Yota does not catch the network on the phone. Yota does not see the SIM card - what to do in this case? Problem with settings or viruses

Being one of the leading telecommunications companies, Yota strives to be among the leaders in promoting 4G LTE Internet in Russia by providing mobile services. Already now, its subscribers are several million Russians, which is explained by the availability of flexible tariff plans combined with high-speed Internet.

It’s just that not everyone succeeds in working stably at 4G speeds due to spontaneously arising problems with wireless communication. And they can appear for various reasons. Therefore, we suggest that you familiarize yourself with the most common reasons that answer the question: “Why does Yota Internet not work?”

Network failure

Failures during connection and during operation may occur due to:

weak signal;
excessive load on Iota;
problems with the device or SIM card.

Fortunately, the above remarks are easily detected experimentally: by checking for performance in the next block or on another device.

People living in densely populated residential areas often complain about network failures, not understanding why the Internet does not work and blame the provider for this reason. In fact, the problem lies in the oversaturation of the surrounding space with radio waves that come, for example, from Wi-Fi routers of neighbors. As an output, you can get more powerful equipment or purchase a special signal amplifier.

If Iota does not work due to failures, then the Internet settings in the device itself may have been deleted. You can order the current settings for accessing the Yota Internet network through your personal account or the technical support of a mobile operator.

Bad weather

The weather can affect the transmission of the radio signal in different ways. For example, clouds and clouds in dry weather improve the quality of data transmission over the air, thereby increasing the stability of wireless communications and the Internet. In this case, the clouds act as a passive repeater, reflecting and propagating the signal from the transmitter over a greater distance. Conversely, thunderstorms and snowfall worsen communication, preventing the free passage of the radio signal.

Payment problem

Yota is a prepaid provider. This means that at the end of the billing period (30 days) and there is not enough money on the account to extend it, access to the Internet is terminated. The countdown of the new period will automatically start from the moment the account is replenished in the amount provided for by the starter package.

The limitation or absence of wireless Internet may be caused by exceeding the limit specified in the tariff plan. To resume work, you will have to remember the terms of your tariff and pay for additional megabytes.

No signal

No matter how hard cellular companies try to provide stable coverage, there are still enough gaps on the map of the Russian Federation in which wireless Internet does not work. Nevertheless, Yota is rapidly developing its 4G network, installing the latest equipment not only in large cities, but also in the periphery. To help subscribers on the official page of Iota, a coverage map is provided, where zones with a stable level of 2G, 3G, 4G are marked.

When using a Yota modem (Wi-Fi router) for a computer, the cause of an unstable, intermittent signal may be an unsuccessful placement of equipment. First of all, this is the problem of panel-type high-rise buildings with load-bearing reinforced partitions, which perfectly dampen any radio signal. To ensure uniform coverage in all rooms, it is best to mount the router in the corridor, ensuring that the signal passes to all rooms through the doorways.

Poor quality network equipment

The speed of receiving and transmitting a signal largely depends on the quality of the transmitting equipment, and therefore on its model and price. The user must understand that a $50 router built to the new standards will perform better than a $20 router made 7 years ago. Providers, as a rule, have different models of network equipment in their arsenal and offer customers budget options for discounts and promotions.

It is not surprising that some cheap devices cease to function normally in the first year of operation. For example, low voltage from the power supply leads to frequent failures in the router. Without knowing this reason, you can complain for a long time about the low speed due to anything, without suspecting a breakdown in the power supply.

Problem with settings

In addition to technical troubles, the reasons why the Internet from Yota may not work may be of a software nature:

The data transfer service is disabled on the tablet (smartphone). To activate it, the easiest way is to call Iota support.
Failures in the Wi-Fi access point, or rather in the proxy server settings. You should check and deactivate the proxy server in your smartphone.
Change your Wi-Fi password. You need to delete the current connection and then create a new one.
After a temporary loss of connection, the gadget could not automatically register on the network. You should reboot the device or manually set the search for available networks, followed by registration in Yota.
Faults in the USB modem. In this case, you need to update the driver.

Smartphone problem

In order to save money, our compatriots order “gray” smartphones from China, which they then independently flash for their preferred operating system. But few people think about the operating frequency range (band) of the built-in radio module. The result is an inconsistency. A smartphone at the hardware level cannot implement high-speed data transfer at the frequency of the provider.

For example, in Russia, LTE 4G operates on bands No. 7,20,38, and in China, other frequencies are used, which the “gray” smartphone was originally configured for. It is impossible to reconfigure such a gadget, since some microprocessor manufacturers already integrate an LTE-enabled radio module into one chip with a processor.

Viruses

No matter how hard programmers try to protect their software, viruses still manage to get into tablets and smartphones and interfere with their work. If applications in the smartphone begin to respond inadequately to button presses, it is recommended to check the device for viruses. By the way, not only a virus, but also an anti-virus program can block Yota Internet. To check if this is the case, you need to change the antivirus settings, gain access to data transfer and restart the device.

Of course, there are other, more specific problems, due to which Yota Internet may not work on your smartphone or computer. In such cases, it is better to call or write to the mobile operator's support chat.

Read also

Hello, friends!

Well, you don’t know, but our performance last week cost us a lot, because it’s not so difficult to piss off a balanced editorial office of the Internet portal - just turn off the Internet. This is exactly what our precious Yota has been doing for the past few weeks.

It all started a couple of weeks ago just with an unstable Internet - then the speed will appear, then it will disappear, but there was a connection. Then "Bloody Friday" came, when the connection was not everywhere, they fixed it in half a day, and after that we enjoyed stable 14 m/bps for a week.

Last Tuesday Yota refused to work. The system window shows that the modem is connected, but there is simply nowhere to get the Internet - there is no network. To begin with, we will show on the map where we are!

The very center of Vladivostok - st. Posyetskaya, 45, marked on the map with a stable and excellent reception.

By the way, the Yota office, where we ran with enviable constancy to check the modem, is located 1.5 minutes walk from our office.

The first thing that came to mind when you have problems with communication is to call technical support. The metallic voice on the other end of the receiver traditionally assured us of the importance of our call and offered to wait on line 45 (FORTY-FIVE MINUTES) - that's what was not taken into account when making the mobile number office, so it's waiting on the line for more than 30 minutes.

Here the twitter account of the Yota support came to the rescue. Well, how to help? Rather, he assured us that the modem was malfunctioning, and that everything was fine with the network. Not without "unexpected" recommendations to reboot the router, try the modem in another computer and move around the office - look for other substations.

It is worth noting that our neighbors in offices on other floors (including higher ones) also faced a similar problem with Iota, as well as visitors to the Marketing Club, who could not reach the network in the Ignat business center at the address - 3 Red Banner Ave (also, by the way, whose windows overlook the most "purple" coverage area of the provider).

We carefully followed the advice of the support - turned off the router for 20 minutes, spat on the modem and wiped it with a cloth, sang "God save Iota" - it did not help. As a result, we went once again to Iota's office to check the modem. There, the guys were not surprised to us and shared their experiences that everything always “works” in support, and out of 100 modems sent to the office for verification, at best 1 is not working.

At that moment, we realized that the salvation of drowning people is the work of drowning people themselves. And if Iota does not want to be caught by herself, then we will be catching Iota. For this we needed:
1. Iota modem (serviceable, support, serviceable! Confirmed in the office!)
2. Empty can of Red Bull (hopefully inspiring)
3. Pencil
4. Scissors
5. USB extension
6. Scotch

As you could easily guess, we will be making an "inspiring satellite dish for Iota". We drink Red Bull (well, or give it to a friend or enemy - depending on our beliefs), cut out a window for the modem:

It turns out here is such an aluminum trap for the rebellious signal of Iota.

We fix the suction cup inside the jar:

As a result, we get just such a nano-design, without which a 4G modem in our time is in no way!

We attach a pencil to the jar with tape - it will come in handy when we catch a signal outside the window:

We put out a hand with a jar of nano-trap for Iota - and twist it in different directions, trying to catch that signal walking around the city, which everyone is talking about, but no one has seen it.

And you won't believe it. "IT" S ALIVE!". While Iota is in the bank and sticking out into the street - there were moments when the Internet made its way:

We proceed to the installation of nano-technologies on the facade of the building:

Double sided tape

Fasten to the window frame:

Risking our lives, we fix it with ordinary tape:

And finally, we feel like a "man" and tell all friends and colleagues that the Internet obtained without difficulty (three-day dances around the modem) does not bring proper pleasure:

TOTAL: We got internet. Yesterday he worked the rest of the day at a steady speed of 5-6 m/bit. But today we are again left without a network. The enemy is smart and quickly adapts to our successes. Iota went into hibernation again, and we went to the temporary channel of our colleagues below - wipe the modem with a cloth, reboot the router and listen that everything is in order with the network.

Friends, share your impressions - how does Iota work for you? How did they make you work? What other interesting folk methods are there to get the modem to catch the Internet in an ideal reception area?

We promise to try and share the results. In the meantime, we went to look for plantain, they say it helps with broken knees. Maybe broken loyalty will cure?

Iota is a next-generation Internet provider that provides high-speed Internet access. The provider provides data transfer for all devices on the LTE frequency.

But it happens that even a good provider fails. This failure was caused, it can be for completely different reasons, and not always the fault lies only with the company providing Internet services.

Many users are faced with situations where a poor data transfer signal on the Yota Internet is caused by incorrect configuration of the data transfer modem itself. In order to independently, if necessary, you can familiarize yourself with how to do it via the active link.

Subscribers of the Internet provider and the mobile operator Iota can diagnose the causes of a malfunctioning Internet connection on their own.

Important! If any question arises, the subscriber can contact the company's round-the-clock support service, where online specialists will do everything to help solve the problem.

The provider provides its subscribers with the opportunity to work on the Internet using the LTE frequency, which ensures high-speed data exchange on the Internet.

Where to buy Yota products

Anyone can make a purchase in the official Iota store or in partner stores. On site, a company specialist will help you choose a more convenient tariff plan and tell you how to independently configure the operation of the device and the Internet network.

Important! The addresses of Iota points of sale are indicated on the official website of the company, the salons of the operator's partners are also marked on the map. It should be noted that not all salons have the same number of services. On the company's web resource, it is described in detail in which salons certain options are provided.

You can also purchase the product you like on the official website of the Iota operator, while the company provides two options for receiving: delivery and pickup from the nearest company salon.

Important! Iota gives its subscribers and new customers the opportunity to test the operation of the selected device before buying. The company provides a free test drive of Internet devices for 7 days.

Where does the modem work

On the official website of the company there is a section "Coverage Map". Using the option on the web resource, the company's subscriber can independently monitor the signal level and frequency at which the Internet connection is currently operating.

The "coverage map" section also indicates technical and other malfunctions throughout the territory of Iota.

Important! The company's website contains a detailed list of regions where Iota data transmission towers are installed and the frequency of data transmission to the Internet in the territory of this region.

In each official salon of Iota, the subscriber concludes a service agreement, which specifies the data transfer rate in the mode of operation of the Internet connection.

Interruptions in the Internet on a smartphone or tablet

The Internet network works on smartphones and tablets in a similar way, so the algorithm for solving problems that have arisen will be the same on these devices.

Network signal problems

In most cases, when the Internet network does not work well on Iota, the problem should be looked for from the outside and often the solution does not depend on the user.

If the Internet network does not work well or disappears altogether, then this may be caused by the following factors:

Mechanical failure on the operator's transmission line.
Remoteness of the subscriber from the signal coverage area.

It also happens that the Yota operator's Internet network does not work well due to failures on the client's device, then you can try to restart the device.

Network congestion

Not always failures and poor connection with the Internet connection is the fault of the device or the location of the subscriber. In some cases, Internet failures and poor connection can be caused by:

Technical problems and interruptions on the operator's line.
A large number of connected users at the same time, server overload.
Carrying out preventive maintenance and redistribution of Internet connections.

Important! If network interruptions and poor communication are constantly present, the subscriber needs to contact the technical support service for advice. And also there is a possibility that the client of the company just needs to replace the SIM card.

Interruptions in the modem and router

A feature of the operation of the Iota modem and router is that the operator supports the data transfer frequency in 4G (LTE) mode. From other frequencies, data transfer and connection to the network using a modem or Yota router is impossible.

Attention! You can find out about profitable tariff plans for working on the Internet at high speed Iota on the official website of the company or by phone.

If situations arise in which the network does not work well on Iota, you can take the following steps:

Find an access point with a good signal and place the device there.
Purchase an additional antenna to improve the signal.

Attention! With regular network problems and a poor data signal, first of all, you need to check the device settings and make sure that the location is within the provider's coverage area.

All the main reasons for the poor performance of the Internet

Reasons for the question: “why doesn’t Iota Internet work on the device?” can be very different:

Internet failures. Poor connection and communication jumps on subscribers' devices can be caused by a failure in the entire operator's network. To solve such a problem, you need to call an Iota specialist and find out about the state of the network in the entire region. As soon as the network is fixed, the Internet will return to normal operation.
Precipitation and wind. Often, subscribers experience a poor Internet connection signal due to bad weather conditions, including gusty winds and heavy rainfall, which create a barrier to the connection.
Late payment. If the subscriber has not made a monthly payment for using the Internet on time, the provider disconnects the Internet connection. The connection will return as soon as the user makes the necessary payment to the account.
Old software. The computer and smartphones need to be updated regularly so that all devices can function in sync. Due to outdated software, connection work and data transfer to the Internet may be collected.
Lack of antivirus on the device. The device connected to the Iota modem / router may be under the influence of viruses, in which case the Internet will work poorly or completely interrupt the connection. For prevention, it is best to use an available antivirus program.

In 2017, the cellular operator Yota radically changed all its tariff plans, completely abandoning tariff plans with unlimited mobile Internet for smartphones. After the introduction of new tariffs, users noticed that the cost of all operator services has increased significantly, but their quality has significantly decreased. Not so long ago, the editors of the site wrote that, and most of the reviews are negative.

After analyzing the reviews of the Yota application in the Google Play store for the Android platform, it turned out that there are approximately 2-3 bad reviews for approximately one good review. However, the rating of the entire application is quite positive, but if you look at the messages of real subscribers over the past couple of weeks, you can see a lot of negative reviews. Many desperate subscribers, disappointed in the quality of the services of their once beloved operator, told the terrible truth about the speed of mobile Internet and the “old unlimited”, which the company is trying in every possible way to eradicate.

Yota subscribers in the reviews for the application of the same name in the Google Play store in the past few weeks have been actively writing that the speed available to the mobile Internet on old tariff plans, which still had real unlimited unlimited, has dropped many times. Some people cannot even update applications on their smartphones, and you can forget about watching HD videos online.

A Yota employee responds to some reviews according to a template. It claims that the speed available is independent of the SIM card or data plan. However, most users do not believe in this at all, because on tariffs with the “old unlimited” everything works so badly that sometimes it is not even possible to communicate via voice communication through instant messengers. Many subscribers are sure that the operator deliberately "cuts" the connection speed, limiting it to a minimum in order to force them to switch to new tariff plans, where no one reports such problems.

In particular, Maxim Kalinin, a subscriber of the Yota operator, claims that the speed of the mobile Internet on the “old unlimited” for downloading ranges from 1 to 3 Mbps, and for uploading it barely reaches 0.5 Mbps. In order to verify the plausibility of his hypothesis, he installed a SIM card in the same smartphone with a new tariff plan, where you have to pay for every gigabyte of Internet traffic. As a result, according to him, the speed of the mobile Internet instantly increased to 30 Mbps, that is, more than 10 times.

In addition, desperate Yota subscribers told the terrible truth about the instability of the connection. It is noted that if there is a large crowd of people in some place, then the speed of the 4G LTE Internet drops to 2G or even lower, which leads to an almost complete lack of access to the network. Some write that technical support, which takes a very long time to respond, recommends downloading some files or updating applications at a time when the load on the base station is minimal, that is, at night, when everyone is sleeping.

From all this, it adds up an unambiguous opinion that the cellular operator Yota deliberately "cuts" the speed of the mobile Internet on the tariff plan with the "old unlimited", which was available for connection last year. This is done on purpose so that subscribers switch to new tariffs with limited Internet traffic, which is much more profitable for the operator.

In addition, since Yota operates on the infrastructure of the MegaFon operator, its subscribers are most likely to receive the data and voice bandwidth last, which leads to critical problems with the unavailability of mobile Internet and voice services. It is because of this that in some places it may not be available to the network at all, although the smartphone will show a full reception antenna.

The editors of the site are absolutely neutral about the Yota mobile operator and only cite real facts about what desperate subscribers are dissatisfied with. Anyone can check the accuracy of this information by simply looking at the latest reviews for the application of the same name in the Google Play store.

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Endless disconnections and loss of communication create a lot of inconvenience when working on the network. Downloads are constantly interrupted, it is impossible to load the site normally. And in some cases, you have to start all over again. This happens periodically with the equipment of the operator Yota. Today we will tell you why the Yota 4G LTE modem is constantly turning off and what can be done about it. The Yota 4G LTE modem does not work - what is the reason?

Yota constantly catches 4G badly

The most common problem is poor signal strength. Look in your house or apartment for a place where the signal is strongest. And you can check it using the web interface.

1. Type 10.0.0.1 in the browser address bar.

2. Find the SINR (interference level) and RSRP (signal strength) metrics.

3. If RSRP is zero or close to it, then the signal level is good.

4. For SINR, the rule applies - the higher its value, the better the signal strength. At zero, the noise and signal are equal, the communication quality is normal. But if the SINR is less than zero - the noise clogs the signal and the quality is poor.

You can also use third-party programs to determine the signal level.

When placing equipment, be guided by these indicators. If you hang the device in the wrong place, the connection will be constantly disconnected.

Not enough energy

Sometimes the Yota 4G LTE modem does not work on Windows 10 or Windows 7 due to a lack of power. If the computer or laptop is constantly in power saving mode, the USB port may not receive enough power to power the 4G LTE modem and it will turn off. Check it out, follow the path:

Control Panel (right mouse button on the Start button).

And switch to a balanced diet.

Also, go to the device manager using the right button.

And in the properties, uncheck the shutdown in order to save electricity.

Too hot

Another reason for constant shutdown is overheating. If the 4G LTE modem is in a hot room, it may get very hot and then turn off. Either let it cool down or provide it with a cooling system - place it between a fan and a cd drive.

The computer does not see the Yota 4G LTE modem

In most cases, the device is installed automatically - it does not need drivers. Before contacting a service center, check if the USB port is broken. Try to plug the equipment into other ports. If you have several computers at hand, test on them. If you are connecting the device via a cord, insert the device directly. You may have a damaged cable.

If the ports are good, the cable too, find out the model of the 4G LTE modem. For Huawei or Zyxel, you can download drivers from the official websites. If you have a Chinese model - write to the support service. You can also try to change the firmware of the Yota 4G LTE modem, but look for the latest version, without viruses. We do not recommend doing it yourself, as the device may fail completely.

Third party software

Also, the problem of permanent disconnection may lie in viruses or antiviruses. Run a full scan of your computer first and then disable your antivirus. Try inserting a device. If the antivirus is configured for hard protection, then the connection will be constantly disconnected.

Yota does not catch 4G on a smartphone

When you insert a SIM card into the phone, a message will be displayed that you are receiving a connection from Yota. Now you need to make some settings to get constant access to the Internet.

1. Go to settings and find the item where you will have access to the "Mobile networks" option. In the screenshot, it is "More ...".