent, acting as a kind of inventory of attachments to the envelope, but the documents named in such a letter as attachments are actually sent. If the letter had a different function (for example, it was an offer, making an offer to sign an agreement and listing the terms of the proposed cooperation), then the “key” document would be the letter, and the attached documents would only help it fulfill its function. But we are talking about a cover letter, and in this case you should not “spoil” the forwarded documents with information about the “inventory of the envelope” - i.e. You don't need to mark them like that!
Signing and registering with the sender
The signatory of a business letter is the same official as in ordinary business correspondence (as a rule, either the head of the organization or an authorized top manager). If we are talking about sending primary accounting documents, the chief accountant can also sign the letter.
So that the recipient of the letter does not later turn to his signatory with all clarifying questions (indicated by the number 1 in Example 9), the performer should also be indicated in this document (ibid., see number 2).
Before sending the cover letter, you need to assign an outgoing number (indicated by the number 3).
And the addressee will assign his incoming number to him when registering the fact of receipt of the document, while the date of receipt and the incoming number can be indicated on it (handwritten or with a stamp, as in Example 9 - see number 4).
Example 9
Transmittal letter
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Example 11
Cover letter form for individual applicants
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Surprise for applicants - individuals
The need to write a cover letter for documents applies to everyone, regardless of whether it is an organization or an individual. Meanwhile, when an ordinary person comes to the organization, as a rule, no letter is written to accompany his documents. It’s a pity, because it would be more convenient for you not to memorize and somehow fix it yourself, but to have the information written by the visitor: from whom, what documents, to which of your employees and why to transfer. If you systematically deal with individuals, especially on a number of typical issues, and at the same time receive documents from them that your organization must do something with, then we recommend that you develop a cover letter form for such cases and ask him to fill out each such visitor. See sample form in Example 11.
You will register the completed form and give a copy of the letter with the incoming number to the applicant, and send the package of documents received from him along the appropriate route. Then, having called to inquire about his documents, the person will no longer ask about the “cottage in Malinovka”, but about a certain letter with a unique index.
Please reply within a specified time
Many organizations like to immediately set the deadline for the addressee in their cover letters, and the methods can vary from polite “Please sign the documents and return them within ten days” to imperative "The response time to the letter is 5 working days". Is it worth it to write like this? And how do we react to such conditions?
Recall that according to the rules of business circulation. This landmark should be remembered if there is no other deadline in the cover letter.
Only a higher, controlling organization or any state body, a regulatory document binding on your execution, can set a mandatory deadline for execution. The parties themselves can also agree and document the voluntarily assumed obligations:
Example 10
The deadline for responding to a letter can be set in the contract.
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The agreement provides for a mandatory pre-trial procedure for resolving disputes and disagreements. The Party, which considers that its rights under this Agreement have been violated, is obliged to send a written reasoned claim to the other Party. The party that received a written reasoned claim is obliged to consider it and give a written reasoned response within 10 (ten) calendar days from the date of its receipt...
When companies of equal status are communicating (if no one above them has previously or they themselves have not set the rules for interaction), you can ask to speed up the answer, but this requires a good reason. For example: “Please send the completed questionnaire within fourteen days, as we must submit a response to the Ministry of Health of the Russian Federation by 01.10.2013”. Orders in such cases are incorrect, including from the point of view of business etiquette.
Storage of cover letters
A cover letter becomes unnecessary as soon as the contractor picks up his applications and makes sure that they are complete. From now on, work will go on over them, and the letter should be marked as completed and placed in the file.
The question often arises as to how to store cover letters and attachments to them: separately or together? Typically, an attachment to a letter is placed in a special case reserved specifically for this kind of documents. There is no place for cover letters in it: acts of work performed, invoices, contracts and many other documents are stored separately and often for different periods of time.
This point should be taken into account when compiling the nomenclature of cases. Some companies (with a small amount of document flow) create one “Cover Letters” file and put all letters of this kind in it, regardless of what was attached to them. Others have to create several files from cover letters and place them in the nomenclature of the cases of structural divisions. Then, for example, the sent agreement will go to the “Service Agreements” file, and the cover letter to it - to the “Cover Letters to Contracts for Core Activities” file.
It also happens that the letter remains in storage in the company, but the attachment does not. This applies, for example, to draft documents (as in Example 9). The draft regulation is not yet a document and will most likely be corrected more than once, it is not necessary to keep it.
As you can see, there is nothing complicated in writing a cover letter, but it can save not only your documents, but also time.
A slight difficulty, as usual, may occur when the company implements the rule to draw up and submit for shipment along with a package of documents a properly executed cover letter. But this problem is solved quite simply by establishing this rule in a local regulatory act. And the benefits of it are difficult to overestimate.
Footnotes
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What if you need to urgently receive important documents, request up-to-date information, or seek help from a company or an official? Compose a letter of request according to all the rules of business correspondence and get a positive response.
From the article you will learn:
How is a business request letter different from other types of letters?
Business correspondence is the most important part of the system of documentary communications. Letters are her most massive documents. There are many types of official correspondence. All of it is a form of written dialogue that contributes to the solution of the most important issues of the activities of organizations. Its genre-thematic range is distinguished by a wide variety.
A letter of request is one of the most common types of business correspondence. The need to write such appeals can be caused by various reasons, and it is not possible to list them all. However, there are a number of features that make it possible to distinguish this letter among the general array of service documentation.
A formal request letter can be a tactful request or a diplomatic demand on a current issue. It serves to achieve the specific goal of the author and is necessary to encourage the addressee to take the actions that are necessary for the compiler of the letter of request.
There are especially many situations when it becomes necessary to write a letter of request in management activities. The reason can be either a simple situation that does not require enhanced argumentation and detailed explanations, or a problem, without explaining the essence of which it is impossible to get a positive answer. In the second case, the author will need not only to state his request, but also to substantiate it, explain to the recipient why it is necessary to act in one way or another.
Templates and standards that exist in office work make it easier to write a formal letter of request. Any business appeal must comply with the rules of business correspondence. Correspondence is, first of all, the face of the sending company. Its design requires attention to detail and compliance with the rules of business etiquette. In order to write a letter of request on behalf of the organization, you will need a letterhead with all the necessary details. The appeal is certified by the signature of an authorized official and the seal of the company.
How to write a formal request letter?
A business letter of request is drawn up according to all the rules of official correspondence. In order to eventually get a positive answer, when writing an appeal, you should follow a certain algorithm. It will allow structuring the content of the letter, conveying the main thoughts to the addressee, clearly and clearly state the essence of the problem.
Determine who exactly you are talking to?
It is better to contact the addressee personally. Following the generally accepted rules of business etiquette, use the address by name and patronymic. This will help show respect. In addition, a personal request imposes a certain responsibility on the official who received the letter. Even in the case when you need to write a letter of request for a group of people, it is better to personalize the appeal.
Why are you addressing this particular recipient?
It is recommended to explain in advance to the addressee why you contacted him. You can compliment him and note his business or personal qualities, past achievements that matter in the context of your appeal. Such a technique will encourage you to consider the letter with a request more carefully and find an opportunity to satisfy it. It is important to be sincere and not cross the line between compliment and flattery.
How can you justify your request?
Think over the arguments in advance and line them up in the text letters according to the scheme strong - medium - strongest. Interest the addressee, reveal to him the potential benefits associated with the fulfillment of your desire. Voice a problem that is relevant to him and show how it can be solved to your interests. Describe the significance of the problem and let the recipient know that solving it can be beneficial for both of you.
What information should be provided to the addressee?
Describe the problem as concisely and as clearly as possible. Avoid ambiguity and be as specific as possible about the desired result: specify the exact price, date, percentage, etc. A letter of request requires the addressee to make a management decision. To do this, he needs accurate information: how much, what, when and at what price. These details must be formulated precisely, leaving no room for innuendo. Otherwise, the initiative may pass to the recipient, the request will be formally granted, but the originator will not get what he wanted.
What conclusions can be drawn?
After the request is made, it must be modified and repeated again, focusing the addressee's attention on the potential benefits. At the same time, the possible benefit does not always have to be material.
Letter of request refers to special documents. With its help, a person can contact another person (addressee) with a request to provide information, perform an action, provide assistance (material or financial), make a payment, etc. In this material, we will consider samples and examples of the design of letters of request, which you can download at the bottom of the article.
If there is no connection with the addressee or another opportunity to contact him, a request letter. In terms of its content, such a letter has common features with a written request. It is issued on the official letterhead of the enterprise, registered in the journal of outgoing documentation. The form must indicate the number and date of registration of the letter of request. If there are controversial issues, then you can always prove that the request letter was sent, specifying the date and even the exact time of sending.
Request letter. How to write correctly?
(electronic correspondence)
Cooperation offer letter
Subject: Proposal for cooperation.
Data: 20.05.0216
From: [email protected]
To: [email protected]
Chairman of the Board
Union of Producers of Alcoholic Products
Dobrov D.E.
Dear Dmitry Evgenievich!
The Union of Producers of Alcoholic Products (SPAP) is the leading association of leaders in the domestic alcohol industry. The active work carried out by your organization in relation to the creation in the Russian Federation of a civilized market for alcoholic and alcoholic beverages is a matter of respect.
Undoubtedly, concern for the quality and safety of manufactured products is one of the priority tasks of SPAP, and its participants are conscientious manufacturers who pay great attention to these aspects.
AIG is one of the world's largest insurance institutions. The international company has been operating in the insurance market for 90 years and has offices in 160 countries. The Russian division of the company has been operating for more than 15 years.
Cooperation with food and beverage manufacturers is a priority for our company. Guided by the many years of international experience of AIG in Russia, a unique program of insurance for enterprises in the alcohol industry was developed (insurance of product liability and recall of products from the market).
We believe that this program is of potential interest to the participants of the SPAP, since a product such as alcohol requires a special approach to the quality of raw materials, packaging and safety for the consumer.
Based on the foregoing, we appeal to you with a proposal to discuss the potential for cooperation in this area.
We will be grateful for your professional assessment of such cooperation and ask you to establish the procedure for further interaction between our companies. We are ready to consider any of your suggestions on the format of joint work.
Sincerely,
Andreev Pavel
Vice President of AIG
Tel.: 8-495-ххх-хх-хх
8-915-xxx-xxx-xx
[email protected]
Invitation letter
Subject: Invitation to a seminar
Data: 06/25/2016
From: Anna Simonova
To: xxx-xxx-xxx
Dear partners,
March 17, 2016 we invite you to join the seminar on building international insurance programs, which will be held especially for partners by AIG Mark Goldenberg- Regional Advisor for International Insurance Programs AIG.
Mark comes to Russia specifically for a series of training events, as he has the most extensive experience in insuring multinational companies.
Considering the current experience in the field of offering international programs for Russian clients with an international presence, I am sure that this seminar will be very interesting and will answer many questions in this area.
Attached is the invitation and the seminar program.
I ask you to redirect this invitation to colleagues who will be interested in this topic.
Registration is carried out by answering this letter. Participation is free, places are limited.
Address of the seminar: Russia, 125315, Moscow, Leningradsky prospect, 72, building 2, floor 3
We will be glad to see you!
Sincerely,
Anna Simonova
Head of training programs
AIG
Tel.: 495-777-11-11
8-916-777-45-56
[email protected]
Letter of request to arrange a meeting
Subject: Organization of a meeting with Elena Firsova
Data: 06/25/2016
From: Ilya Cherkesov
To: Ivanova Galina
Dear Galina Nikolaevna!
If your offer is valid, next week (from June 06 to June 10) I could drive up at any time convenient for Elena Petrovna.
I will be very grateful to you if you inform me of Mrs. Firsova's decision.
Sincerely,
Vadim Tatarenko
AIG company manager
[email protected]
Contact request letter
Subject: Elena Firsova's phone number
Data: 06/25/2016
From: Ilya Cherkesov
To: Ivanova Galina
Dear Galina Nikolaevna!
Thank you again for the meeting and constructive discussion.
I would be very grateful if you send it to the specified address or inform by phone.
Thanks in advance!
Sincerely,
Vadim Tatarenko
AIG company manager
Tel.: 495-777-11-11; 8-916-777-45-56
[email protected]
Response letter to an aggressive client letter
Aggressive client letter:
Subject: You're totally nuts!
Data: 20.02.2016
From: Petrov Andrey
To: [email protected]
How do I get back the money I paid for your damn service. I'd rather spend it on something else than your pornography system. Use your own fucking servis.tutu.net.
Andrey Petrov
Responding to an aggressive client email
Subject: About the return of money and the solution of the issue! | WORK ALGORITHM |
Hello Andrey! | |
If I understand you correctly, you are dissatisfied with the work of our service and you would like to return the money back. | 2. Clarification with the addressee of our understanding of the request / claim / question. This is especially necessary if the addressee's letter is chaotic, it is difficult to understand the essence of the problem from it. |
I will tell you how it can be done. | 3. Very clearly and completely inform the addressee of information on the issue that interests him. |
Andrey, I, like you, are not comfortable with the situation, as a result of which you are ready to stop interacting with us. I think both we and you in this case are the losers: we lose the client, and you the opportunity to use our service (I assure you, the service is quite convenient and efficient!). If you are ready to take the time to deal with the situation, write to me what happened so that you demand a refund. We will understand the reasons and help you make the use of our services as comfortable and effective as possible for you. | 4. Comments and emotional aspect. |
P.S. The only request: let's communicate within the framework of the normative vocabulary. | 5. Using a postscript, express your attitude towards the addressee's use of incorrect writing style. |
Sincerely, Elena Ivashchenko Customer Service Manager |
Cliche to express a request not to use profanity in correspondence:
Please try not to use inappropriate language. It does not contribute to a constructive solution of the issue.
We inform you that we reserve the right not to respond to letters containing vulgar or rude language addressed to the company or its personnel.
Rejection letter
Client Letter
Good day, Andrey!
I am making a formal request to you.
Our company is engaged in the supply of industrial equipment, as well as spare parts for food industry enterprises. Since 2010 we have been your regular customers.
We thank you in advance for your understanding and support!
Sincerely,
Marketing director
CJSC "Pishcheprom"
Roman Petrenko
Tel.: 495-777-77-77
8-905- 777-89-45
[email protected]
Sample 1. Letter of rejection to a client's request
WORK ALGORITHM |
|
Dear Roman Petrovich! | 1. Calling by name is a sign of attention to the interlocutor. Helps to avoid facelessness. |
We would like to express our sincere gratitude for the long cooperation with our company. | 2. Thank you for your cooperation with the company (or just for the letter). |
At the moment, your company's discount is 10%. Over the past 12 months, your firm has ordered services for …. rubles. The next discount threshold is …. rubles. It will start with a 15% discount. Upon reaching this threshold, your discount will increase automatically. | 3. State the specific reasons that do not allow you to satisfy the request (use the history of the issue, numbers, deadlines, procedures). |
If you decide to use the deferred payment service, please contact Irina Mikhailova (tel.: 495-777-89-21; [email protected] ). | 4. Express understanding that the subject of the request is really important. 5. Suggest an alternative solution if possible. |
6. Express your hope for continued partnerships. |
|
Sincerely, Andrey Ivanov |
Sample 2
Subject: Termination of cooperation
Data: 20.03.2016
From: [email protected]
To: Petrenko Ivan
Dear Ivan Nikolaevich!
We have been pleased to cooperate with your company for 7 years. We have always been satisfied with the good level of service and product quality. However, a number of incidents have occurred over the past year, such as: regular violation of delivery dates, unsatisfactory quality of goods, incorrect attitude of your company's employees to these situations. As a result of all this, our interaction has reached an impasse.
In this regard, we, unfortunately, are forced to terminate cooperation with you after the expiration of the contract. Thanks for the years of service.
Sincerely,
Director
Waste paper LLC
Malakhov Gennady Viktorovich
Tel.: 8-945-ххх-хх-хх
[email protected]
_____________________________________________________________________________________________
Sample 3
Subject: Refusal to pay compensation
Data: 20.06.2015
From: aig.ru
To: Eugene Knysh
Dear Eugene!
Thank you for the long cooperation with our company!
To our regret, we are forced to refuse to pay you the required compensation in the amount of … rubles.
At the moment, the company has a different procedure for making decisions on insurance compensation, which you have repeatedly been informed about.
(See attachment for a copy of this notice.)
In addition, the claims No. 4-6 indicated by you in the statement of claim are not insurance claims, since clauses 12.1-12.2 of the Agreement were violated.
We understand your situation well and, in case you want to avoid such precedents in the future, we offer to conclude an additional agreement with our company that allows you to compensate for losses associated with business risks, like yours. (See additional agreement in the appendix)
We hope for your understanding and continued cooperation!
Sincerely,
AIG Manager
Tuchkov Vladimir
Tel.: 8-495-ххх-хх-хх
8-903-xxx-xxx-xx
[email protected]
Letter of response to a valid complaint
Subject: Response to a claim.
Data: 05/12/2016
From: [email protected]
To: Anna Kolesnikova
Dear Anna!
On behalf of the whole team of our factory, I want to express my sincere regrets and apologize for the current situation.
Our factory has been working stably and with high quality in the market of tailoring and repairing clothes for many years.
Your situation refers to rare cases, the fault of which is the so-called human factor.
We conducted an investigation, and those responsible for the violation of deadlines and rudeness were punished. According to the order of the factory dated April 13, 2016 No. 78/2, the shift foreman Volkova V.V. was reprimanded, the cutter A.P. Gusev was transferred as a tailor to the team for tailoring men's outerwear.
The administration took urgent measures to fulfill your order. He will be ready 15.05.2016. At any time convenient for you, the courier will deliver it to the address you specified.
Believe me, we are just as uncomfortable with the current situation as you are!