Question to a psychologist 

Sberbank checking the status of the appeal. Feedback online at Sberbank

When choosing an item Feedback in the Sberbank Online mobile app for Android a form with the corresponding name is displayed, which consists of the following sections:

  • inbox;
  • sent;
  • Basket.

note, the "Feedback" section is available to customers only if there is an appropriate technical capability in the territorial banks of Sberbank.

Create a new case

In order to create new appeal to the Sberbank Help Desk, it is necessary on the "Feedback" form, or in one of the "Inbox", "Sent", "Cart" sections, click on the button, which is located in the lower right corner of the screen form. After clicking, a form for creating a new letter will be displayed.

For sending letters to the support service of Sberbank, you must fill in all the required fields and click the Submit button.

In order to upload an email attachment, it is necessary to press the button at the bottom of the screen form Add Attachment. A pop-up window will appear asking you to select a data source. To add an attachment, you must select the desired file. Once selected, the file will be added to the email.

To view an attachment, click the Attachment button. When you click on the Change button, a pop-up window will appear in which you must select a data source. To replace an attachment, you must select the desired file. Once selected, the attachment in the email will be replaced.

To delete an attachment, click the Delete button.

Reply to incoming mail

To view incoming mail in the Sberbank Online mobile app for Android, go to the "Feedback" section and select the "Inbox" item. If a response was received to the user's request, the letter is displayed in the list.

If the email contains an attachment, a hyperlink is displayed in the body of the email. Click on the hyperlink to view the attachment.

To reply to a letter, you must click on the ← button in the lower right corner. Form will be displayed Message where you need to fill in the details of the letter. To send a letter, you must fill in all the required fields and click on the Send button.

Deleting emails

From section inbox mobile application Sberbank Online for Android, you can delete emails by clicking on the Edit button and selecting one or more entries.

Please note that messages with the status "New" cannot be deleted.

To delete several letters, you must click on the button Edit, select the desired letters and click on the button Delete. To cancel the deletion, click the Cancel button.

Sent

The algorithm for working with sent letters is similar to the algorithm for working in the Inbox section.

Message basket

From the "Cart" section, you can recover letters by clicking on the Edit button and selecting one or more entries.

To restore several letters, you must click on the "Change" button, select the letters you need and click on the Restore button. In order to cancel the restoration, you must click the Cancel button.

The support service of Sberbank of Russia around the clock provides any information of interest to customers, as well as provides assistance and advice on any issues related to banking services.

All complaints and appeals are accepted by phone or e-mail, which allows you to register applications in a single register. Thus, having issued your appeal, you can always check the status of its consideration on the website or by phone.

How to contact the support service of Sberbank of Russia

There are several ways to contact bank employees:

  • Toll-free number 8-800-555-55-50 for calls from a mobile or landline phone. To solve simple questions and restore access to the personal account, customers can use the prompts of the voice menu. To communicate directly with the operator, press the appropriate button on your phone keypad or just wait until the system transfers you to a dialogue with a bank employee.
  • Round-the-clock hotline by short number for Russian users of any mobile operator. For quick access to your personal data, it is recommended to prepare all the documents necessary for identification in advance of the call - a bank card and a Russian passport.
  • Phone +7-495-500-55-50 international format for calls from abroad or from city numbers. If you are in another country, the call will be charged according to the tariffs of your chosen telecom operator.
  • Online support on the bank's website or in any social network (Sberbank support service "In contact with"). Using any social network or online support chat, remember that your personal data can get to intruders, so after finishing the dialogue with the bank specialist, be sure to press the button to log out of the system.
  • Filling out an application through the feedback form with the support service on the company's website. To send an electronic application, you should indicate the purpose of your appeal, the reason, the essence of the problem, your full name, date of birth, mobile phone and email address. You can also indicate how it would be convenient for you to receive a response - via SMS, by e-mail or by phone.

After completing your application in any of the above ways, a bank employee must inform you of the application number.

You can independently check the status of such an application on the Sberbank website or by calling any of the above phone numbers. Often, all customer applications are considered within a day after they are submitted.

What issues does the support service of Sberbank of Russia solve?

In most cases, bank customers seek advice and assistance, so such requests can be resolved instantly without waiting:

  • Blocking or unblocking the client's card, as well as assistance in case of capture of the card by an ATM or its theft and loss.
  • The current balance of the card and the latest movements of funds.
  • Service packages that include bonus and credit programs.
  • Internet banking and work with a mobile application.
  • Deposits, insurance, payments.

Remember that if your card is stolen, lost or seized by an ATM, you must urgently contact the Sberbank support service to block your account and make it impossible for fraudsters to use your money.

If you have any questions regarding banking services, you can seek advice in any convenient way. In case of any difficulties when using the services, as well as if you want to file a complaint or other request for assistance, use the support service phones or the official website of the company.

Feedback in Sberbank PJSC is a way to contact employees directly from a computer. In addition, this is an option to clarify the status of a sent request. It is recommended to use it in the bank itself as the fastest and most efficient. Now the client does not need to call the organization or the hotline, go to the office. It is enough to go to the official website of Sberbank for feedback to check the status of the appeal.

Clarification of the application number

Most clients do not know how to check at what stage of the consideration of their application. It is possible to define it:

  1. On a single phone number of the organization. Calls to 8-800-555-55-50 are available from landlines and mobile phones. To communicate with the operator, you need to follow the instructions of the bot.
  2. On the hotline. For clients from Russia, 900 is provided. For effective communication with an employee, you should prepare a passport and, if necessary, a bank card number in advance. Communication from other countries is carried out through the phone number indicated earlier, but in the international format (+7-495-500-55-50). When you are abroad, the call is paid in accordance with the tariff plan.
  3. Through the support service. There are online services on the website and even in social networks. However, there are risks of getting data to intruders; At the end of the dialogue, be sure to log out of the system.
  4. Thanks to the feedback form. More about her later.

Each of these methods will help you find out the application number to the bank. Control over this code is carried out promptly, allowing you to find out the current status of the appeal.

How to use the bank service

Feedback from the institution is provided on the official website. The application is made with the indication:

In the text, it is important to indicate which department the appeal is related to. The client must describe the situation in as much detail as possible - this will help employees quickly resolve the issue.

If there is not enough space in the designated field to state the essence of the problem, the addressee attaches a file to the message. It can contain both the full text, and visual confirmation of words, and the results of previous calls.

The response to the appeal comes in the message and to the email address. Calls are made only with the permission of the client.

Up to 6 files are allowed. Acceptable formats are txt, doc (docx), rtf, jpeg, pdf. The maximum size of each attachment is no more than 3 megabytes.

Persons who have previously submitted the same request can check the box “I have already contacted the bank about this issue”. Then you also need to indicate the number of the previous appeal.

Checking the Status of a Case

To clarify information on a specific application of an individual or legal entity, you can use a simplified feedback form. It is located on the right side of the site page.

In Sberbank, in feedback, the status is checked after the introduction of the circulation numbers.

Reference. A 16-digit number is required in the formatXXXXXX— XXXX— XXXXX.

Procedure for contacting the bank

Usually, the code to be entered helps to check the status of the appeal in Sberbank by number. If the application was sent from the Sberbank Online system, then its results are sent to your personal account.

When to Worry

Once an application has been submitted, it must be processed and responded to within two weeks. If after half a month there is still no answer, Sberbank checks the status of this application by feedback. For related questions, please contact:

  • to the hotline operator or get basic information from the bot;
  • ask questions in the online chat of the organization.

Recommendation. Starting to worry a couple of days after applying is not advisable. An audit is required if there is a delay in the process of considering and resolving the issue. Even if there is no application number, verification is possible. To do this, you need to find out the code by contacting the bank operators.

Loan application status

There is no special service for working with clients requesting loans at Sberbank. Clarification of the status of the application is possible, according to the rules, in the department or on the hotline.

But it is also possible to apply online, in particular, through feedback. It is not recommended to use this method directly, but it is worth a try. Sometimes clients get enough information already based on the answer.

You can ask a question of interest if the client is a user of the services and products of the bank. You can, of course, check the status of an application for receiving money on credit at Sberbank at any time. However, it is preferable to apply after the expiration of the terms provided for a particular type of lending to individuals and legal entities. Both individuals and corporate clients can fill out the form.

Sberbank of Russia PJSC is the largest bank in our country with a huge number of clients. There is an opinion that the larger the organization, the more disorder, bureaucracy and other negative phenomena in the life of giant corporations. However, this opinion regarding Sberbank is a delusion. Sberbank has changed: an individual approach, openness and accessibility are three advantages that can be easily assessed. In this review, we will deal with what applications to Sberbank can be made via the Internet, and what methods exist for this.

Leave a request through Sberbank Online

The Bank cares about its customers and is constantly improving its self-service services - the personal account of the Sberbank Online user and the mobile application.

To enter the WEB version of Sberbank Online, follow the link online.sberbank.ru and log in. For registration and authorization, you will need a valid Sberbank card and a mobile phone to which the mobile bank was connected. If you have not connected a mobile bank, then you will not be able to log in. In this case, you need to contact the bank and connect the service. At the bank branch, you will also be given a login and password to enter Sberbank Online.

After entering, at the very top there is an envelope symbol, clicking on which will open a letter form to the bank's contact center.

In the form that opens, you can see the history of your requests and create a new one, which will be read by the claims service of Sberbank. Claims are automatically assigned a number. On the page, you can select the type of application (consultation / complaint / claim / gratitude / suggestions for improvement, etc.). The answer can be received in writing by e-mail or to the phone number to which the service is linked. The form allows you to select a topic, compose the text of the appeal up to 2000 characters with spaces (this is approximately A4 page 14 in font).

If your text does not fit, you can type text on your computer and make an attachment in any format. The same method is suitable for filing claims with the signature of the applicant. The easiest option is to write your application on A4 sheet, date and sign, take a picture and attach a photo. The Claims Department of Sberbank of Russia accepts and processes applications in any format within the time limits established by law.

Form of appeal

Inquiries are usually answered within 5 business days. For complex issues that require the connection of IT and other departments of the bank, the processing time can be increased up to 15 days.

Online application through the mobile application "Sberbank Online"

The mobile application also allows you to create an appeal to the contact center of the bank. On the main page in the upper left corner there is a stylized little man icon. Click on it and go to the "Feedback" section. Here everything is arranged in the same way as in the WEB version of the service: we prescribe the subject, select the type and subject of the request, indicate the e-mail or phone number, write the text, attach files.

You can track the processing status both in the application and on the Sberbank Online @ yn website.

Send a letter to the bank

Appeals of citizens to the bank are accepted by e-mail [email protected] Write to the bank whatever you want: complaints, claims, thanks to employees, ask for advice and any feedback. Letters are registered in the CRM-system of the bank and received for processing in the general manner.

Feedback form on the site

One of the most popular options to apply to Sberbank online is the feedback form on the bank's official website. Follow the link http://www.sberbank.ru/ru/important and click the "Write" button.

Feedback on the site

The application form opens. Fill in all the fields:

  • “Purpose of the appeal” is the topic on which you apply to the bank;
  • "Reason" is marked with a selection checkmark;
  • test;
  • attach a file - no more than 6;

Personal data - write real data. Otherwise, the processing of the appeal may be denied.

Secondary appeal - check the box if you have already applied on this topic and the issue has not been resolved, indicate the number of the appeal. This will allow the specialists who will deal with your application to review the history of correspondence and reduce the time for its consideration.

The answer will come in the way that you specify - by e-mail or SMS.

The screenshot above shows an additional form "Check the status of the consideration of the application." Knowing the number of your application, you can always track up-to-date information on working with the appeal. It is advisable to keep this number, as it may come in handy when contacting bank offices or the support hotline.

We have considered all the options on how to write an appeal to Sberbank via the Internet. Choose the one you like best. Not a single question will be left without proper attention!

Our organization occupies a worthy place among the firms trading in rolled metal products in the city of Rostov-on-Don and in the Rostov region. LLC "MetallKomplektYug" was established on February 14, 2014, TIN 6102060264 KPP 610201001 OGRN 1146181000327, since its inception and to this day has been actively working in the rolled metal market. Geographically, it is located next to the large construction market "Atlant" on the premises belonging to the trading base of LLC "Altus" at the address: 346715, Rostov Region, Aksaysky District, Yantarny settlement, st. Small Green Ring, house number 3. Our address is not a mass registration address, despite the fact that several organizations are registered at this address, because LLC "Altus" has extensive retail space and leases them to other organizations. The director of our organization is Sergei Vladimirovich Logvinov, he is also the sole founder of MetallKomplektYug LLC. He cannot be called a nominee director, because he carries out his labor activity in our organization and does not work in any other firm either in the state or under contract agreements. The staff of our organization consists of 10 people who are regularly paid salaries twice a month, accrue income tax and contributions to off-budget funds, and pay off the current debt to the budget on time. This situation with regard to employees has persisted for four years of our organization. MetallKomplektYug LLC carries out wholesale trade in rolled metal, which is confirmed by OKVED. Our suppliers are Russian metallurgical manufacturing plants and their regional dealers. The organization provides large and medium-sized construction and manufacturing enterprises with rolled metal, strictly fulfilling contractual obligations. Manufacturers and dealers sell their products to customers in large quantities, of each nomenclature, we purchase large volumes of each item, complete for our customers the assortment they need in small quantities according to their requests, thereby ensuring their uninterrupted work in construction and production. The economic meaning of our activity lies in the fact that we are engaged in a complete set of rolled metal products for each client, taking into account all the features of their work. From the moment the company was founded to the present, MetallKomplektYug LLC has not been subject to lawsuits and proceedings from partners and budgetary organizations. Cash settlements with all business partners are made by non-cash bank transfers, cash is not used in the calculations. The specifics of the work of wholesale trade enterprises is that they do not have a large material base and ensure the profitability of their work due to the turnover of funds. Our firm is no exception to the rule. We do not have our own fixed assets, but rent them; a significant amount of inventory is stored on warehouse space, which ensures stability and speed of response to requests from our customers. MetallKomplektYug LLC was a supplier in 10 state contracts for a total of 6,015,667.47 rubles, 9 of which were concluded with Shakhtymezhraygaz Service LLC and 1 with Shakhtymezhraygaz JSC. Commodity stocks, cash on the company's current account and accounts receivable from customers are balanced by the corresponding amount of accounts payable and own funds. Accounts payable consists of borrowed funds, current debt to suppliers and current debt to the budget. Borrowed funds were formed from a short-term loan provided by Sberbank for a period of 1 year; and a long-term loan provided by the founder of the company S.V. Logvinov, which is 85% of all loans. The founder assumes all risks of non-repayment of borrowed funds in full, which ensures the financial independence of our organization from external sources of financing. The security service of Sberbank, as part of the loan, took measures to control the financial and economic activities of our organization and did not reveal any circumstances indicating our unreliability, according to the results of the audit, we were granted a loan. As part of the fulfillment of the requirements of the Federal Law of 07.08.2001. No. 115-FZ "On counteracting the legalization (laundering) of proceeds from crime and the financing of terrorism" (hereinafter Federal Law No. 115-FZ) according to email No. 721 dated October 26, 2017. we have prepared and submitted to the bank a huge amount of documents. For the period from 07/03/2017. to 24.10.2017 105 transactions were concluded with the suppliers included in the sample, and 95 transactions with the relevant customers; at the same time, each transaction contains at least seven documents. 624 documents on work with suppliers and clients were sent to your address. And this is just a selection. This amount of work was completed within the timeframe agreed by the bank. We work quickly, accurately and reliably. The next letter from the bank, concerning the topic covered by Federal Law No. 115-FZ, contained a list of clients classified as dubious. Our organization reacted immediately, decision No. 9 of 11/15/2017. stopped working with these companies. This decision can easily be verified by cash flow from that date to today. To date, our organization does not have any documentary evidence that would confirm our involvement in terrorist activities or in the legalization of proceeds from crime. But despite all the above activities, we are not excluded from the list of unreliable organizations. But that is not all. The bank has stopped operations on commercial transactions on our current account. This disrupts the work of trade and causes losses to our organization. Our business reputation suffers, which also has its own monetary equivalent. We intend to apply to the Prosecutor's Office of the Rostov Region and the Central Bank of Russia for the protection of our violated rights and legitimate interests in accordance with Article 13 and Article 15 of Federal Law No. 115-FZ.