When the heating is turned on at what temperature. When is heating turned on and off in apartments in the Russian Federation, at what average daily outdoor temperature? Beginning and end of the heating season in Russia. They didn’t turn on the heating in the apartment: where to go,
Preparing for the heating season
With the arrival of heat and after the completion of the operation of the heating system, utilities began preparing equipment for a new cold period. For this, the local authorities have developed a special program, which includes: - Creation of a housing commission, the main task of which will be to monitor the readiness of the work of engineering equipment in the winter.
- The next step in preparation is a special repair schedule is being developed, where all the technical nuances will be displayed. And also there is a trial run of the entire heating system to identify shortcomings in the system and eliminate them in a timely manner.
- Further preparation of estimates for the repair and preparatory work.
Control over the implementation of the program is also assigned to the management companies and ZhEKs at the address of residence. If all the necessary measures are completed on time, this will ensure the timely supply of heat to apartments and other buildings.
When does the heating season start and end?
Previously, the heating season began on October 15 and ended on April 15. However, this turned out to be quite unprofitable, since different regions countries temperatures are not the same. For example, in the Urals, the first frosts come in August, and in the southern towns in September you can still sunbathe. As a result, local authorities will regulate the heat supply process based on climatic features of your area. However, there are norms prescribed in the law that apply to the entire territory of Russia:
- Heating is started if average temperature over the past 5 days has not exceeded 8 degrees of heat;
- Heating will be turned off if this figure exceeds +8 degrees for 5 days.
Completion heating season, like its start, lasts about seven days. First of all, the heat supply is stopped in administrative buildings, then in residential buildings and facilities. social sphere(kindergartens, schools, hospitals).
When will Muscovites receive heat?
Moscow passed the last heating season without serious accidents and incidents, with the exception of a pipe rupture in a residential building in the South-Eastern Administrative District, as a result of which several floors were flooded. Fortunately, the cause of the flood was quickly eliminated and the heat supply resumed. Start of the heating season this year, according to official sources, is planned for mid-September, since in the capital the air temperature does not rise very high even in summer. Moreover, Moscow has already prepared for this and the level of its readiness is assessed as excellent.
- Repair work was carried out in small boiler houses, at regional and quarterly thermal stations.
- Heating systems were tested in 73,000 buildings, including more than 30,000 residential buildings and 7,000 social facilities.
- The old pipelines were replaced with modern, much more reliable ones.
Moscow United Energy Company (MOEK) announces that social facilities they plan to prepare for the start of heat by September 1, other city facilities - by September 15, and by August 25, preparations for the 2017-2018 heating season are expected to be completed.
Find your management company at the address of residence. For information that interests you, you can contact your management company.
The beginning and end of the heating season in Moscow in different years.
At what temperature do you turn on the heating? What are the communal services guided by when they turn it off?
How can you heat your apartment in the off-season? Let's try to find out.
Our goal is to find out at what temperature the heating is turned off and when it is turned on.
In autumn, communal services turn on heating for some reason exactly when it is worth it. gold autumn — warm days invariably pass to the accompaniment of the murmur of water in heating batteries.
In the spring, the batteries cool down strictly in frosts, when it is already quite cold in the apartments - the heating barely warms up ...
Let's leave for a while the noble indignation about the work of housing and communal services and highlight the situation from a different point of view.
Who decides
Let's start by dispelling some popular myths.
- Neither plumbers nor housing offices in general have anything to do with choosing the start and stop dates for heating. The decision is made by the municipality.
He, in turn, gives orders to the management of local thermal power plants and heating networks; those drop the command below. Residents. - The established average daily temperature for turning off the heating is not the only determining factor.
The decision to start and end the heating season is influenced by both the current date and the weather forecast.
If unusual warm temperature was installed in January - no one will stop the heating system: its restart is a laborious and complicated procedure. But the temperature of the supply pipeline of the heating main will be reduced to a minimum.
It is curious: here lies the subtlety, which in relation to the tenants really looks like some kind of injustice.
The heating bill for days when the radiators were barely warm is billed in full.
There is only one solution to this problem: the installation of heat meters on heating appliances.
- The start of heating involves not only several turns of the handwheels of the gate valves in the elevator unit. You have to bleed air from the expansion tank or risers (in systems with top and bottom filling, respectively) and solve a lot of problems with flooding, independent shutdowns of risers and other eccentricities of apartment owners.
Do-it-yourself leaks are not something that is not uncommon, rather their absence is a rarity. At the same time, the price of amateur performance can be very high: there were precedents when 5-8 apartments below were flooded with dirty water.
Useful: the instruction that will help you avoid trouble is simple: after replacing the batteries, pressure testing or at least filling the riser is required.
The heating system of the house in the summer, according to current regulations, must be filled.
- By the beginning of the heating season, the track reaches its operating parameters, but the batteries will not warm up immediately. There is a schedule for the launch of houses, allowing you to solve the inevitable problems one by one.
In addition, in houses with bottom pouring (where the risers are connected in pairs on top floor) heat will appear only after the residents of the upper apartment bleed the air themselves or invite a plumber for this.
A - top filling, B - bottom, C - barrack-type heating system.
- In case of any technical difficulties, both the organization in charge of the heating mains and the public utilities can delay the launch. The track, we recall, goes to operating parameters immediately.
But it is not in their power to extend the operation of the heating system after the decision to end the heating season is made: the CHP removes the pressure difference between the supply and return pipelines. Circulation in the heating system is simply not possible.
A special case
Under emergency circumstances, operation of the heating system without differential is possible. After the heating (house) valves in the elevator unit there are valves that serve to discharge water from the heating system into the sewer.
If you open the valve on the supply and discharge when the valve on the return pipeline is closed, the water will again circulate through the heating system. As it is easy to understand, representatives of higher organizations of communal services do not stroke the head for using the method outside of emergency circumstances.
Start and end of the heating season
So all the same: at what average daily temperature is the heating turned off and when is it turned on?
Start of the heating season
Heat in houses appears if two conditions are met:
- The average daily temperature for a period of at least five days was +8C or less. In addition to the discomfort of apartment owners, pulling is also dangerous from another point of view: if the driveway heating freezes, you will have to spend a lot of time and money on emergency repairs.
- In the yard - the corresponding season. In Russia, heating is usually started from October 1 to October 15. Long periods of cooling are also possible in summer, but, of course, running heating systems for a week and putting CHPs into winter mode for the sake of a few days is not advisable.
Heating off
There are three factors at play here.
- Again, the temperature outside. At what temperature is the heating turned off? At the same +8 and above the average daily temperature for at least the last five days.
- Season. The shutdown of heating is usually carried out between the beginning of April and the middle of May, depending on the region.
- Weather forecast. Before the municipal authorities make a decision on the end of the heating season, they are interested in weather forecasters whether a sharp cooling is expected in the coming days.
How to keep warm in the off season
The age-old question “what to do” has several answers in the case of a city apartment.
- Fan heaters heat up a large room very quickly and do not take up much space when they are not needed.
The reverse side is the deterioration of the composition of the air. Burning dust and oxidation of the heater coil material reduces the amount of oxygen. - Low temperature oil heaters and a healthier solution. The only downside is the high electricity consumption.
It takes about 2 kW to heat a room of 20 m2.
As soon as in the fall, after the heat subsides, the temperature drops by at least 10 degrees, it becomes cold in the apartments of many residents. At this time, many people warm up electrical appliances, activate the air conditioners in heating mode. At the same time, everyone wants to know when the heating will be turned on.
Many citizens do not trust utilities and believe that they are deliberately trying to delay the heating season in order to save money. However, there are clear regulations that determine when heating should be turned on.
Start of the heating season
To dispel the doubts of many citizens, it is enough just to refer to Government Decree No. 354 of 05/06/2011. This Decree states (in paragraph 5) that the start of the heating season is determined by two factors:
- The air temperature outside drops below +8 degrees.
- This temperature is maintained for at least five days.
If these conditions are met, and the temperature for five days is at +7 degrees, then the next (sixth) day in people's homes, the batteries should be warm. By law, the start of the heating season starts between 1 and 15 October. Unscheduled switching on of heating is possible subject to the above conditions. However, even if after October 15 the air temperature outside is about 10 degrees, the timing of the supply of heat to the homes of citizens may be delayed, so it is better not to focus on the dates. It is necessary to take into account the average daily air temperature on the street, which lasts for five days.
Heating under the contract
If the tenants are not satisfied with the conditions or the time when the heating is turned on, they can draw up an agreement with the organization that services their house and supplies heat. In the contract, you can prescribe a specific date for the start and end of the heating season. Then the heat will be supplied to the houses strictly according to the dates specified in the contract, and the air temperature in the street will not matter.
However, such an agreement must common sense, and the dates of the beginning and end of the heating season should be within reasonable limits.
The temperature in the house
Many tenants demand that the public utilities start the heating season, despite the fact that the air temperature in their apartments is normal. In this regard, citizens want to know at what temperature the heating is turned on in apartments. SANPiN 2.1.2.1002-00 indicates the permissible temperature range in apartments for the cold and warm seasons. Compliance with the temperature ranges specified in SANPiN is prerequisite for home service companies, and if the temperature does not meet the standards, then you can file a complaint (we will talk about this below).
In accordance with the regulations, the temperature in warm time year is 20-28 degrees for rooms. In cold weather:
- 18-24 degrees for rooms.
- 18-26 degrees for kitchen, bathroom, toilet.
In addition to the allowable, the optimum temperature range is also determined. These two concepts are different. Permissible is the temperature that does not contradict the rules. The optimal temperature is considered to be close to the ideal value. With it, the residents feel as comfortable as possible, so they are recommended to insulate the facades and do everything possible to maintain the optimum temperature in the apartment.
It is believed that the optimal value for rooms is 22-25 degrees in warm weather. In cold weather, the range of optimal values is lower - 20-22 degrees. Toilet, bathroom, kitchen optimum temperature is 19-21 degrees. It is these indicators that must be equaled when determining compliance with the norms of air temperature in residential premises. We almost figured out at what temperature turn on the heating in the apartments. But what if the utilities fail for whatever reason? Do not suffer in a cold apartment, if you suddenly did not turn on the heating. Where to complain and what to do in this case?
If the heat is not given for a long time
In many regions, for any reason, heat may not be provided even after the onset of the heating season in all respects. In some cases, the heat supply is generally stopped at the very peak of cold weather. Therefore, each tenant should know what to do if the heating is not turned on, where to complain, and most importantly, how.
So, first of all, you need to contact a company that supplies heat to your home. It can be an HOA or a management company. Before contacting, you should make sure that the heating equipment is working properly. Given that there is practically nothing to break in batteries, this step can be skipped and you can immediately proceed to declare the absence of heat to the responsible company.
Filing a complaint
Alternatively, you can call a representative of the company, measure the temperature in the house in his presence using a conventional thermometer. It is desirable to make a measurement in each room, and if the readings do not fit into the permissible temperature range, then an act of unacceptably low temperature can be drawn up. Further, with the application of this act, a complaint is filed against the management company, which is responsible for the supply of heat to the house.
It is worth paying attention to the fact that a company representative can measure the temperature himself with the help of his thermometer. It is necessary to ensure that the measurement is carried out at a distance of 1.5 meters from the floor and 1 m from the wall. If the thermometer readings seem suspiciously high, then you can measure in parallel with your thermometer.
The act that is attached to the complaint should preferably be drawn up in the presence of neighbors. They also let them put their signatures under it. Complaint to responsible organization must be provided in two copies, one copy must be kept for yourself. The representative of the company must also sign on two copies.
For each hour of non-compliance with the temperature norms, the payment for heating is reduced by 0.15% of the payment (monthly). So it is in the interests of the management company itself to arrange heat supplies to the house as soon as possible.
When the law is not on the side of the tenants?
It is worth noting that the law provides for emergency situations that may occur when adjusting heating equipment at a boiler house. "Downtime" is possible within 24 hours (in total per month) with minimum value temperature in the apartment at around +12 degrees. If the thermometer mark drops to +10 degrees, then "simple" is possible for no more than 8 hours per month. 4 hours a month there may be no heating at temperatures below +8 degrees in the room.
These are the provisions of the law. And if during the month the residents feel frequent interruptions in the supply of heat, then it is imperative to respond.
Is it possible to heat "with your own hands"?
Many residents cannot wait until the heating is turned on. They are trying to independently adjust the supply of heat to their home. different ways. Someone is digesting the pipe system, and someone is trying to connect it to the power supply.
Also, situations often arise when residents replace indoor radiators with multi-section ones. This helps to insulate the room, but the rest of the tenants suffer from this, since excess heat remains in the apartment of the person who installed the multi-section radiator.
Sooner or later, such interference will become known to the relevant services, and then the violator will face a hefty fine.
Conclusion
Now you know when the heating will turn on. There is no specific yearly date at which the batteries must become hot. It depends on the outside temperature. That is, if the temperature outside stays at +7 degrees for five days, then on the sixth day the batteries should become hot. It's that simple. Therefore, you can not even think about whether the heating will be turned on due to a cold snap. Be sure to include, but only on the sixth day.
Heat / Heating batteries
In Russia, as you know, winter creeps up unnoticed. For public utilities, this often comes as a big surprise, and for city dwellers, it is a reason to once more ask questions “When will they give heating?” and “Where to complain if it is not there?”
At what temperature turn on the heating
The timing of the start of the heating season depends on the weather, which is regulated by the "Rules for the provision utilities”, approved by Decree of the Government of the Russian Federation of May 6, 2011 No. 354.
The Rules say:
The heating period must begin no later than and end no earlier than the day following the day of the end of the 5-day period, during which, respectively, the average daily outdoor temperature is below 8 degrees Celsius or the average daily outdoor temperature is above 8 degrees Celsius.
Thus, the requirements of the legislation boil down to the fact that if for five days in a row the average daily temperature was below + 8 ° C, then the public utilities are required to turn on the heating. They can earlier (such a norm has appeared since December 2015), but later - it’s impossible! This would be a clear violation of the law.
Can the heating be turned on earlier? The answer is positive - yes, it is possible, but not in all cases. Residents of an apartment building have the right to hold a meeting and send an application to the heat supply organization for early switching on of heating. For an application to be approved, the following requirements must be met:
1. Your home must be ready for the heating season. That is, all pipes must be in good condition and all pipes must be completed. test work. You can find out about this in your management company (or HOA).
2. It must be technically possible to turn on the heating in this house (that is, can this house be turned on separately, without connecting the whole block to the heating). You can find out about this in your management company.
3. A house-wide heat meter must be installed in the house. Your CC also knows about it.
4. If all of the above conditions are met, then residents can write an application and send it to the heat supply organization. And your house should be connected to heating before the generally accepted deadline.
The heating season has begun, but the apartment is still cold
Now consider the situation when it is consistently cold outside, the heating season is long overdue to start - however, the batteries are still cold, and receipts for heating arrive regularly. What to do? There are options here.
If it’s cold only in your apartment, and the neighbors have been hot for a long time, then it’s quite possible that the whole thing is an ordinary air congestion in the networks. This problem should be solved in your Criminal Code. You should also pay attention to the condition of your own batteries - if they have been painted so many times that the paint layer has reached a centimeter thickness, then it is better to replace the batteries.
The batteries are new, there are no traffic jams, but is it still cold at home? In this case, it is necessary to require the Criminal Code to fix this fact in the act. It is possible that the employees of the management company for some reason will not be able to (or will not want to) do this. Then invite neighbors (at least two) to visit - and in any form draw up an act on the temperature in the apartment.
What temperature is considered acceptable is regulated by the relevant sanitary and epidemiological rules and regulations (SanPiN). We present them below.
What should be the temperature in the apartment: SanPiN 2.1.2.1002-00
Heating not included - how to file a claim?
After drawing up the act, apply with a written claim to your management company or to the heat supply organization - in the event that the contract is concluded directly with it. In your claim, indicate the improper provision of services and demand a recalculation, which is based on how many hours (or days) you did not have heat in your house.
The law allows a heating break of no more than 24 hours (in total!) within one month and no more than 16 hours at a time - if the air temperature in residential premises is from + 12 ° C.
If the thermometer shows from + 10 ° С to + 12 ° С degrees, then you can delay the heat supply for no more than 8 hours at a time. Temperature from +8°С to +10°С degrees? Then the “threshold of patience” is 4 hours.
For each hour (in total for the billing period) exceeding the allowable duration of a heating break, the amount for heating indicated in the receipt is reduced by 0.15% of the usual fee, which is determined based on the readings of metering devices or (if there are none) from current standards .
How the claim is made is also important. Firstly, it must be in two copies - on one of them the secretary puts a stamp, his last name and signature, the time and date of receipt - and returns it to you, the organization keeps the other copy for consideration.
"To be sure," you can send a claim by mail, with acknowledgment of receipt. If you call by phone, then be sure to ask for the call number indicated in the accounting log, as well as the name of the person who accepted the claim.
If you have an agreement with a resource supplying organization in your hands, then look into it - often it indicates the method of filing a claim (for example, only by phone or only by mail). All this is done not out of love for bureaucratic red tape, but in order to have an evidence base for your innocence if it comes to court and other instances.
For the same reason, be sure to require a written response to the claim. And you will have to recalculate the next month.
It is possible that the representatives of the Criminal Code, during the consideration of your claim, will find that the temperature in your house is quite tolerable. Then contact the Prosecutor's Office, as a body supervising the protection of rights, file a complaint with Rospotrebnadzor, referring to the Housing Code of the Russian Federation, the Consumer Rights Protection Law, the Civil Code of the Russian Federation, Decree of the Government of the Russian Federation No. houses and residential buildings"
When applying to the courts, the defendant is the management company (or HOA, depending on which management your house is in). Remember, your goal is to achieve recalculation and compensation for non-pecuniary damage.
By the way, contacting the local media often helps.
Turning on the heating "with your own hands"
Finally, about what problems may arise if you solve the problem of cold in the apartment, as they say, on your own.
It is not uncommon for an owner to remake the in-house heating system, for example, by installing additional radiators or equipping a “warm floor”. But if the coolant is cold, then this helps little. More justified, it seems, is the transition to electric heating (electric boilers, underfloor heating, convectors, etc.)
However, it is worth knowing that the legislation is skeptical about such actions. Owners can, for example, in this case, fine in accordance with Article 7.21 of the Code Russian Federation about administrative offenses"Violation of the rules for the use of residential premises." And this is in best case. The consequences can be even more severe.
Article 293 Civil Code“Termination of the right of ownership to the mismanaged contents of the dwelling”, the owner of the apartment, who decided on unauthorized re-equipment, may be threatened with deprivation of property. It is formulated as follows:
“... If the owner of a dwelling does not use it for its intended purpose, systematically violates the rights and interests of neighbors, or mismanages housing, allowing its destruction, the local government may warn the owner about the need to eliminate the violations, and if they entail the destruction of the premises, also set a deadline for renovation of the premises. If the owner, after the violation, continues to violate the rights and interests of neighbors or use the premises for other purposes, or without good reasons does not make the necessary repairs, the court, at the claim of the local government, may decide to sell such a dwelling at public auction with the payment to the owner of the proceeds from the sale, minus the costs of enforcement of the court decision.
In addition, there is article No. 330 of the Criminal Code of the Russian Federation "Arbitrariness", according to which
"unauthorized, contrary to the established law or other regulatory legal act the commission of any actions, the legality of which is disputed by an organization or a citizen, if such actions caused significant harm, is punishable by a fine in the amount of up to eighty thousand rubles or in the amount of wages or other income of the convicted person for a period of up to six months, or by compulsory labor for a term of one hundred and eighty to two hundred and forty hours, or by corrective labor for a term of one to two years, or by arrest for a term of three to six months.
Of course, the question may arise: what kind of “harm” and “damage” that can be caused as a result of re-equipment of the apartment heating system? The answer here is this: if there are deviations from the design scheme for heating the apartment, the hydraulic regime in the house heating system and the heat balance of the entire building may be disrupted. As a result, in the apartment where they made a water “warm floor”, it became really warmer, and in other apartments - colder.
In turn, when installing electric heating, the load on the general house power supply system increases several times, this is fraught with accidents. Especially their risks increase if the transition to electric heating is massive. In this case, “blackouts” are possible, affecting entire areas.
Outcome? Switching to electric heating is certainly not a panacea and is not always justified. Practice shows that in most cases it is easier to get high-quality central heating from public utilities than to completely abandon it and switch to alternative methods.
There are certain standards for heating. They are the same for all regions, but the systems are turned on at the moment when the average daily temperature in the city remains at the indicator set according to the norms for several days.
Heat values may vary depending on the type of room. In hospitals and kindergartens, heat is supplied earlier than in apartments.
If the standards are not met, an application should be submitted to the regulatory organizations, after which an audit will be carried out.
Who sets the start date for the heating season in Moscow
In Moscow, certain standards apply when heating is turned on according to the norms.
Heat is supplied under the condition that within 5 days the average daily air temperature is kept at a limit of 8 degrees and below. Despite the fact that it is still warm outside, the rooms begin to cool quickly.
According to weather forecasters, such a temperature in the Moscow region is set no earlier than in the second decade of October.
A few years ago, a rule was adopted, according to which the regional authorities have the right to decide on the premature inclusion of heating, if there are grounds for this.
In Moscow, the Moscow United Energy Company is responsible for the start of the heating season.
Thus, MIPC cannot start supplying heat without receiving a corresponding order from the Deputy Mayor for Housing and Public Utilities.
Technically, heat can be supplied to one specific house, however, this practice is not common. Schools and clinics, hospitals and kindergartens are connected in stages, and only then at home.
Last but not least, heat is supplied to enterprises - it depends on the degree of readiness of the organization itself.
According to available data, the average turn-on time for heating in Moscow is mid-October.
If five or more days have passed, it is cold outside, and heating has still not been supplied, you need to file a complaint with the management company. The problem can be technical or economic.
In the first case, after checking the pipes by a specialist and replacing broken parts, the issue will be resolved.
What should be the temperature
The operation of heating systems is regulated by GOST 30494 "Indoor microclimate parameters".
First of all, the temperature should be comfortable for the citizens living in the apartment. If the cold persists outside for five days in a row, heating starts.
In general, the norm for living rooms is 20 - 22 degrees. It should be noted that in different rooms the air is heated with different speed and intensity.
Much depends on the presence of windows and doors, cracks in the walls and the position of the premises.
In kindergarten
For kindergartens, certain heating standards apply:
These indicators are valid for those regions of the country in which the average January temperature is no more than -14 C.
Nuances to consider:
| Both too low and too high temperatures are not allowed | They can do more harm than good. From the established norms of 20 -24 degrees, a deviation of no more than 2-3C in the direction of decrease or increase is allowed |
| In addition to the heating mode, it is imperative to comply with the norms for air humidity | This indicator should be in the range from 40 to 50%. To measure data, special, sophisticated instruments are used. This is the reason why the humidity check is not carried out properly and the air is too dry. This, in turn, is the reason for the increase in the level of morbidity among children, especially the widespread diseases respiratory tract. In order to maintain the optimal humidity level, it is necessary to regularly check and ventilate the room in kindergarten |
Watching temperature regime in kindergartens and other institutions in which there are often persons of a minor, preschool age- very important.
school
In school premises - classrooms, a gym, a dining room, as well as in a kindergarten, it is important to maintain a certain temperature regime.
The warmest rooms - classes - heating should be supplied at least 20-22 degrees.
At the same time, it is important not to exceed this indicator, since too heat leads to an increase in dryness of the air, which contributes to the weakening of the concentration of schoolchildren.
Other school premises:
The use of stove or electric heating in school premises is not allowed.
apartment
According to the GOST standard, certain temperature standards are established for residential and non-residential premises in apartments and MKD:
| Bedrooms, living rooms | 20 - 22 C. An indicator of 18 degrees is allowed |
| Kitchen | The most optimal temperature is 23C, but possibly 20 degrees |
| dressing room | From 18 to 21C. The location can affect the indicators - in the central rooms, as a rule, it is warmer than in the corner |
| Bathroom | 23 - 26 degrees |
| Offices, rooms for rest and leisure | 20 - 22 degrees |
| Corridor in the apartment | 18C. Allowed indicator 16C |
| Stairwells in MKD, lobbies and halls | 12 to 18 degrees |
| Technical rooms, control rooms, storerooms, basement rooms | 16 - 18 degrees, but 14C is allowed |
Before submitting an application to the state regulatory organization, it is necessary to take measurements correctly.
The measuring device should not be placed too close to the floor, walls, windows and ceiling. It is very important to get the correct data before the specialist arrives at the house.
How to determine the average daily temperature
There is a certain standard for taking measurements. You need to place the device:
If a check is carried out taking into account the requirements, and deviations from the norm by more than 3-4 degrees are found, the cost of housing and communal services decreases by 0.15% per hour of non-compliance. Can be recalculated.
The nuances of taking measurements in the apartment before calling a specialist:
In order for measures to be taken - a recalculation is carried out or heating is supplied, you should request a specialist to visit the house.
He will re-take measurements using special equipment, check the apartment for heat leaks, holes, breaks in pipes, and draw up an act.
In general, the procedure takes about 30 days. If no results are received during this time, you can contact a higher authority.